Q:The door lock switch popped out during install, just a plastic piece to lock/unlock door. How do I get it back in or should I return?
by|Feb 16, 2023
1 Answer
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A: Hello DoorLock
Unfortunately, the lock switch would not be able to be reinstalled on this product. Due to the fact that this was a brand-new purchase, you would need to return the product back to your point of purchase for an exchange. If you need further assistance with this matter, please contact us at 800-566-1986.
by|Feb 16, 2023
Q:What size are the set screws? I need to replace them and hope I can get a set screw the same size rather than buy a whole new kit.
by|Dec 1, 2021
1 Answer
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A: We're more than happy to replace the set screws for you under warranty. We ask that you please contact our Support Team at 1-800-566-1986 for further assistance.
by|Dec 1, 2021
Q:Does this come wirh the back trim plates dont see them sold separate ? Tnx
by|Jun 28, 2020
3 Answers
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A: This comes as shown in the picture. Not sure what trim plate you are referring too, but all you need to install is included. They look great on our doors! Easy to install too.
by|Jun 29, 2020
A: yes, what you see if what you get, both sides of the door.
by|Jun 24, 2021
A: Yes, what you see if what you get for both sides of the door.
by|Jun 24, 2021
Q:Does this work for a outswing bathroom door? I currently have a doorknob with a button that you can turn to lock but you can easily push the door open because the latchbolt doesn't stay in place. I'm beginning to think these doorknobs are only for inswing doors.
by|Aug 20, 2017
3 Answers
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A: Baldwin Carnaby knob #353CYK RDB 11P can be used on in swing or out swing doors. The strike plate would need to be moved in the direction that the door opens so the bolt will reach the hole in the strike
by|May 4, 2023
A: Yes
by|May 5, 2023
A: Check your striker plate.
by|May 5, 2023
Q:Is there a slot to push a pin to unlock the lock if a child gets locked in the bathroom or is there a key to unlock it?
by|Oct 28, 2015
2 Answers
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A: The Baldwin Privacy levers will have a handle on both sides of the door. The outside handle will have a small hole for an emergency key and the inside handle will have the turn piece to lock the door.
by|May 3, 2023
A: The indoor knobs include a 'key' if you will, that is like a small flathead screwdriver which fits in the small hole you see in the pic. For door leading out your house, you would need to buy the keyed version. For closets they make a pass through version which does not lock.
by|Jun 24, 2021
Q:This price 41.92$ is for pair (set) of knobs for one door , or i have to buy two knobs by 41.92$ for one door?
by|May 5, 2015
3 Answers
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A: This product includes two knobs.
by|May 3, 2023
A: The Baldwin Bed/Bath knob will have a knob on both sides of the door. The outside knob will have a small hole for an emergency key and the inside knob will have the turn piece to lock the door.