Reviews for Olathe #2201

I go to this store often for DIY projects, the staff is very friendly and they make me smile, some of them are real characters and I love it! I love that I can bring my dogs in and many of the employees have treats, even seems to be a competition between some of them as to who has the best ones. They are all very helpful and knowledgeable, if an employee doesn't know the answer they know who to ask to get the right one. My favorite store!!

Superior customer service

The WORST service by Kimberly in returns.

The products are always quality but if something is broken or doesn’t work the way I thought it would, I can repackage product neatly & return for credit. Great service!!

Needed assistance with a home wood project for a wedding shower. The employees in the lumber department listened to what we were trying to do and made sure they consulted with the 'experts' in that department so we had the best guidance for what we needed.

Special staff support today by (3) gentleman who helped climb up the 20 foot ladder to reach Malibu Lights on sale !

This Store is great , the workers are very polite and attentive. Go above and beyond to make sure we find everything we need. I shop almost every day there and will continue! I could give them 100 star

Go see Joel if you need appliances. The guy knows his stuff and wont try to oversell you. Go to the guy every chance i can.

The sales team was very helpful and friendly. Made the experience a pleasant one.

Water Filter, sized correctly, easy installation, softener is next on the agenda. I'm sure this is the right place to shop.

Products were great. Customer service in each section was great.

We would like to thank Dave in Lawn and Garden for exceptional service and going over and above helping us with our order from filling the carts to loading our truck! Thank you!

Best customer service in years !

Last week, the employees were kind enough to spend extra time finding me a drill.

Thanks Olathe Home Depot for having such excellent staff! Annabelle was especially helpful. She went the extra mile today.

I went to other hardware stores did not feel like they cared so much. John at the Home Depot located at 119th Street, Olathe, Kansas did the opposite...He took the time first to ask about the painting I was about to do, listened, then made a technical recommendation. Great Paint Center!!!

Joel have n appliances made my experience so easy !

The products are over priced and fail to support regular residential customers that need to make repairs quickly. It maximizes profits over customer value. I needed to replace a broken garbage disposal. I went on the HD website to check options and availability. I found an Insinkerator 100 with a cord online for between $94 and $107 depending on which store I put as my home store. But no local store had that option with a cord in-stock. It would take 2 days to arrive. I needed to repair my kitchen sink immediately so I looked at what was in-stock. They had the same model Insinkerator 100 without a cord for $119 in-stock. I then would have to buy a cord kit for another $16. My total was $134 instead of the $94-$107 I saw online but not available in the stores. All because the stores are not setup for retail customers and their needs for repairs. Maximize profits at the expense of customer value. Even if there was one option in store of a corded disposal that competed with the non-corded versions, it would have been helpful. So value to the customer is why I give HD a one star review.

As a female, I generally have more questions about things when visiting a home improvement store than some do. When I tried to ask questions of this particular associate, I was rudely interrupted and cut off before I could even finish my question. I will not return to this store for any of my needs.

the husky strap wrench worked awesome

Had issue with on-line order and store manager was very helpful in resolving the issue. Thanks Bruce and Mike.

Excellent experience in that store

Flooring specialist Tatiana is the best.

I went to Home Depot for some sharkbite fittings. I could not find anyone on staff to help me and the checker did not give me a Veterans Discount.

Always great experiences at Home Depot. Conner assisted in locating the smoker I wanted, took my purchases to check out and loaded my vehicle.

Helpful in fixing my problem.

He gave me dog a treat

Shopping at the Olathe store is always good

We have purchased laminate flooring for over half of our home, and are ready to complete the remained. We initially had a railing that needed to be worked aesthetically, as it is the first thing we see entering our home. After several attempts, we were able to get the flooring we wanted, done visually pleasing and in a one day time frame. We are completely satisfied with the customer service and skill of the installers.