Q:Product boast the widest tilt degree in the market. What degree tilt should be achieved? The one we have barely tilts.
by|Sep 16, 2018
1 Answer
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A: The tilt mechanism can be used by twisting the striped collar above the crank mechanism. If you believe your umbrella is not tilting enough, please send a photo to service@californiaumbrella.com.
by|Apr 15, 2024
Q:Can the canopy be removed to replace at later time?
by|Aug 29, 2018
1 Answer
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A: Yes, the canopy can be removed by unscrewing the finial cap and then slipping the rib pockets off of the ribs. There are detailed instructions for removing/replacing the canopy in the video below (the instructions start at 2:08 in the video runtime, so the link will bring you to this point in the video):
https://youtu.be/jSTW9si0KCg?t=128
by|Oct 16, 2018
Q:My mom bought one of these last year and the pulley recently broke. can we get a replacement pulley?
by|Jul 14, 2018
1 Answer
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A: We are limited in terms of replacement parts, but please contact service@californiaumbrella.com with your request.
by|Oct 16, 2018
Q:can I put this in my Patio table?
by|Jul 6, 2018
1 Answer
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A: Yes, the pole diameter is 1 1/2 inches and fits in most patio tables.
by|May 5, 2023
Q:How can I choose a different color for this 11 ft Fiberglass Collar, Tilt Double vented Patio California Umbrella?
by|Jun 7, 2018
1 Answer
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A: This listing is for the Terracotta Olefin fabric, but other color options can be found by searching for GSCUF118 on Home Depot's website.
by|May 5, 2023
Q:Product description says tilt but specifications say no tilt, which is correct?
by|Jun 1, 2018
1 Answer
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A: This umbrella has a collar tilt mechanism as the description says.
by|Apr 10, 2024
Q:We are looking for a natural color umbrella that is on the lighter side. Most look too tan or gold. From the photo, this looks lighter than your average one. Pictures can be deceiving so can anyone describe what shade of beige this is? Also, what is the feel of the Olefin?
by|May 22, 2018
1 Answer
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A: The antique beige is closest to an off-white color.
by|May 5, 2023
Q:Can you use with standard umbrella base?
by|May 16, 2018
1 Answer
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A: Yes, you can use this with an umbrella base of your choice, but the base open must at least 2 inches or wide enough to accommodate the umbrella's pole's diameter.
by|May 5, 2023
Q:How do the two poles go together? Is it a snap into place or screw into place system?
by|May 7, 2018
2 Answers
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A: The two poles snap into place with a spring loaded piece that fits into the outside pole
by|Jul 6, 2022
A: The bottom poleis inserted into the base tube and tightened by a knob on the side. The top umbrella pole slides and notches into the bottom pole.