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Showing 1-30 of 779 reviews
Mar 24, 2023
Shopping and return experience
Shavon a customer service rep, Carlos the manager and Shu a store leader were all increíbly helpfull people. They took whatever time was needed, and made every effort to help us process our return. Without their help, we would have not been able to accomplish it. Thank you guys!!
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Recommended
Mar 17, 2023
Good customer service
I do not prefer to go any further with this review.
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Recommended
Mar 16, 2023
Paint Department
There was an employee by the name of Alice in the paint dept, one of the most friendliest people i've come across since living in Chicago while visiting places where customer service matters.
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Mar 14, 2023
Naomi
Very Very Kind and helpful. Very thoughtful to let me know about the savings and discounts on store products. .
I give her an A+
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Recommended
Mar 6, 2023
Great help
Was helped out right away.
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Recommended
Mar 6, 2023
BEST CUSTOMER SERVICE/at this location
Went into store onSun-March 5,2023@12noon. Had my bicycle n weiner dog w/me.I needed a “milk crate “ to carry my dog on my bike. Mngr.David helped me and got 3 employees (Jose-Chris n D.C) to help attach milk crate to handlebar.Took about 45 min. But they didn’t quit! Jose worked sh hard about 45 to attach crate. But they did it! Left w/my dog in crate. Rode 5 hrs.that day from this location to Navy Pier then home near 31st.beach! 5HOUR RIDE! Was SO HAPPY to have my best friend “Scooby” ride w/me again after leaving California over a year ago! BEST SERVICE EVER! Thanks JOSE-CHRIS-D.C. and DAVID!
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Recommended
Mar 4, 2023
Always helpful!
I own a Airbnb and I shop here frequently. The staff is always so helpful in helping find items and even helping me to my car.
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Recommended
Mar 4, 2023
Found what I needed
Cashier Vanessa was friendly and quick.
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Recommended
Mar 2, 2023
Leslie A was great
Leslie A showed very good customer service also you can tell she actually cares about the customers and that she loves being a work. Thank you Leslie for being great to me on my visit.
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Recommended
Mar 1, 2023
Broken escalator or entrance door
The entrance door and escalator have been out of service for weeks. It’s completely obnoxious! The shower door aisle never had an employee there after they were called. Cashier Georgia was very nice and calmed me down
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Feb 22, 2023
Excellence
Great customer service!!
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Recommended
Feb 14, 2023
Helpful Staff can save you oodles of time
I seem to always be shopping for an obscure screw or screwdriver - the employees at this store have helped me out numerous times getting just the right fit. If I had to do it on my own would have taken WAY longer. Love that they have people of all ages and backgrounds to assist.
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Recommended
Feb 12, 2023
Great Employee!
Leslie at store 1950 was great!
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Recommended
Feb 12, 2023
Cashier
I prefer this location simply because the customer service is a very helpful & makes the experience that more rewarding. I can't tell you how many times I've come into the store to buy a product that I've never even heard of and walked out the door knowing exactly how to use it. In addition, thanks to the cashiers especially Shavon, who really gets me in and out in comparison to other stores and thts mportant to someone like myself who may visit u guys sometimes multiple times a day..
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Recommended
Jan 29, 2023
Great customer Service
Employees like Sara help make this store the best in the city
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Recommended
Jan 27, 2023
Excellent Customer Service
I needed to purchase a new washer and dryer. My sales rep has excellent customer service. I received top notched service. I was not rushed, asked questions that required a lot of research on models and makes. OUTSTANDING
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Jan 24, 2023
A great place to shop for carpeting
I recently ordered a carpet installation and was very happy with how things turned out. Five things stood out:
1) The wide selection of materials to choose from, in this case, carpeting/padding
2) Competitive pricing
3) The ability of shop for and coordinate multiple items for our job (in this case paint and carpeting) at the same location
4) The streamlined and transparent measuring/quoting/ordering process
5) Most importantly, the quality of the assistance provided! The Flooring and Decor Specialist at the South Loop Store in Chicago has been AMAZING to work with. Her name is Hope.
The job is yet to be scheduled and installed but I have every expectation that these things will go as flawlessly as the selection and ordering process did.
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Recommended
Jan 15, 2023
Great purchase and great customer service.
I PURCHASED A HOT WATER TANK AND HAD IT INSTALLED VERY PROFESSIONAL . SATISFIED CUSTOMER. THANKS FOR YOUR HELP AS WELL SHU .
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Recommended
Jan 9, 2023
Friendly
Cashier Sherry was very helpful and professional
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Recommended
Jan 2, 2023
Great Service
Excelente Service, employees ask if you need help, and respond to your questions. Thanks for the help Maurice in the wood Department
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Recommended
Dec 24, 2022
Carlos (last name starts with F) at Plumbing is the best!
We bought a 100-year old Chicago multi-unit house 5 years ago and it's in a constant state of needing either renovation or repair. And the Home Depot in South Loop is our go-to store for supplies. So we have interacted with many associates in that store in the last few years. I can say without any hesitation that Carlos is the best we have interacted with. He's genuinely helpful and super knowledgeable about the products and the store.
Our water heater broke down yesterday and we decided to replace it ourselves even though we have never done it before. Bought the replacement unit at the store. But the new unit is 1 inch taller than the old one, and the water pipes wouldn't fit. So we returned to the store looking for recommendations on how to cut down the pipes and connect to the new unit. Asked a couple of associates but they didn't seem to know. Then another associate pointed at Carlos and said he's the expert. Carlos knew exactly what we need and where everything is. In a short 3-4 minutes, he took us through the couple of aisles for plumbing, picked out the 7 - 8 pieces of parts and tools we need, explained exactly what we need to do, and answered all of our questions. We learned a lot just by talking to him. The parts and tools he picked for us worked perfectly. Now we have a fully functioning brand new water heater. Thank you Carlos!
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Recommended
Dec 19, 2022
Products
Most products are there and customer service is decent
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Recommended
Dec 17, 2022
Great customer service
I bought a live Christmas tree and no one was available. A couple of nice staff members from another department went above and beyond to help me. One guy worked on the tree in the freezing cold without dressed properly to be warm because he works in doors.
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Recommended
Dec 15, 2022
Great Place, folks are super HELPFUl
Today, my sales person went above and beyond.
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Dec 14, 2022
great customer service
A big "thank you to cashier- evelyn and lot attendant- jacob. both were very friendly and fast. Evelyn saved me from getting beaten up. I am not exaggerating. another customer who insisted in not waiting his turn to check out. he tried to cut in line in front of me. I was too tired to put up with his nonsense. he continued to walk in front of me meanwhile he persisted on making threating remarks to me. evelyn camly redirecd him to another register. jacob was kind enough to load the 4x8 sheet of drywall on top my car. he stayed with me until I was finished.
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Recommended
Dec 13, 2022
Excellent Service and Professionalism
This review is to acknowledge the service and professionalism that I have received from the Home Depot Staff at the Roosevelt location in Chicago.
My encounters with Taurie and Shu has been pleasant, professional. and. Dry helpful.
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Recommended
Dec 9, 2022
Derek is great! 12/8/22
We went here for our Christmas tree after 7pm on Thursday December 8th (it was cold) . Derek trimmed our tree exactly how we asked, then netted it for us. He insisted on finding a cart for us and when he couldn't he carried it to check out and then our car! All the while engaging us in polite, intelligent conversation. Please keep him and find more like him!
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Recommended
Dec 8, 2022
Antoine is the best!
Antoine was very knowledge, helpful, and professional!
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Dec 3, 2022
Great customer service
Great customer service from Derek
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Recommended
Nov 27, 2022
Home Depot South Loop
Home Depot is a store that has contributed in an essential and significantly way in making this United States of America a pleasant place to call home. Regardless if you live in a tent or a mansion.
The myriad of products it has available for sale at an affordable price to the general public has made it possible for the average person to build and keep a roof over their heads.
Thank you, Home Depot