Reviews for N Frisco #6513

Had to visit 3 days to get a certain board. Each employee kept promising to pull out of stock outside and have it ready next day. They didn't. On my 3rd visit, a guy leaves me during conversation to go help the online order guy get something. Tells me he'll be back in a while. You kidding me? Another tells me they can cut panels, and next day nope, we can't do that for you. And all this if you can even locate an employee in the lumber area. I asked a few employees, but nope they couldn't help. Manager could not be found. Then they tried to excuse it all by saying i should make an order at the service desk to remind the pickers to do it. But they failed to tell me that the first two nights. and don't promise the customer you'll do something you can't or won't. I've frequented this location at eldorado frisco since it opened. I have never see the employees so poorly trained.

I AM ALWAYS PLEASED WITH ANY PURCHASE I MAKE AT THIS STORE.

This store is the worst I have been to in the chain. It is dirty, the back isles are completely blocked by merchandise, and there are never any carts for loading sheet goods. The employees are great, but the management does not seem to have a clue.

I go to this store every time I need something they carry and it is usually there. Employees are friendly and helpful.

The associates were kind, helpful and attentive. When asked where two items were I was escorted right where they were. I needed to purchase PVC pipe and it wouldn't fit in my car and it was okay to cut and I very kind employee helped cut it for me. So helpful! Then when I went to check out Cashier Burton was smiling, kind, courteous and professional. He made me smile at it kindness and made my day. It was an enjoyable experience all the way around!

They have a great selection of flowers and they make it easy to find things with their signage of sun, shade and the hours of sun needed.

Sabrina was an exceptionally great cashier!

Most Employees were not supportive, though a Guy by the name Alex R. went the extra mile to help out to the point he made me love home Depot

This home depot has everything I need all the time. Today I needed paint buckets and tarps. No issue is buying those.

Shouts out to my man’s Poly for making sure I got everything I needed

I am doing a joint project with the Dallas Maverick’s foundation. I needed 2 colors as samples and the colors were not in the system. Caleb and Mya in the paint department were able to locate them in a Glidden Binder and were able to fill my order to get the colors approved. You could have said “ they aren’t in the system, sorry.” But, you didn’t. Thank you.

She was so helpful and made sure we had all that we needed as well as helping with the returns and any other sales going on. Will be coming back for sure because of her being such a great addition to Home Depot!

I bought Samsung washer and dryer set. Very satisfying!

Thanks to Melissa, I found everything on my shopping list in one trip.

This store always got above and beyond to make sure customers are satisfied!

Tate was friendly and professional.

Our checkout person provided superior customer service on numerous occasions. Thank you.

I recently went to this Home Depot for a Christmas tree and ended up buying a Traeger grill! I was pleased that they offer a 10% veteran discount and the coordination of team members to deliver the grill in a very quick fashion. EXCELLENT SERVICE!!!! I went back the following day and bought the Christmas tree and they even loaded it up for me. Very friendly folks here - thanks Randy, Debbie and Elijah! You truly put the customer FIRST!

Randy went above and beyond to help my mother and myself with several projects we were working on. He walked us around the store to find the things we needed and also gave us ideas on how to make our project easier. He was very knowledgeable and was genuinely invested in the things we were trying to accomplish.

Special high fives for Cashier "Poly" for making our experience very very special. - First he welcomed us and listed to our needs in buying items for the raise bed. - He guided us to the right isle and recommended us the correct item size - He helped us in a very smooth shopping experience - In the end he not only thanked us for our visit but sent help guards to put our items in the car

Employees used to be helpful and wanted to help. Now they run from you. They hire a bunch a kids and good luck getting a complete coherent sentence out of them.

Extremely helpful and friendly service. They helped us easily get our appliances and organized delivery. They also helped entertain our toddler while we were busy with checkout. We will be coming back soon! Thanks guys!

Employees in this store go above and beyond to help. This trip Linda was great and George in paint went well above and behond.

The store is very handy for us. Everything is neat and clean. We go on line and find the products we need and it tells you the aisle and bay. Employees are very friendly and always helpful and will gladly help with the project if they are experienced

Stock availability is good.

I always have a great experience because of the help provided by willing employees such as Kendra. All of the departments that I shop in has someone there that knows about the products and can carry on a conversation about the usage of the products I’m looking at.

The store employees have had been helpful always and the customer service is good too.

Mikayla, Marissa B. and Gordon were a pleasure to work with and made my shopping experience exceptional. Thank you

The Colony is an excellent Home Depot. Dorianny in returns is an excellent associate.

Clean store, product available, great employees that goes far beyond with helpfulness and very knowledgeable.