Questions and Answers for CANOPIA by PALRAM Sierra 7.5 ft. x 7.5 ft. White/Clear Aluminum Patio Cover

A:  Dear Donna, thank you for taking the time to place the question and for your interest in our products. Please see below link to our Sierra Patio covers. https://www.homedepot.com/s/sierra%20palram?NCNI-5. For any further assistance, please contact us at https://canopia.com/contact-usFor any further assistance, please contact us at https://canopia.com/contact-us

A:  Hi, thank you for taking the time to place the question and for your interest in our products. No, there is no 8x8. We do not produce custom made products. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Hi, thank you for taking the time to place the question and for your interest in our products. Yes, they can be purchase online via our portal. Kindly place an order for spare parts via our portal at www.canopia.com Please press the "contact us" button on the upper right corner and proceed with the order. Please make sure you get a reference number at the end of the process. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Dear Bill, thank you for taking the time to place the question and for your interest in our products. We do not manufacture custom made products. Cutting or changing the original design is not permitted both for safety reasons and also for keeping a full warranty. For any further assistance, please contact us at https://canopia.com/contact-us

A:  I don’t think there is anything you can do to darken the panel. You may want to contact the manufacturer who makes the panel and ask if they provide darker ones. I don’t have a problem with the panels , they are significantly dark. But During hurricane Ida three of my them flew off. panels flew off. The cost to replace them is $800.00. 

A:  Hi, thank you for taking the time to place the question and for your interest in our products. The image is as close to reality as possible but there may be slight differences. No, there is no way to darken the panels. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Hi Mike, thank you for taking the time to place the question and for your interest in our products. The maximum snow load is 20 lbs/square meter. The units complete weight is 166 lb. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Hi Hilda, thank you for taking the time to place the question and for your interest in our products. The Sierra is designed for safety and good guttering of water and snow. No changes in the original design are permitted. This will immediately void the warranty. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Hi, thank you for taking the time to place the question and for your interest in our products. The permitted height is 8.6 feet only. This is to ensure safety, good guttering of water and snow. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Dear Bill, thank you for taking the time to place the question and for your interest in our products. Your question is not clear. For any further assistance, please contact us at https://canopia.com/contact-us

A:  Dear Thomas, thank you for taking the time to place the question and for your interest in our products. The Sierra does not block the sun completely. Virtually unbreakable, 6 mm bronze tinted twin-wall polycarbonate roof panels, allow 15% light transmission Twin-Wall panels maintain their integrity, provide complete UV blockage, and are 100% UV protected; they do not discolor, fracture, or become brittle over time. For any further assistance, please contact us at https://canopia.com/contact-us