Q:Does the towel ring swing uo and down or is it fixed in place?
by|Nov 2, 2023
1 Answer
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A: ArKay, thank you for your question. This toilet paper holder is spring loaded. The arms are stationery. ~Best, Delta Customer Care Team
by|Nov 14, 2023
Q:What is the diameter of the circle that attaches to the wall? Trying to match the size I had last time. Thanks!
by|Mar 19, 2023
2 Answers
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A: CherA, thank you for your question. The diameter of the post is 3.76 inches. ~Best, Delta Customer Care Team
by|Mar 23, 2023
A: 2 1/2”
by|Apr 10, 2023
Q:Does the chrome version come with white enamel like trim?
by|May 10, 2021
1 Answer
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A: Gaye, Thank you for your question on the Delta Crestfield Toilet Paper Holder in Brushed Nickel. The chrome holder is chrome only, not with white enamel. Best, Customer Care Team
by|May 12, 2021
Q:Should there be a screw for the tiny hole in the end piece? It fell off & I can't get it back on the bracket. Someone else installed it originally.
by|Apr 21, 2021
3 Answers
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A: The tiny screw is what holds it onto your mounting bracket. It won’t stay on without that. Just go buy a new one.
by|Jan 19, 2022
A: WannaKnow, thank you for your question on the Delta Crestfield Toilet Paper Holder in Venetian Bronze. To better assist you, please reach out to our customer care specialists. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team
by|Apr 22, 2021
A: The screw is what holds it on the wall. Bring the part in & get a replacement set screw
by|Apr 22, 2021
Q:Does this hold mega rolls?
by|Mar 9, 2020
3 Answers
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A: No, this item does not hold mega rolls.
by|Mar 9, 2020
A: Bluemiata, Thank you for your question. This toilet paper holder will protrude 3-7/16" from the wall. Best, Customer Care Team
by|Mar 9, 2020
A: No
by|Mar 9, 2020
Q:What are the dimensions of this product? Not the interior, just the outside.
by|Nov 15, 2019
4 Answers
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A: Length: 8-7/8 in. (226mm)
Width: 3-15/16 in. (100mm)
Height: 3-3/4 in. (96mm)
Mounting Holes: 6-5/16 in. (160mm)
Projection: 3-15/16 in. (100mm
by|May 16, 2021
1 found this answer helpful
A: SK, Thank you for your question. This toilet paper holder is 8-9/16" long and 3-7/16" deep. Best, Customer Care Team
by|Nov 18, 2019
A: I just measured mine from the wall mounts the outside measurement is 9", The part that holds the roll measures 7 5/8" outside knob to knob. You have a little play about a half an inch with it I probably could have put the two pieces a little closer because I have noticed most TP rolls are not as wide as they used to be. My roll measures 4 1/2".
by|Nov 15, 2019
A: I have the version that is recessed in the wall and it is 6 inches wide and 6 inches tall. Hope that helps.
by|Dec 21, 2019
Q:does it hold mega rolls
by|Jul 27, 2019
5 Answers
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A: Yes, but a little snug at first.
by|Jan 24, 2020
1 found this answer helpful
A: Yes
by|Sep 3, 2019
A: Yes it will hold the Mega rolls.
by|Jun 3, 2020
A: Tim, Thank you for your question. This toilet paper holder has a depth of 3.94 inches. Best, Customer Care Team
by|Mar 15, 2024
A: We have not had any problem with roll size.
by|Jan 24, 2020
1 found this answer helpful
Q:How install
by|Dec 30, 2018
4 Answers
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A: I would suggest going to the link "Installation Guide" under the product. The link is provided below to give you step by step install steps. This also comes inside the package on a paper with the item. Good luck! Very simple install.
https://docs.google.com/gview?embedded=true&url=https://images.homedepot-static.com/catalog/pdfImages/91/919ac01d-c558-4633-be82-8454a8cee559.pdf
by|Jan 7, 2019
A: Tressie, Thank you for your question. The details for this intallation are located in a document on this product page. If you scroll down on the products page to Product Overview just to the right under Info and Guides there is a downloadable instruction guide. Best, Customer Care Team
by|Dec 31, 2018
A: There are 2 screws in each bracket that you screw into the wall. Then place the holder over bracket and screw in set screw on bottom of holder with Allen wrenches. All done. Comes with anchors also if needed.
by|May 13, 2021
1 found this answer helpful
A: There are concealed fasteners. Not sure if plastic anchors are included. There’s a small screw slot below which attaches to concealed bracket. BTW, paper goes over the top.