#1 Home Improvement Retailer

Questions and Answers for Emberglow Country Split Oak 24 in. Vented Natural Gas Fireplace Logs

Internet #204005278

Model #CSO24NG

  • Realistic glowing embers give the log a unique burning appearance
  • Environmentally friendly. No maintenance required
  • Log set is vented, open flue is required for operation

Questions & Answers

21Questions
caret
Q:Dimensions of my firebox are 34" front, 21" rear, and 16" deep (from just inside the bifold glass...
by|Nov 5, 2017
1 Answer
Answer This Question

A:  Hello Jim and thanks for your question. I believe you have some wiggle room with that 16". The grate itself is only 12" deep. The burner pan and embers will stick out of the front 1-2". You may need to re-locate the front logs that are just meant to sit on fireplace floor in front of the unit. But they can be placed anywhere on the stacked logs. I think you'll be fine.

by|May 5, 2023
    caret
    Q:What safety features on on this gas log. Thermocouple, I hope??
    by|Apr 23, 2017
    2 Answers
    Answer This Question

    A:  This is a "match light" Vented Log Set so it does not come with a pilot or thermocouple. All Vent Free sets do come with this feature. Or you have the option to purchase an accessory Safety Pilot Kit (models CVS-303 or RVS-304) that can easily be added to this unit.

    by|May 4, 2023

      A:  None. A thermocouple must be bought separately.

      by|Dec 31, 2018
        caret
        Q:The place where I want to put the Fireplace is in a closed area, with no outside outlet on the ce...
        by|Feb 23, 2017
        1 Answer
        Answer This Question

        A:  Hi Robert and thanks for your question. The SCVFR is a good selling vent free with remote control unit. It can be 18", 24", or 30"; operate on NG or LP. Also the OVT22NG or LP has a thermostat valve. It would depend on your fireplace dimensions as to what size you need.

        by|May 4, 2023
          caret
          Q:How many BTU is this product?
          by|Feb 18, 2017
          1 Answer
          Answer This Question

          A:  Hello RM and thanks for your question. This log set produces 60,000 BTU's/hour.

          by|May 4, 2023
            1 found this answer helpful
            caret
            Q:I'm looking at a manual safety pilot kit for this set. They say it is suitable for G4 and G45 bu...
            by|Jan 24, 2017
            1 Answer
            Answer This Question

            A:  Hello Woody and thanks for the question. I'm not familiar with G4 and G45 burners...I believe they may be from another supplier/manufacturer. The safety pilot kit we offer as an accessory to the Country Split Oak model CS(O)24NG log set would be model CVS-303. I hope that helps.

            by|May 4, 2023
              caret
              Q:Can you adjust the flame on the match lite model.
              by|Dec 14, 2016
              1 Answer
              Answer This Question

              A:  Hello Woody, Yes with vented log sets, the flame can be adjusted by opening/closing your gas key. This is perfectly safe and normal operation for a vented log set.

              by|Oct 29, 2019
                1 found this answer helpful
                caret
                Q:Can you use this for propane also?
                by|Nov 21, 2016
                2 Answers
                Answer This Question

                A:  Yes. Although to convert to operate on LP, you will need to purchase a Safety Pilot Kit (model CVS-303 or RVS-304) which is needed to convert any "Vented" log set from NG to LP.

                by|May 4, 2023
                  1 found this answer helpful

                  A:  Yes, this product can be converted.

                  by|May 4, 2023
                    1 found this answer helpful
                    caret
                    Q:do these need to be vented and how many btu heat?
                    by|Nov 15, 2016
                    3 Answers
                    Answer This Question

                    A:  Yes, this product is vented.

                    by|May 4, 2023
                      2 found this answer helpful

                      A:  Vented ... its your model cs 024ng

                      by|May 4, 2023
                        1 found this answer helpful

                        A:  which is the best to get vented or vent free

                        by|May 5, 2023
                          caret
                          Q:Fitment
                          by|Nov 14, 2016
                          2 Answers
                          Answer This Question

                          A:  Hello Shawn. Yes this set would fit nicely in your fireplace.

                          by|May 4, 2023
                            2 found this answer helpful

                            A:  I/2 " fittings

                            by|Oct 10, 2018
                              1 found this answer helpful
                              caret
                              Q:I have a 36" fireplace opening can I use a 24" or 30" log set? Does local code dictate the size?
                              by|Sep 23, 2016
                              1 Answer
                              Answer This Question

                              A:  Your front width is sufficient for either a 24" or 30" set. But...you also need to measure your depth and back width to be certain. For this particular set or any "Vented" log sets, you also need a working chimney. Gas supply on the left is no issue. Our vented sets can be hooked up from either side.

                              by|May 4, 2023

                                Compare Similar Items

                                current item

                                Log Size (In.)

                                24

                                10

                                24

                                30

                                Included

                                Decorative Fire Glass/Rocks, Gas Connection Kit, Log Grate

                                No Additional Items Included

                                Gas Connection Kit, Log Grate, Vermiculite

                                Gas Connection Kit, Log Grate, Vermiculite

                                Fuel Type

                                Natural Gas

                                Natural Gas

                                Natural Gas

                                Natural Gas

                                Features

                                Glowing Embers

                                No Additional Features

                                Glowing Embers

                                Glowing Embers

                                Heat Output (BTU/hour)

                                60000

                                55000

                                55000

                                65000