Questions and Answers for Bruce Distressed Oak Gunstock 3/8 in. Thick x 5 in. Wide Varying Length Engineered Hardwood Flooring (25 sq. ft. / case)

A:  Thank you for your recent inquiry with The Home Depot regarding Distressed Oak Gunstock 3/8 in. Thick x 5 in. Wide Varying Length Engineered Hardwood Flooring (25 sq. ft. / case). We are unable to provide a date for future availability of this item. It is completely out of stock with both online inventory and store inventory. Please check back for availability. We appreciate your business and look forward to serving you in the future.

A:  Hello Andrea B, Thank you for your recent inquiry about the Distressed Oak Gunstock 3/8 in. Thick x 5 in. Wide Varying Length Engineered Hardwood Flooring. This item is a Store Exclusive and is available for purchase in select stores only. To determine pricing and availability localize the item online by using a zip code. Unfortunately, if you are unable to see store inventory this is not a stocked item in your area. You may also find it helpful to call or stop by your local Home Depot store to check availability. Thank you for shopping Home Depot. 1. Localize Homedepot.com using your zip code (My Store Location: Change) 2. Choose the store where you want to pick up the item (Make this my Store)

A:  Hey there! Thank you for your interest in our hardwood flooring. We anticipate having this product available to order in late December. Your local Home Depot can call their order team at 866-243-2726 for assistance in ordering this flooring. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726 Monday through Friday, 9 AM - 4:30 PM EST. Additional information may also be found at our technical website www.hardwoodexpert.com.

A:  Alecia, unfortunately this product is not able to be refinished, however, it does offer our Dura-Luster Plus finish. Our urethane with aluminum oxide, Dura-Luster Plus, will withstand years of traffic from foot (and paw!). We also offer a coordinating touch-up that can be used to minimize surfaces scratches. Your local Home Depot would be able to assist in ordering touch-up kit # S-1151. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday – Friday 9am-4:30pm EST. Additional information may also be found at our technical website www.hardwoodexpert.com.

A:  Hello Scottyjames! Thank you for contacting AHF Products. Unfortunately, we do not recommend sanding and refinishing this product. The top ply of this product is only 1/12" and so very easy to sand through the wood visual. I apologize for any inconvenience.

A:  Dear Valued Customer, Natural beauty of hardwood never goes out of style. Thank you for reaching out to us with your question. The Bruce - Distressed - Oak Gunstock - Engineered hardwood, Model #AHS5011Z5P is made up with 5 plies of wood. This product does NOT have an MDF core. We hope that this information is helpful. Have a great day.

A:  Good afternoon, Thank you for taking the time to post your question. See below the coordinating trim pieces for this floor. Please have your local Home Depot contact us at 800-233-3823, 9 a.m. – 4:30 p.m as this will be a special order. Have a great day. Quarter Round-- TQ0RK211M T mold-- TM0RK211M Reducer-- TR3RK211M Threshold-- TH0RK211M Stairnose-- TS3RK211M

A:  Good Morning Dee, Thank you for contacting us with your question. There are several reasons why an engineered hardwood floor may have popping noises. One of the reasons is due to using the incorrect underlayment, which may be a bit too thick and cause the flooring to move up and down. The movement is causing the tongue and grove to rub; therefore, making a popping noise. Also, since you mentioned that the underlayment you used, is a silicone, the flooring may be sticking to the underlayment and causing the noise. Subfloor deflection can also be another factor. When installing the engineered hardwood, we recommend that the subfloor flatness be within: 3/16" in 10' (5mm in 3m) and/or 1/8" in 6' (3mm in 2m). Our recommended underlayment is our Armstrong Quiet Comfort S-1837 or Armstrong Quiet Comfort Premium S-1836. For your convenience, please visit the link below to view the full installation recommendations for our engineered hardwood. We hope this information is helpful and please feel free to contact us again, if you have further questions. Have a great day. https://bit.ly/2sDGUE9