Reviews for Cascade #130

On 2/23/2021; while checking out, someone knuckle head from lost prevention wants to accuse me of stealing. I entered the store with my own reusable bag. I had my phone out in order that I can go directly to what I was looking for. I wanted to go in and out as quick as possible. It is 45 degrees outside and had on a hat due to the cold including my face mask. Before leaving I saw something else that I forgot to put on my list. As I was leaving, I look to make sure if there an employee at one of the lane, but all they have open were self-check out and one employee looking over 4 self-check outs. I asked the lady, can I use my military discounts at the self-check out because in the past it has been a problem getting an associate to help you check out using the military discount. As I was ringing up my items, someone from lost prevention went up to the associate and informed her that she needs to check my bag to make sure that I have rung everything up. If thief is problem, then close down the self-check out stations and have associates at each station. "Simple". I called the manager once in my car, because again. I didn't want to stay inside no longer than I needed. The manager wasn't any help. I will be calling headquarters to report this.

I was like looking for new flooring. I easily found what I needed and Kimberly Farmer assisted me with questions:

Employee DAVID= Took time wit much patience and excellent customer service to explain to me how to operate a cordless drill/ so I bought it with confidence I could use comfortable. Employee TOYA= Your system to process refund was down. I stood in line 45-mins waiting to no avail. The box I was returning was very heavy and I definitely didn’t want to have to reload by to my SUV. She was very understanding as well as concerned apologized for system being down and offered to personally help me Reload at my SUV

My experience at this store has been over the years Great!!

I had a great buying experience at the Cascade location. From the greeting when entering the store to checking out, I received great customer service from all employees that I encountered.

Great store to visit because I always find a staff to help me with ant needs I may have

Every time I visit this location, the employees are always so kind and helpful. The store is always clean and neat. I am always able to find what I am looking for and inventory is great. This is my favorite Home Depot store.

Parking lot always filthy Help hard to find Items out of stock Customer service desk suck

I found the products I was looking easily

Very good customer service

This location is well stocked and has helpful friendly staff.

The store and well lit, well stocked, employees are very helpful.

I know that it is a pandemic and there are a shortage of employees but today's experience was horrible. I had to carry, put my tree on top of my car and tie it down. The cashier called for assistance twice with no response. Since nobody showed up my tree was not netted. Plus the tree almost fell off the top of my car while I was driving because I'm not an expert tying trees down. Luckily, I had to stop to get gas. I used to buy my x-mas trees from home depot every year. This will be my last year.

A much improved shopping experience than the previous visit at this store. Overall very good

Cashier Troy was rude over a price discrepancy and then once he finished ringing me up he already had an attitude about the price discrepancy then once i asked him for a bag he was irritated and threw my bags

the store was clean and the associate was friendly and helpful

Great customer service!

The stores is clean and well-stocked, however the staff here is so incederdily rude - on a consistent basis. For a pleasant shopping experience, I do not recommend this HD. You had better not have any questions or product inquiries b/c staff HATES to help customers. If you know what you want and will use self-checkout, then it might be worth shopping here.

Although the store is filled with employees, it is always very difficult to find someone to assist you with finding or ordering products. I have spent almost an hour waiting on someone to come to appliances and windows/doors each time I have visited this store.

I needed help with my generator during the power outage created by hurricane Zeta. Mr. Larry and Mr. Bob came to my rescue and got my generator running and I was able to use my generator and save three freezers full of food. They provided me with excellent customer service.

Always like shopping at this store. All employees were great!!

I'm not sure what Dept Angela Jones worked in but I must say she was very helpful knowledgeable and showed exceptional customer service. The store was very clean and in order

Am often at home depot & it seems like its always hard to find someone to help. But this morning Troy & Ms Stephanie showed me exceptional customer service by going the extra mile. Awesome shopping experience at the Home Depot on Research Center.

Not the same shopping experience as other locations. Almost always low on stock. The paint department is rude. Last year on Black Friday I went to purchase Poinsettas as they always run a special. This location had zero left, while the Research Center Drive location had what looked like thousands! Terrible inventory, service and selection.Shame on Home Depot.

MOD "TJ" is one of the best!

I have always shopped at this store and the employees are usually very helpful. The products are available most often when I shop online. I would definitely recommend this store.

I will not recommend any HD store. This review is for corporate policy. I will NEVER shop at home depot again after I get my money back. I made a purchase with a depleted Visa gift card that I trashed. A few days later I attempted to return items that weren't used with RECEIPT in hand. I was told without the original card I could only get store credit (HD gift card) that I don't want or need. Store cashiers/mgt have no other options. Corporate insisted that is policy and nothing more could be done. This is not stipulated on the receipt or posted as store policy. If it had been I would have kept the card in case of returns. I need an atty to get my $35 back! Shame in you HD. I'm done shopping there.

I like Home Depot because I can easily and quickly find the products that I need.

I typically stay in the plant area. Overall the store is clean and well stocked, associates are friendly and knowledgeable. I would recommend going for a specific item, project, or to peruse.

Excellent customer service!