Reviews for Matthews #3602

Elizabeth saved the day for us! She went well out of her way to help us find the only remaining Ryobi unit we needed for a gift. THANK YOU!

Dawn Keller is kitchen countertop remodel specialist who provided quick, knowledgeable and friendly employee. She made our process a joy

I think his name was Malcom. He was walking down the isle shaking his head, and saying "No, No." "That is a no, no." He saw me attempting to reach for the heavy toilet to put it in by shopping cart. " The fact that he cared enough to grab it out of my hands, and smiled, and greeted myself, and my small children made all the difference in the world. He went to the front to get a flat cart. He found me on the next isle over, to tell me he would take my toilet up to the register for me. Good customer service is hard to find these days.

I was amazed at all the friendly associates at this Home Depot! It blew my regular Home Depot away!

STORE REPRESENTATIVES SPEND A LOT OF TIME TALKING TO EACH OTHER LEAVING THE CUSTOMERS UNATENDED. EMPLOYEES NEED TO BE MORE KNOWLEDGEABLE ABOUT THE STORE SERVICES AND PRODUCTS. MANAGERS COULD USE SOME TRAINING IN CUSTOMER SATISFACTION.

need to have more people working on the weekend especially a holiday weekend

I recently purchased a cabinet makeover, new kitchen appliances, flooring, and granite from this store. Dawn in Kitchens & Baths assisted me every step of the way. She was there to assist me with any questions I had during and after the purchase. She was very knowledgeable about the products and services that Home Depot offers. She offered some helpful suggestions too. Upgrading your home can be very stressful but she has made my experience very pleasant and exciting. I will refer all of my family and friends to Dawn at the Matthews Home Depot for their home upgrade needs. :-)

The Matthews, NC Home Depot is always a "go to" for home repair and garden products. Prices are competitive. The store is well stocked and the employees are always helpful. It's a "big box" store with a "mom and pop" character. It's a store where you will get to know the employees by first name. Kudos to the workers who make this store so special.

excellent customer service, the store was clean and inventory was presented well.

Excellent customer service. Willing to help and enough personnel to help unlike other home improvement type stores.

June Massey was exceptional. I value her professionalism, friendlinees and knowledge. Other employees in the appliance department were also helpful although one of the items I needed (low profile microwave) was not available and could not be ordered. The store was clean and associates were willing to assist.

If you need an appliance please aske for June Massey. She knows appliances and has a great attitude, She takes her time with you and eager to help.

Extremely helpful with my purchase of a riding lawn mower. Had some trouble with my credit card because of large amount, Home Depot representative tried several times. After bank emailed me to make sure it wasn't a fraud purchase, it went through. The representative was very patient and kind.

Rachel Ferrey in the Appliance department went above and beyond to help my wife and I get a replacement refrigerator. Knowledge of product, delivery and services was great. Looking forward to the new refrigerator.

Store is clean, everything is easy to find in store. They had all the supplies I needed.

Granite countertop area, Dawn is the best! I was unsure what I wanted in redoing my kitchen but Dawn helped me make the perfect selections.

This store has very poor customer service and seems to need some management organization.

Best experience ever!!!

This location has friendly associates, but they need to be more familiar where products are located in store.

We have been shopping at this store for many years. While it is an older, smaller store in the company's inventory, it provides great customer service. Janet in flooring is great to work with. She was able to provide alternative solutions when a large order was on backorder. While this store may not always have the best inventory (due to size), they are always willing to assist in ordering the product for delivery or pickup at another local store. All staff is very knowledgeable and trying to help customers spend their money wisely.

Clean store. Very helpful and friendly staff. Easy to get in and out!

great location just of a major road way (74) plenty of parking friendly employees and very helpful easy and fast checkout either by cashier or self checkout

Was helpful and friendly even when it wasn’t his “job”

Great customer service

Great employees and helpful.

I used to work in construction and was a frequent customer at Home Depot. This particular store has the best staff that I have seen at a home improvement retailer. Incredibly friendly associates who really care about helping their customers. They go the extra mile. I don't usually write reviews, but these people are great! Very well managed store.

Great customer service with lots of new products to upgrade your home/residents. Definitely a place visit.

I had to visit this store twice just to resolve my refund problem. I was charged for the item I was suppose to get refund but the employ at the return desk just couldn't understand what she had done wrong! I finally talked to MacKenzie at the customer service and she figured out what was wrong right away and processed a refund. Thank you MacKenzie for solving my problem.

Amazing team! June was especially awesome! The store was clean, the employees were fantastic and I found everything I needed. This was the best Home Depot I have ever been to!

Store was clean and spacious and associate Linda was very nice and friendly. Definitely a keeper.