20 foot special ladder purchase delivery- return experience
Product delivered broken condition. Could not utilize. Contacted store immediately for pick up. Took approx 3 weeks for logistics to pick up the return. Then did not credit account for return despite in store customer service attempts and phone conversations. Terrible experiience . Negative stars are not available otherwise would select. Worst in my life. Will shop in store but Not using credit card again.
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Recommended
Jan 23, 2024
damaged ladder
I just got my ladder and it arrived damaged in a few spots
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Recommended
Nov 15, 2020
Great for trimming tall hedge
I was a little skeptical about this ladder. I was planning to get either a 12ft or 16ft ladder since my old 12 footer broke. But even with my 12 ft ladder I couldn’t reach a few hedges. So I was like what the heck 4 ft extra would be perfect, and as soon as I seen this ladder on sale right away I had to order it for my next job.on my first job it payed off. I’m very satisfied with the built of the ladder. Twin step is a big plus, I can get down from either side . Ladder is a bit heavy but possible to carry
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Recommended
1 found this review helpful
Apr 15, 2020
It's big and pretty heavy, but that should be expected....
It's big and pretty heavy, but that should be expected. It was sturdy enough for a 300lb man to use.
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Verified Purchase
2 found this review helpful
Jul 9, 2019
I am RF Transmitter Engineer . I have used Werner ladders for over 45 years in antenna and microw...
I am RF Transmitter Engineer . I have used Werner ladders for over 45 years in antenna and microwave transmission installation and maintenance work.
I found working on muddy ground after rains in Texas, the 12 foot ladders were unstable. I started checking the specifications of different ladders , I found the T7412 met the specs though it was on the heavy side of 67 lbs comparing to the 7412 at 49.5 lbs and 7312 at 50 lbs. The weight worried me at first when I carried it
When I used in the field work it was very stable even after heavy rains in the grass, the weight in fact was not a issue , the span of the ladder is wide too and easy to climb on from any side , to need to turn it around in my work. The Heavy gauge aluminum extruded top with thick side plates is also very useful.
I used it for a month and very happy with this purchase
Also the Home Depot Associate at the Woodlands Store in Texas was helpful . He came all the way to load the ladder on my truck.
Thanks Werner for making a safe and well built ladder
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Verified Purchase
Recommended
5 found this review helpful
Mar 27, 2024
by
Verified Purchase
Mar 16, 2024
Ladder delivered damaged
The ladder was delivered damaged and would not open due to bent hinges. Hassle to return but overall satisfied with customer service.
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Mar 6, 2024
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Verified Purchase
Feb 29, 2024
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Verified Purchase
Feb 28, 2024
just what i expected
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Verified Purchase
Feb 12, 2024
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Verified Purchase
Feb 1, 2024
by
Verified Purchase
Jan 17, 2024
by
Verified Purchase
Jan 10, 2024
Products were as described & delivered as scheduled.
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Verified Purchase
Jan 3, 2024
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Verified Purchase
Dec 28, 2023
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Verified Purchase
Dec 27, 2023
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Verified Purchase
Dec 7, 2023
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Verified Purchase
Dec 6, 2023
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Verified Purchase
Nov 29, 2023
Ladder was flimsier than expected. It was also damaged. Scratches on the legs and steps. One step was even slightly bent.
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Verified Purchase
Nov 29, 2023
Ladder is all I wanted it to be. When picking it up I wasn't allowed to drive my truck up closer to building to load the ladder I had to walk to the truck which was parked at the farthest end of the lot.
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Verified Purchase
Nov 29, 2023
Sturdy, but heavy, makes it easy to reach the second story now.
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Verified Purchase
Nov 16, 2023
heavy duty latter. Had to return because it was so heavy and I had a hard time setting it up. Made really well. Would buy any Werner product. A++.
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Verified Purchase
Nov 15, 2023
no, ladder appeared to be damaged in shipping. I spoke with a home depot employee that told me I still had 63 days to return it. waiting on a trailer to become available to return it.
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Verified Purchase
Nov 1, 2023
At 6’4” tall and 350 lbs I needed a very sturdy ladder to reach the top of our 5th wheel rv. Perfect for heavy people and a great product.
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Verified Purchase
Sep 27, 2023
Fantastic ladder. So sturdy and reaches 2nd story easily