Customer Reviews for 2-Step Pressure-Treated Pine Stair Stringer
- Treated stringer to protect against termites and fungal decay
- Stair stringer southern yellow pine may be stained or painted
- Build stairs on decks, gazebos, terraces and porches
Customer Reviews
Jul 9, 2020
Unsafe they are not consistent in size
I bought 11 of these only to discover that the dimensions of each one were different. Maybe 5 of 11 were making contact with the steps carrying load. Besides being impossible to build straight stairs they are unsafe.
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Jun 12, 2020
stair stringers dont match
Why do all 3 stringers not match? Are they not supposed to be identicle? I waited 2 weeks for these and at best i think i can use 2? Who cut these things a blind monkey? Terrible!
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Response from UFPI RepresentativeJun 17, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Nov 11, 2018
I made a online purchase for a project. I waited a week for my order to come in. I picked up my o...
I made a online purchase for a project. I waited a week for my order to come in. I picked up my order today. When I took it out of the box, I could see how poor the quality was. The product that you sent with me today is in no way usable from a safety perspective as there were cracks almost all the way through 4 of the 5 steps. I do not understand how something like this could even get out of your store.
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Response from THD-CSNov 13, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
We’ll email the customer today to see if we can resolve this issue offline.
Dec 11, 2014
Exactly as stated
The stair risers were a perfect cut enabling me to attach them to porch with precision results as planned
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Aug 12, 2014
Stairs in minutes
Sweet Georgia Pine make this and easy choice, precision cut makes the job go smooth. Stair treads nail on with ease, and the project even amazed my wife. ( Now is that alone worth the price ) No cutting required, project assembled in great time.
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Apr 17, 2024
The stringer are pretty awesome work fine.
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Response from UFPI RepresentativeApr 17, 2024
Dear Richard, Thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Mar 22, 2024
Should have made my own
Needed Three 2 step stringers and figured I would go the lazy route. They're probably fine but it looks like they used some crappy wood to make them. Two of the stringers have small splits in them and the other looks like it was hit with a crowbar a few times randomly.
They were shipped in a cardboard box with 2 plastic ties holding it closed, no packaging material inside the box, no tape on the box. Pretty poor.
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Response from UFPI RepresentativeMar 22, 2024
Dear Alan, ProWood is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Feb 28, 2024
The item was great ?
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Response from UFPI RepresentativeFeb 28, 2024
Dear Dennis, Thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Sep 26, 2023
One board had a real bad place in it. almost a hole. The other was fine.
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Response from UFPI RepresentativeSep 29, 2023
Dear Kimbo, we greatly appreciate your business and value your feedback. We apologize for the product not meeting your expectations. It is important to note that treated wood is usually delivered while still wet. As the lumber dries, it may naturally experience splitting, cupping, and warping. If you would like to discuss this matter further, we encourage you to contact our ProWood Customer Service at CustomerService@ProWoodLumber.com. Please reference this review, and one of our dedicated customer service representatives will be more than happy to assist you.
Aug 30, 2023
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Aug 9, 2023
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Jun 24, 2023
Just what I needed. Replaced stringers and provided much needed support. The stairs are solid.
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Response from UFPI RepresentativeJun 26, 2023
Dear CHARLES, thank you so much for taking the time to leave a five-star review. ProWood really appreciates your business and we're glad that our stringers worked for your stairs. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Jun 8, 2023
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Jun 7, 2023
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Feb 22, 2023
Step Project
Quick, accurate way to build steps.
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Response from UFPI RepresentativeFeb 22, 2023
Dear STEVE, thank you so much for taking the time to leave an excellent review about the Pine Stair Stringer. We really appreciate your business. If there is anything else we can do for you, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Nov 17, 2022
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Mar 1, 2022
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Jan 19, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Dec 30, 2021
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Dec 24, 2021
Dimensionally identical but wet
All four pieces were dimensionally identical. But, they are quite wet and I am concerned about warpage as they dry.
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Dec 23, 2021
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Nov 16, 2021
Nice 2-Step
Good quality, easy to paint
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Oct 16, 2021
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Sep 22, 2021
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Jul 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 9, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 27, 2021
Worked perfect. Quality material....
Worked perfect. Quality material.
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Jun 26, 2021
Just as advertised. Hard to find 2 step stringers....
Just as advertised. Hard to find 2 step stringers.
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Jun 6, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 2, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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