Reviews for Academy Blvd #1510

This is my favorite Home Depot store. The store layout is very familiar to me. The staff is always very helpful and the store is not cluttered. The other day, I was looking for a specific assortment of gripper clamps. The employee directed to the exact Aisle and shelf location off the top of his head. Amazing.

Many employees standing around but no one willing to help customers.

I personally know where most products are. But then there's always a someone close by that I can ask for help. Especially in the sprinkler aisle.

I will begin by saying we love Home Depot! Always receive a kind greeting when we enter the store, and there is always a helpful employee to answer any questions that we might have or advise on any product that we might be interested in. We are regular Shoppers in this Home Depot ....... always clean and well-organized which we appreciate!

I asked 4 men employees where to find toilet plungers. They all sent me to the wrong places and on a wild goose chase. Finally a female employee saw me frustrated in an aisle and helped me. She actually took the time to look it up on an app on her phone and personally took me to the correct spot. She even gave me suggestions on which worked the best for her. If it was not for her I would never go back there again. She was the only employee who seemed to care. I wish I would’ve gotten her name.she is a very nicely groomed woman with short gray hair. Those other employees could’ve done the same as her but were too busy standing around talking to each other to care so they sent me in a wild goose chase. Ugh.

Pro Desk is the best!

Gayle from the blinds department helped us with items from two other departments (lumber and garden) she never told us that she couldn’t help us because it wasn’t “ her department “ which I’ve been told in the past from other stores. She actually walked with us to each department instead of pointing to where it was. Was very friendly, attentive and funny. She’s an awesome employee.

Homedepot at this location always has what I need. The personnel are always polite and ask how they can be of service and know where to f ind what you need and better yet they will take you to the area and ask if you need anything else. For a senior this is great help and I feel appreciated for my visit and not frustrated nor helpless. It is a comfort and pleasure to shop here.

Its A Great Store To Shop At.

The store associate at appliance department is so helpful. Did an excellent job.

The personalized service we received exceeded our expectations. So pleased to have the guidance and attention to detail regarding our special order purchase. Thank you

This was the worst Home Depot experience I have ever had. Worst home improvement store experience too! I went to look for paver sand for a patio. Out of 4 associates, only 1 looked up when I asked for help and only gave me an aisle number. They were busy chatting. The aisle was in the garden section. No one there to ask a question or load bags. I loaded 5 bags of what I thought was the right stuff and dragged the cart to checkout. At checkout, 2 associates looked at it, touched the bags, called it sand, said I had enough sand. No help loading in my car. Found out it was rock AND sand (wrong stuff). Took it back. Customer service took forever (rang up wrong number of bags and asked for my DL 4 times). Still no help exchanging the wrong stuff for the right stuff even though there were several associates standing in the aisles and near the cash registers. And still no help loading. Next time I need help finding the right home improvement product and loading it into my car, I will go elsewhere. No knowledge or help here. There is no reason to go here ever again.

The return policy is amazing here and the staff at the customer service desk are attentive and very gracious. Documentation is king. Receipt in hand, no problem sir, step right up, well take those parts back!

We really appreciate this store and almost always find what we need at a competitive price. The employees are always helpful and friendly. It is our "go to" store!

We worked with Hannah in the kitchen design department. She was friendly, available and knowledgeable in assisting us design a new kitchen. She helped guide us through the various options and easily kept us on budget! We will definitely use Hannah in the future on the next homes we work on.

It was refreshing to deal with the manager, Jason here. I was having a horrible time dealing with Samsung support. I purchased a new washer/dryer set and the dryer was missing a screw for the power chord. It only came with 2 of the 3 needed to install the 3-prong chord. After getting the run-around for a whole week I called the store. Within 10 minutes Jason had pulled screws off an LG floor model that should have fit. He didn't have anymore Samsung models on the floor. Unfortunately, they did not work. Instead of giving up or giving attitude Jason went above and beyond by getting them from another store and offering to drop them off at my house, personally after he closed the store that night. WHO DOES THAT?!?!?!? Jason, thank you for your quick thinking and unmatched customer service skills. HD better give you a raise.

I love Home Depot. Recently we were shopping for a Range, it was during Covid and we assumed there would be no associate on the floor to answer any questions as we went during dinner time. Not only was there an incredibly helpful associate on the floor, when she could not answer our question she sought out someone else and the department manager. We ended up having 3 people assist us. All were very helpful. The service was so outstanding that we would not have considered getting the Range anywhere else. Way to go Home Depot. In a time where it seems there is limited customer service you knocked it out of the park. P.S. We love our new Range.

THE PRO DESK IS GREAT, ESPECIALLY SALLY!!

Amber assisted us in the purchase of a specific washer/dryer. She met our every inquiry and answered with confidence and knowledge without exception. Even behind the mask we saw the friendly eyes and the welcoming mindset. She is a keeper, management, be sure to compensate her well so no one else steals her away.

Alicia in specialty products is knowledgeable, pleasant and accessible. Went the extra mile to call HD Credit about promotional details.

Bought gas dryer needing propane and left vent. Not delivered on the scheduled day, no phone call letting us know. Delivered (2nd arranged day) with wrong conversion kits, and turns out HD doesn't have the proper kits. Didn't change the door hinge per the order. Left it up to the customer (me) to find and buy the kits from somewhere else, and to swap the hinge.

Helpful and had what I wanted

I have shopped at this store multiple times and have always received any help, recommendations, etc that were needed. Keep up the great work!

Outstanding customer service especially from cashier Wynter!

The store was clean and social distancing promoted. The customer service was great and the employees were willing to help me find what I was looking for. Arlene, the cashier, was warm and friendly. Despite having to wear a mask, she smiled with her eyes and her warm and welcoming personality came through.

With COvd19 store should have more cashier's to get people in and out of store quicker and reduce exposure

I want to give a shout out to Hannah Wynne for the excellent technical support she provided my wife and I on our recent kitchen cabinet design and purchase. She knows her stuff !!!!!

Nice staff, Orlando is a super knowledgeable employee and not his first day at the rodeo He helped me above and beyond. Appreciate his positive attitude and friendly attitude. He knew where everything I needed was in the store. Use him as a trainer for others, and give the man raise. He really improve today. Thanks HomeDepot!!

We were very pleased with the customer service provided, we can't wait to move into our new home and shop at Home Depot for more fun things to fill our new home!

Nice job Staff members are pretty helpful once on a while you run into something interesting or a interesting person. It is what it is I win little so ehhh.