Questions and Answers for Bruce Distressed Oak Gunstock 3/8 in. Thick x 5 in. Wide Varying Length Engineered Hardwood Flooring (25 sq. ft. / case)

A:  Good morning Bev. Thank you for reaching out to us with your question. The model or item number for this floor is AHS5010Z5P. The ER3750 is no longer available, it was discontinued in 2015. I hope this information is helpful. Have a great day.

A:  Good morning Debbie. Thank you for reaching out to us with your question. This floor is similar in color to the Clifton Plank; however, it is not an exact match. I hope this information is helpful. Have a great day.

A:  No, this product does not require an underlayment.

A:  Good morning. thank you for reaching out to us with your question. This flooring does not require any type of underlayment if the floor is being installed in a nail/staple down fashion. The only time you will need an underlayment is if you plan to float the floor. Here is a link to the installation instructions for this floor. https://bit.ly/2q4zo3U I hope this information in helpful. Have a great day.

A:  Good afternoon. Thank you for reaching out to us with your question. A lower gauge number indicates a thicker fastener. Being that a 19 gauge staple is slightly thicker than a 20 gauge, there is the possibility that you could experience tongue split when installing this floor. I hope this information is helpful. Have a great day.

A:  Yes. Ours is covering our foyer vaulted ceiling

A:  Good Morning, Thank you for contacting us with your question. We sincerely apologize for the inconvenience; however, we do not recommend installing any of our flooring products on a ceiling. You may want to take a look at the products manufactured by Armstrong World Industries which are specifically for ceilings. Again, we apologize for any inconvenience and hope this information is helpful.

A:  Good morning Jason. Thank you for reaching out to us with your question. I apologize for the inconvenience; however, because we have not tested this flooring installed over rigid insulation I can not recommend the installation as a suitable sub-floor. I hope this information is helpful. Have a great day.

A:  Yes, this flooring is installed with a floating method or by glue down.

A:  Looks to me like the color has changed slightly. Good news it is not just a selected color. As you know this flooring is multiple colors. So all the colors have changed slightly. I also have had to match exsisting flooring put in about 15 years ago. Match isn’t right on but close enough I am satisfied.

A:  Good Morning. Thank you for reaching out to us with your question. This is not the same floor as the ER3550. It is a different product line and we can not guarantee the shading will be the same, also the tongue and groove will not line up between the two floors. A sample of this flooring is available for order directly through the home Depot website. Here is a link. https://goo.gl/gpHqrA I hope this information is helpful

A:  When I tried to order online from my home north of Boston, for delivery to my local store, I found the product "unavailable" in the quantity I needed. A week or two later, I was in New York City, and again tried to order online. This time, it WAS available, even for delivery at my local Massachusetts store. I was surprised, so called the help number; I ended up ordering via. the phone, but remain puzzled as to why it was marked unavailable for an online purchase from Massachusetts, but not from New York. (And it's not because the product became available in Mass; it was STILL marked 'unavailable' in Mass. when I purchased from NYC.) Bottom line: call the help number to find products listed as "unavailable."

A:  Hi Jc, Thank you for contacting us with your question. We sincerely apologize for the inconvenience; however, the product you are inquiring about is currently on back order until the end of December. Please know that back orders are filled in the order they are received. We recommend that you speak to a sales associate at your local The Home Depot, so that they can place the order on your behalf. We hope this information is helpful. Have a great day.

A:  It is flat and has joint lines.

A:  It has some texture to it.

A:  I have the Toast color, and the surface is fairly smooth. It's also listed as "high gloss" - which I didn't want - but, in fact, it has more of a satin finish.

A:  Good Morning. Thank you for reaching out to us with your question. This floor is a distressed hardwood, so it will have texture on the surface of the floor. I hope this information is helpful. Have a great day.

A:  Hi Michelle, Thank you for contacting us with your questions. Engineered hardwoods do not have a wear layer, they have a top ply. the top ply thickness of this floor is 1/12" (2.11667mm). The AHS5010Z5P has a 25 year residential warranty; therefore making a very durable product that will withstand normal household traffic. We hope this information is helpful.