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Showing 1-30 of 560 reviews
Oct 28, 2022
Great customer service.
Ask for Issac. He stops what he's doing and will help you even if it isn't his department. Such a kind man and always a smile. True customer service. It's so hard to find people like him.
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Recommended
Sep 28, 2022
Great customer service!
The customer service person showed me different types of washing machines and the one I ended up purchasing was PERFECT!
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Recommended
Sep 20, 2022
Credit card purchase return does not show up on my credit card
Bought in-store, on credit a touch key-pad for garage door. Item did not work. Later same day I returned item to the same store. I was told I would see credit for return amount on my credit card. No return amount has been seen on my credit card. Alerted credit card company that I am disputing original charge because there should be a matching return amount.
by
Sep 13, 2022
Great customer service by Rali
Rali helped me with storm doors. Her customer service is a cut above. I look forward to working with her for any future purchases. 5 star rating for outstanding excellence.. thanks Rali
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Recommended
Aug 25, 2022
Good location very friendly Route 3.
There is another Home Depot convenient to Route 3 in Fredericksburg. It is just off 95 on 3 east. I have been there many times!
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Recommended
Aug 12, 2022
Super knowledgable staff and very helpful
Just bought today haven't used it yet
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Recommended
Aug 10, 2022
Great store and staff!
Always shop at The Home Depot! Friendly and helpful staff. Great return policy and a lot of quality products.
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Recommended
Aug 3, 2022
Thanks for all your hard work
Make live easy at the pro desk and text to confirm.
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Recommended
Jul 29, 2022
Fantastic overall
I just moved here from Woodbridge; staff here is attentive and professional, really fantastic experience. I will be shopping here more often!!!
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Recommended
Jul 4, 2022
Always find what I need
convenient, well stocked, and friendly, helpful staff
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Recommended
May 30, 2022
Great Customer Service
Larry went out of his way to help us find what we were looking for! Great visit today! Thanks Larry!
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Recommended
May 28, 2022
Organized
Locations noted on the Home Depot app were accurate and lead us right where we needed to go.
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Recommended
May 25, 2022
My GO TO store for home improvement in Fredericksburg!
Employees at this home depot are generally in a good mood and very helpful, and I appreciate that.
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Recommended
Apr 20, 2022
Great Store
I brought a storm door, had no idea what I need or the kind I wanted. The employees was great in assisting. Answered all my questions and made sure I knew that they would install if I didn’t have anyone to do so.
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Recommended
Apr 15, 2022
Extremally friendly staff
such a kind and helpful staff. The facilities are nice as well.
by
Mar 24, 2022
Great Customer Service
Just want to say that EC Construction of VA. Inc. appreciates the Customer service that we receive EVERY Time we visit this store. Sean, Coleen and Maria are all willing to assist us as soon as we enter the store. The other staff members are also very helpful. The customer service Ethics at this store is impeccable. Thank you All. Sincerely, Ed and Claire Booth.
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Recommended
Mar 13, 2022
Great selections
I bought a shelf today for my girlfriend and they had multiple selections to choose from
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Recommended
Feb 18, 2022
Don’t buy paint from here
If you are trying to have your paint matched don’t buy from here they charge you more then what the gallon is advertised as better to go to another store.
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Jan 31, 2022
Wonderful Employees!
We recently made a flooring purchase at our Fredericksburg Home Depot. We were helped by Savoy, Dalah and Sean. They were all incredibly helpful! Thank you
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Recommended
Nov 27, 2021
Great Customer Service
Sean and Marcia were wonderful professionals in assisting my husband and I in finding a way to purchase a new washer and dryer with financing as well as assisting with finding a flexible way of ensuring our family can receive it as we move/PCS to a new duty station. Initially when presented with the question, Sean didn't have the immediate answer. However by Sean staying persistent with finding a solution and asking Marcia, both were able to find a solution that worked. Thank you!
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Recommended
Nov 18, 2021
Great service customer service
Fred and Conner made my day so helpful!!!
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Recommended
Nov 17, 2021
Great Custom Service
John was phenomenal and Ely was super nice.
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Recommended
Oct 29, 2021
Morale at this store is exceptional!
The morale at this store is exceptional. The leadership at this store is outstanding. Everyone works together, with enthusiasm. During this time of supply disruptions, working together is especially important.
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Recommended
Oct 2, 2021
They Nail it!
I had several items to pick up from homedepot on October 2nd. The Fredericksburg store staff were friendly, efficient, helpful. I was in and out in no time. Great store associates and a well stocked store.
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Recommended
Jul 25, 2021
Not only were the shelves not stocked with product that was clearing stock. (You could see it abo...
Not only were the shelves not stocked with product that was clearing stock. (You could see it above the shelves in the shipping packages.) Customer service was rude and the employees were annoyed that they were being interrupted from their gossiping to order the product I needed.
by
Verified Purchase
1 found this review helpful
Jun 29, 2021
I love the people at the pro desk. They help me out with all my houses. Excellent job getting stu...
I love the people at the pro desk. They help me out with all my houses. Excellent job getting stuff ready for me to pick up!!
by
Verified Purchase
Recommended
May 26, 2021
I had a great Shopping trip on Monday May 24,2021 with Ann in the kitchen department, she was ve...
I had a great Shopping trip on Monday
May 24,2021 with Ann in the kitchen department, she was very knowledgeable, funny & kind.. and she took out the time to help my husband & I..
The worst experience that I had was Tuesday the 25th was when I went back to the store to get the Special Service employee Vivianna to call the credit card company about my coupon I left at home. It was a complete nightmare.. & this trip turned into an hour & half later in the store.. with a changed delivery appointment.. refunded my sale & rang it up again.instead of making one phone call to the Credit Card company like the gentleman told me to tell the employee what to do.. she told me.. I got this & we don’t do this here & she was incorrect.. In the end Ann in kitchens ending up ringing up my merchandise again.. Ann told her the same thing I told her. If you need any help in kitchens run to Ann.
It was the worst experience in years that I have ever experienced at a store.. They need to take Viviann off the desk & she needs more training..
I’m very angry.. now I have to be inconvenienced because Viviann didn’t have knowledge about what she was doing..
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Verified Purchase
Recommended
1 found this review helpful
May 20, 2021
I have ordered a custom cabinetry flooring in lots of paint in the last three months and everyone...
I have ordered a custom cabinetry flooring in lots of paint in the last three months and everyone has been very helpful in my decision making
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Verified Purchase
Recommended
May 6, 2021
Very helpful staff, salespeople and customer service go above and beyond!!! Found exactly what w...
Very helpful staff, salespeople and customer service go above and beyond!!! Found exactly what we wanted and needed!!!
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Verified Purchase
Recommended
May 5, 2021
Fredericksburg store is a great store to shop in with a great sales staff that know their job and...
Fredericksburg store is a great store to shop in with a great sales staff that know their job and products.