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Filter Reviews By:Rating, Profile, Gender, Age (388)
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Showing 1-30 of 388 reviews
Jun 21, 2023
Very poor customer experience
The store associate who checked me out did not feel I was important enough to give me a greeting, plus, she had her personal cell phone in hr hand the entire time I checked out
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May 25, 2023
Why is it "hard to get good help"
I FINALLY got that mulch it was a job :(
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May 23, 2023
Great employees at front desk
Very helpful with mix up at other store
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Recommended
Mar 29, 2023
Customer Service Chris
Chris rocks; friendly with active listening and valid concerns. A+
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Recommended
Mar 27, 2023
Thank you!
Thank you Jamanica for following through on getting me the best deal on a drill. My old one broke and I thought I could fix it but couldn’t so finally gave in and went and bought a new one and she helped me price match and save a couple dollars. The little things mean the most.
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Recommended
Feb 27, 2023
Employees/Costumer interactions
Employees were knowledgeable and personable. Each seems genuine is his or her concern about my needs.
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Jan 13, 2023
Great ?
I bought some light bulb's.
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Recommended
Jan 3, 2023
Pleasant experience
I walked into Home Depot, right away I was greeted by a friendly worker and asked if I needed any help. The greeter took me where the products were located. That was excellent customer service.
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Recommended
1 found this review helpful
Nov 25, 2022
Great customer service that I’ve never had there before—ever!
Shay & Antwon we’re helpful, friendly, professional & efficient AND HAVE A POSITIVE ATTITUDE TOWARD ME, the CUDTOMER. It’s actually quite noticeable because in the past, I would cringe if I had to go to the NORTH SHORE Home Depot because the employees were surly, unapproachable, avoided helping & had the attitude of “ Don’t Bother Me.” And if you could find someone to help they barely made eye contact, we’re uncommunicative, and/or did not know where the products were & would not show me where they were and sometimes sent me on a wild goose chase all over the store.
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Recommended
Nov 14, 2022
Great sales rep experience
Happy for having given great details about carpet sales and installation processes
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Recommended
Nov 2, 2022
Prime location
I was in need of a screw eye hook to hang my stainless steel pot rack. At home, I only had 3 but I had to go to HD for 1 more. With the help of an associate, I found what I needed at a good price.
This location is a lively store and the hospitality is awesome!
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Recommended
Oct 2, 2022
Wood cutting service is really helpful
Since I do so few projects it doesn’t warrant buying saws. So this service is excellent. Danny was a super nice representative in a store full of dry unhappy associates
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Sep 10, 2022
Great store
Love how everything is easy to find and helpful staff
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Sep 4, 2022
Awesome place for all home needs rather remodeling,fixing, or just wanting to cut the grass grill etc.
Everything I have bought over the last year and sent others to get there needs the right way has been nothing short of amazing.
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Recommended
Jun 26, 2022
Good store
I always buy here.I can find everything I need.
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Recommended
Jun 20, 2022
Great store very clean and employees were very helpful
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Recommended
Jun 15, 2022
Kitchen project dragged out 1 year because of lack of communication
I started a kitchen.project with this store and although my designer was excellent , kind, responsible and gave me consistently great service, the supporting departments , especially ordering and installation , didn't follow through or follow up, never returned calls , emails ( voice mail box full for 6 months), delayed weeks before scheduling me for installation( crew 2) , inspite of my repeated calls to managers ...in short , it's been over 1 year , my cabinets sat in the garage for 4 months, have water damage and were returned. Now I'm starting over with entire project .
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Jun 11, 2022
Great place.
I find everything I need.
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Recommended
May 23, 2022
Terrible service start to end
Store was dirty and messy
Employees were not helpful
Employee walked away to help another customer while helping me
Employees are very social with each other instead of helping customers
Terrible shopping experience
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May 18, 2022
My New Favorite Home Depot Location
Despite terrible customer service from the Ryobi product call center, the team at Home Depot supported my warranty needs on a new piece of equipment. The staff and Assistant Manager (sadly don't know their names) were super focused on my being treated well and were very helpful, professional, and courteous. Great team!
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Recommended
May 15, 2022
Greatly improved checkout experience in the garden area!
We bought garden supplies this morning. They had a young woman stationed near the long line. She scanned the purchases and then directed you to the nearest cashier. It was fast and easy. So much better than before. She also prevented people from skipping in the line. Great Job!
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Recommended
Apr 25, 2022
Excellent Customer Service Here Today!
I called in to get a quote on materials for my fence project and I received 3 great employees that happily and patiently assisted me until the end of my transaction. I will continue to shop here with employees like these 3 onboard. Thank you Jon, Carl and Christiyah!
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Recommended
Mar 11, 2022
Great Customer Service and Professionalism
Ashley and A.J. have Great Customer Service Skills and well as Being Very Professional. Home Depot need More workers like them. Service like this makes you want to come back and shop with Home Depot. This is the North Shore location
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Recommended
Mar 8, 2022
Store has improved in many ways.
They must be under new management or have undergone team training. I notice that things are in their place, items are not spread out on the floor, floors are clean, the salespeople are more readily available, willing to help, and have tools to speed your selection and service. They seem to be really trying harder to please customers.
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Jan 13, 2022
Great Employees! Louietta is awesome!
Stopped in to look at flooring. Found exactly what we were looking for. Louietta was so helpful, offered to check us out as the service desk and got us help to load the pallet of tile into our vehicle.
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Recommended
Jan 1, 2022
Have always loved Home Depot!
I love walking around Home Depot because I always find the item a came for, and then another I forgot I needed! The aisle signs are clear and lead me to the area I want. Floor sales people are always information and friendly, eager to look up items that I want extra help with.
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Recommended
Dec 1, 2021
Bad, very bad.
I literally witnessed customers stealing things, and the workers didn’t care at all. The workers had headphones in and we’re talking to each other, and didn’t really care if I was being helped or had what I needed. Terrible experience overall, avoid at all cost.
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Nov 30, 2021
Poor help
there is not employees that willing to help customers
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Nov 20, 2021
Friendly knowledgeable staff.
I shop between this location and other locations finding my needs this is conveniently located off the expressway and is able to serve your home repair needs for contractors and diy yourselfers.
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Recommended
Oct 30, 2021
Product availability and selection are great.
You have several different kinds of products to choose from. Thank you.