Reviews for Olathe #2201

I purchased a new, already assembled Husky workbench today. I transported it to my residence and didn't even make it out of the bed of the truck before one of the casters fell apart. Frustrating as I have a very important project to complete and the workbench was a part of its success. I called the store and discussed options with the manager, Jeff. HIs advice was to just bring it back and a refund would be provided. He sounded distracted and impersonal on the phone during our brief conversation. When I made it back to the store, I explained the events to Jeff and showed him the broken caster. His provided options were that they would refund the purchase or they could look to see if they could find a replacement caster that may or may not match. I thought and expressed that I would accept four replacement casters so that they would match and prevent any additional failures of the other three. He said he would be willing to give one replacement, but would not agree to finding a matching set as it would cost "him" over $100..... I feel not flexing to provide a customer with adequate replacement parts on a product line, Husky Brand owned by Home Depot, that were faulty is so frustrating. I spent my evening purchasing and transporting this defective product back and forth. No consideration was given to my time and effort as providing a matching set of replacement casters was a stretch for the bottom line of this store. He didn't even offer to find a replacement product at another local store! I felt Jeff's lack of creativity in addressing product defects was poor customer service at best. I actually would have accepted a simple markdown on an upgraded workbench from Milwaukee as a fair compensation. The upgrade would have been an additional $300 in sales for the store....but no effort was given to recognize and find resolution to the matters. A simple refund was the easy solution to make the problem go away. The result, I will not return as a customer to Home Depot. I was a long time shopper and previous associate. Very frustrated and disappointed with my experience. Blue Store here I come!

I come here multiple times a week. As a new Homeowner I love having this Home Depot near by! The staffbie friendly and helpful. I am always impressed with the kindness the workers show me.

I was looking all over for parts to reattach a downspout back to the side of my house. I was all over the store looking for fasteners they used back in the 80’s. Jerry helped me 100% and I had everything I needed to get it reattached within an hour of returning home.

We needed to replace a bathroom faucet so we went to Home Depot. Terry was working in that aisle and helped us get everything we needed. He made the job easy and we really appreciated it!!

I needed help finding a particular smoke detector and two employees went out of their way to help me. Shelby and Julie were great!

I called the a store to get information regarding sales price/dates. The employee (Rick) from the appliance department went above and beyond. He took the time to call me twice with information and ultimately assisted me to get the best price on the purchase of a refrigerator, saving me 150.00. Thank you so much, it’s refreshing to still be able to receive such personal service.

Great service and has everything you need

Heat lamps thawed out pipes

Whenever I’m in the store it is very easy to find things and the employees are knowledgeable when I’m looking for something or troubleshooting an issue.

The staff were helpful, friendly and answered all my questions. It was quick and easy to get what I needed and was back home quickly to finish the project I was working on.

I'd like to say thank you to employee by the name of Dianne...she has always taken her time in helping me pick products for my home very Patient great customer service thank you.. .

I been shopping with Home Depot for years never had any problems with anything I purchase.

Title said it all ,they force u to self check out, and don't ask for help loading heavy stuff

Shopping for a grill for sons birthday was a huge success at this location! Really appreciated the kindness, quality products and best customer service in the county!

Rekha helped me set up my Veteran Discount as I was checking out. She was helping everyone and made sure my account was set up for today and future purchase.

I had a confusing return that took a lot of time to manage. Vanessa spent over an hour searching for a receipt and putting it together. Mike was great as well coming in to assist in getting my refund completed. Truly amazing customer service!

I had an employee in almost every dept. ask me if I was doing okay and help me greatly if I needed help. I especially noticed my sweet cashier Alex. He was all the way at the end of the store and I came to him with my school tax exempt card. It was tricky and he was polite and did everything he could to help. Including asking for help when he needed it and making sure I had what I needed. Such a sweet young guy working hard on a Sunday. I was totally clueless and he walked me through it without making me feel clueless. Outstanding young man. Restored my faith in humanity. Great job Alex!

The people at this HOME DEPOT, were very helpful and went out of their way to find what I needed.

Personal help and consideration. Well stocked!

We have recently moved to the area and have had many projects to do at our new home so we have been frequent visitors to this store (1-3x/ week) over the last few months. Every time, no matter whether we are needing help with finding an item, checking out, special ordering, or a return, the staff who work there have been amazing! Everyone is very friendly, helpful, and knowledgeable. The selection of items is great and prices are competitive. Highly recommend this store!

Alex the casher was so kind and helpful!!

On Sunday, our refrigerator's compressor quit working. I went to Home Depot as they carry a wide selection of refrigerators to actually view before purchasing.. Our local store is extremely clean and have informed and friendly associates

Bought appliances with Daniele and couldn’t be more pleased! She was so helpful and went above and beyond to help with a situation on another appliance at home.

Assistant Manager Vanessa was an excellent example of customer service. She “Made me Feel Important “

I wanted a Cub Cadet Zero-Turn mower, my local store didn't have one in stock, but I found one online at this store. By the time I got there, it was already sold. So, I agreed to buy one online, and have it assembled there. I thought it strange it would take a week to have it assembled, but now I know this store has no one competent enough to assemble one. I picked it up May 6th, and had to find it myself outside, no one knew where it was, and there was no indication on the mower that it was mine. I mowed with it for an hour, then it wouldn't start. When I turned the key, all I got was "click, click", telling me the battery was dead. I couldn't even jump start it off my truck. I called the store and talked to a manager on duty. He told me to bring the battery for exchange. I did so today, and was told there are no such batteries in stock. I was told I could get a refund of the price of the battery, and buy another elsewhere, then told I couldn't due to vendor objections. So the store ordered me another battery online, and it will be another week before I can finish my mowing job with my brand-new (?) $4,000 mower. Is there a lower rating than "Poor?"

I can pop in and out with what I need in minutes.

Employees, Mike and Bailey, were extremely helpful in loading my mulch bags in my truck. They were friendly and professional.

Had a great experience I. The flooring department. Steve and Phil helped me with not only my flooring needs, but also purchasing 3 toilets. They even walked them out to my car and loaded them for me! Also, I used the installation service for my toilets and it was awesome. They came on the same day as I bought my toilets!

Don’t walk but run to this store for your next home project! I worked with 6 employees in my recent visit and ALL of the Employees were nice and helpful. The departments ranged from Customer service, Plumbing, and Checkout. My favorite employee for this visit was Jerry in Plumbing!

I go to this store often for DIY projects, the staff is very friendly and they make me smile, some of them are real characters and I love it! I love that I can bring my dogs in and many of the employees have treats, even seems to be a competition between some of them as to who has the best ones. They are all very helpful and knowledgeable, if an employee doesn't know the answer they know who to ask to get the right one. My favorite store!!