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Customer Reviews for Werner 8 ft. Fiberglass Twin Step Ladder with 375 lb. Load Capacity Type IAA Duty Rating

Internet #203134369

Model #T7408

Store SKU #1001860121

  • 375 lb. load capacity step ladder for convenience and versatility
  • 2 climbers can use the platform ladder at a time
  • Double-riveted, slip-resistant TRACTION-TRED steps for safety

Customer Reviews

  • 4.6
    out of 300 reviews
  • 96% recommend this product
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Showing 1-30 of 300 reviews
20 foot special ladder purchase delivery- return experience
Product delivered broken condition. Could not utilize. Contacted store immediately for pick up. Took approx 3 weeks for logistics to pick up the return. Then did not credit account for return despite in store customer service attempts and phone conversations. Terrible experiience . Negative stars are not available otherwise would select. Worst in my life. Will shop in store but Not using credit card again.
by
    • Recommended
    damaged ladder
    I just got my ladder and it arrived damaged in a few spots
    by
      • Recommended
      Great for trimming tall hedge
      I was a little skeptical about this ladder. I was planning to get either a 12ft or 16ft ladder since my old 12 footer broke. But even with my 12 ft ladder I couldn’t reach a few hedges. So I was like what the heck 4 ft extra would be perfect, and as soon as I seen this ladder on sale right away I had to order it for my next job.on my first job it payed off. I’m very satisfied with the built of the ladder. Twin step is a big plus, I can get down from either side . Ladder is a bit heavy but possible to carry
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        • Recommended
        1 found this review helpful
        It's big and pretty heavy, but that should be expected....
        It's big and pretty heavy, but that should be expected. It was sturdy enough for a 300lb man to use.
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        • Verified Purchase
        2 found this review helpful
        I am RF Transmitter Engineer . I have used Werner ladders for over 45 years in antenna and microw...
        I am RF Transmitter Engineer . I have used Werner ladders for over 45 years in antenna and microwave transmission installation and maintenance work. I found working on muddy ground after rains in Texas, the 12 foot ladders were unstable. I started checking the specifications of different ladders , I found the T7412 met the specs though it was on the heavy side of 67 lbs comparing to the 7412 at 49.5 lbs and 7312 at 50 lbs. The weight worried me at first when I carried it When I used in the field work it was very stable even after heavy rains in the grass, the weight in fact was not a issue , the span of the ladder is wide too and easy to climb on from any side , to need to turn it around in my work. The Heavy gauge aluminum extruded top with thick side plates is also very useful. I used it for a month and very happy with this purchase Also the Home Depot Associate at the Woodlands Store in Texas was helpful . He came all the way to load the ladder on my truck. Thanks Werner for making a safe and well built ladder
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        • Verified Purchase
        • Recommended
        5 found this review helpful
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        • Verified Purchase
        Ladder delivered damaged
        The ladder was delivered damaged and would not open due to bent hinges. Hassle to return but overall satisfied with customer service.
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          just what i expected
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          Products were as described & delivered as scheduled.
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          Ladder was flimsier than expected. It was also damaged. Scratches on the legs and steps. One step was even slightly bent.
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          • Verified Purchase
          Ladder is all I wanted it to be. When picking it up I wasn't allowed to drive my truck up closer to building to load the ladder I had to walk to the truck which was parked at the farthest end of the lot.
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          • Verified Purchase
          Sturdy, but heavy, makes it easy to reach the second story now.
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          • Verified Purchase
          heavy duty latter. Had to return because it was so heavy and I had a hard time setting it up. Made really well. Would buy any Werner product. A++.
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          • Verified Purchase
          no, ladder appeared to be damaged in shipping. I spoke with a home depot employee that told me I still had 63 days to return it. waiting on a trailer to become available to return it.
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          • Verified Purchase
          At 6’4” tall and 350 lbs I needed a very sturdy ladder to reach the top of our 5th wheel rv. Perfect for heavy people and a great product.
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          • Verified Purchase
          Fantastic ladder. So sturdy and reaches 2nd story easily
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            Showing 1-30 of 300 reviews

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