Reviews for E Springfield #2678

Today was the reason I usually shop at Lowe’s.. the sale associates did not seem interested in helping me, they either didn’t care of didn’t know to tell me I needed to purchase a power cord for my dryer.. Did not offer free delivery or installation on my qualifying purchase, instead convinced me it would fit in the back of my SUV (which it did only after having to tie down the back).. I will not buy an appliance from this store again.

Price was clearly listed with the item but item rang up higher. Not a matter of the price difference but the dismissive attitude of the people that work there. Brought it to the attention of 2 clerks but neither could have cared less. One told me it was for the item below it yet there was only one price tag between the 2 bays. Also bought it to the attention at the service desk. ..... no response at all.

cashier Ms.JHulie was a help at cashing out.

The assistance I received from a store employee in the electrical department was excellent! My hobby is model building and so I am building a spray paint booth DIY project. Doing this myself will save about $250. The employee who helped my was very knowledable and able to quickly determine and locate the electrical components for the project. This saved time and ensured that I have the correct components.

Friendly employees, good prices and items I need are always in stock.

January 2, 2020 at 10:00 A.M.: The associates at this store are rude and inconsiderate. Two workers were in a lumber aisle moving items with a forklift, I waited a few moments for them to finish and they seemed more intent on talking with each other than finishing what they had to do to open the aisle. I then went to check if they carried posts for floating shelves, they do not, that’s fine. Then I went to see if the guys were done moving what they had to move in the lumber aisle, they had not finished, but instead appeared to have knocked a bunch of boards off of forklift. I heard them swearing to each other, one of them had a black walkie-talkie type work phone and he said "what the F^%&?" when it rang. I also had to do some grocery shopping so I left my carriage with three items in it and did my grocery shopping at Big Y. That took me at least 20 minutes. I came back to Home Depot to see if the guy were done, I didn't want to rush them because I know that stocking shelves is important (if that's even what they were doing). I finally made eye contact with one of them and he said to me "what's up?" So I asked them if they were going to be done any time soon and he said "no." So then I asked if I could get a board. I don't want to interrupt and assume that what I have to do is more important than what they are doing but it becoming an inconvenience to me and I'm trying to spend money here! The worker then said "go ahead" and they left the forklift in the aisle and both of them walked away. I got the piece of limber I needed to finish my project and then went to check out. The cashier, Jahnaya, was a very nice and pleasant young woman. However, it seems more often than not the associates at this store are not helpful or just plain rude. I wonder if it is worth spending a little more at a smaller store for better service. I spend a lot of money at this Home Depot and I wonder if I paid more for better service at a smaller store would it be more cost effective? Maybe.

I needed help, got it right away from a beautiful and well informed associate. Great team!!!

As far as I am concerned this is the number one all around helpful HD to buy just about any product you need. I have all ways found what I need it is a clean store I all ways got help and they were very friendly . Sincerely Donald F Welch #2678 Home Depot

Plenty of sales associates ready to assist in ever department I neede to shop in today. Sales were good, associates were knowledgeable. checkout was fast and easy and they give a military discount

The sales associates are so helpful and informative. Store is clean and well stocked.

Clean, easy access and lots of helpful and knowledge people to assist you.

This store is actually further than another Home Depot store but I have found that they are so helpful, knowledgeable and friendly, that my in store time is so much quicker. Excellent customer service.

Great customer service ,clean and friendly

Friendly staff. A well stocked store with most products usually available.

First off I think Home Depot as a whole in my little world of The Pioneer Valley has slipped. I went out looking for a Cordless Framing Nailer and One Store in 25 miles had one for rent. I checked online and saw that two different stores had what I was looking for. but unfortunate for me when I went to the stores, not only did they not have a nailer they didn't even have a tool shed to rent them. So after a couple more days of searching I found a gun at the East Spfld. Home Depot. to keep the story short. I went and rented the Nailer at the E. Spfld Store and figured my job just got easier. Rented on Thursday, it rained all day Friday and Saturday AM. When I used the Nailer on Saturday afternoon, the nails were not penetrating all the way in the wood. So being on a DIY project, I checked You Tube. Sunday morning I called the Store. the employee on duty told me less than I learned on You Tube. I went to return the tool today before it is due. It doesn't work, no problem, I'll get my money back. Not so fast there Pilgrim. The best they could due is give me half back. I don't believe it but I figured, the nails went half way in so I'll settle for half. Not to greedy. So lets see $78+11.70 INS they don't tell you so $78. +11.70 tax 4.88 94.58 / 2 = 44.58 not bad, right. OK but what about my $50. Oh you don't get that back. What do mean, I give you $50. to hold until I bring your tool back then you give me back my $50 DEPOSIT. I had to leave before I exploded and I didn't even question the 2 days that I had left on the Rental. Read and ask questions and don't short yourself by bringing the tool back early. If I rent a cement mixer next. I will use it to keep screen door closed if I don't finish that early. Please excuse any errors and misspellings I am still hot. Punctuations, I missed that class.

chris from hardware. Extremely helpful and respectful

We are in the process of remodeling our kitchen, went to another big box store and was not pleased with the service, at Home Depot, we were met with a smile and very helpful Kitchen Design consultant, Mandy. Based on our specifications, she designed our kitchen to our liking and let us know about specials that were going on so we could get the best deal for our money. We are very satisfied with the service we received, it was above and beyond even when we made changes she was patient and helpful. As a result we bought, our cabinets, granite countertops, sink, tile and other items from Home Depot and will continue to shop there.

workers in the kitchen area were very helfpful Appliances were not in stock.

Appliance Specialist Bill Mulhern is very knowledgeable and extremely courteous and can make a shopping experience much more pleasant

This is my local Home Depot Store, which I am particularly proud of as I see in the local newspaper often that they donate to local Veterans in need. It is great to a company as big as Home Depot still very much involved in their community, due to this fact I will always go out of my way to go to this particular store!

I always shop at this Home Depot, since it is right near my new house! Never have any problems. Actually, the service at this store is always better than any other experience I’ve had at other stores in the past. Staff are always super friendly and helpful. No complaints !

Store Is Set Up To Accommodate Consumers & Contractors !!! Love the Garden Area!!!

Went to this location after going to multiple other locations looking for a new fridge and stove, their staff was amazing and went above and beyond to find the pieces we were looking for

Very pleased with the customer service the products.

I always went to the homedepot in west springfield. It was the first store in this area.It gets too busy and gets depleted. I have to drive the back roads of Wilbraham to get there, but they have everything I need.

WE BOUGHT DOORS AND A SLIDER. THE CUSTOMER SERVICE THAT BRIAN GAVE US WAS IMPECCABLE. HE MADE US FEEL VERY COMFORTABLE AND EXPLAINED EVERYTHING THAT WE NEEDED TO KNOW FOR OUR PURCHASE. IF ALL CUSTOMER REPS WERE LIKE BRIAN WHAT A WONDERFUL WORLD IT WOULD BE.

I have been to this store many times, and I never get any help looking for what I need, unless I walk up to a sales associate or go to the front desk and have them page somebody to help me. Once I was visiting a Home Depot in Columbia, Maryland, and no more than 60 seconds after I entered the store did a sales associate walk up to me and ask if I needed any help finding things. I was astonished by this. I explained to the sales associate that I could walk into the Home Depot on Boston Road in Wilbraham, MA, and stand in an aisle all day, and nobody would come over to see if I needed any help. The sales associate in Columbia found this "unbelievable!"

During the COVID pandemic I felt comfortable entering the store, with the precautions the store is taking I had no problem shopping. They are very accommodating. I was there to buy a grill and customer service helped me immediately. Sales associates helped me within minutes of asking. Thank you for always making my shopping experience a pleasure.

I had a very pleasant experience at the store yesterday when I went to purchase my custom made kitchen counter. Stan was very pleasant and patient. I felt bad for him though because he was extremely busy with no time to eat or take a break besides the 10 minute break he had. I think they need more employees in the kitchen cabinet/counter top area.

I would like to give a shout out to John in the plumbing department for his knowledgeable help and friendliness! He not only made sure my needs were met but went above and beyond to help, sincerely thank you!!!! Especially seeing everything we're going through with covid-19 this store hands-down is my favorite store! One other employees suck out to me as well was assistant manager Keith, extremely helpful and knowledgeable and runs a great crew! Thank you home Depot for making my experiences great, every time! I really appreciate everything. I love my home Depot #2678