A: The wall plate measures 37-3/4" inches in width and 7-1/2" inches in height.
by|Oct 17, 2020
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Q:How to get a replacement shade?
by|May 19, 2016
2 Answers
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A: As far as I can tell, it's impossible. After installing the unit ourselves, I discovered that one of the shades was broken. Two different Home Depot agents--one by chat and one by telephone--tried to arrange for a replacement, only to learn that this manufacturer does not provide parts. Our only option, then, was to return the entire unit for replacement. Since we are not capable do-it-yourselfers, that option was unacceptable. I also wondered whether we might have the same issue with a replacement shipment, and I was in a hurry to complete the project. So, after visiting several parts retailers, both online and in the area, all of whom were shocked that we couldn't get another shade, I wound up purchasing 5 new shades. Home Depot did issue a 15% credit, which helped defray the cost.
by|May 5, 2023
A: Please contact customer service for replacement questions @ 1-800-228-6197
by|May 3, 2023
Q:What are the dimensions of the back plate that is attached to the wall?
by|Oct 20, 2015
1 Answer
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A: Dear Customer,
Dimension of backplate are:
W (inch) H(inch) E(inch)
29-3/4" 5" 3/4"