Profile 22.1 cu. ft. French Door Refrigerator with Door-in-Door in Fingerprint Resistant Stainless Steel, Counter Depth

Hello there- We're so sorry to hear that you are experiencing issues with the freezer section of your GE Profile Series refrigerator not cooling. We understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. This model has a 5-year warranty on any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. During this limited five-year sealed refrigerating system warranty, GE Appliances will also provide, free of charge, all labor and related service to replace the defective part in the sealed refrigerating system. To initiate a warranty claim, please refer to page 51 of the owners manual for instructions at the link below: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf&_ga=2.94067605.929347917.1678470852-1100713441.1674245189 If your refrigerator is past the warranty period, our Service Department would be happy to provide you with an estimate for parts and labor to get this repaired. Again, we truly apologize for the inconvenience. Thanks for your review! -Devin@GEA

Hello- We appreciate you taking the time to send us your review. We apologize that your icemaker is causing frustration and hope that we can help. If the dispenser on your refrigerator is not dispensing ice, this could be due to clumping ice cubes. If this is the case, the ice cubes in your icemaker may be clumping for a couple of reasons: Low Food Load: The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food. Lack Of Use: When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well. We have also found in the use and care manual some information starting on page 23 that explains more about the icemaker and how to turn it on and off as an option here- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-3_LoRes.pdf&_ga=2.4085552.1238346096.1670855733-127669505.1668533465. We do hope this helps. If you need anything else in the future, please let us know. Take care. Dianna@GEA

Hello. We appreciate you letting us know about your experience with this attractive French Door refrigerator. We truly hate to hear you’ve had multiple issues with the refrigerator, including the fresh food and freezer sections not staying cold enough, the turbo function not working, noises, an issue with the left door and beverage door, residue on a shelf and the water dispenser spitting water onto the floor. We know how frustrating those issues must have been, especially if the cooling issues resulted in food loss. This absolutely isn’t the positive ownership experience we want you to have, and we’d like to assist. After reviewing our system, we do see you have scheduled a service appointment. We are confident the technician will be able to properly diagnose and repair the issues with your refrigerator. If you wish to contact the Service Department for an update, they are available at 1-800-432-2737. Our Consumer Relations team is also available at 1-800-386-1215, if necessary. Regarding the noises, newer models with added features and technology can sound a bit different than the older models you might be used to; sounds can include humming, whirring, popping, etc. If it might be useful for you, we do have a listing of normal noises on page 45 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf . The manual also has cleaning details that may help with the residue. For the issue you’re having with water spurting from the dispenser, it is possible there may be air in the line (especially if you have a newly installed filter); running water from the dispenser for about 5 minutes (approximately 2 gallons) should help if that’s the case. Other troubleshooting tips for the model are also available on page 46. Our Refrigerator Design team will be informed of your experience and feedback for future review and improvement; we value your insights, as we always want to ensure we’re aware of any possible areas of concern. We hope this is resolved for you soon, so you can start to enjoy your refrigerator without any further inconvenience. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA

Hey there, We're awfully sorry to hear that you do not like the design of the refrigerator drawers. We truly value your feedback and will continue to use it to improve the quality of our products. We do appreciate your comments on the design of the shelves. Take care. Mike@GEA