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Customer Reviews for VIGO Gemini 40 in. L x 40 in. W x 73 in. H Frameless Pivot Neo-angle Shower Enclosure in Chrome with 3/8 in. Clear Glass

Internet #202723495

Model #VG6063CHCL42

  • Reversible installation for left or right-side opening
  • Durable and safe tempered glass thicker than industry standard
  • Walk-in shower area with outward opening door for easy entry

Customer Reviews

  • 4.1
    out of 52 reviews
  • 85% recommend this product
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Showing 1-30 of 52 reviews
Looks Great
Word of warning for any pre set frameless glass shower enclosure, Don’t buy them for an old house unless it was entirely gutted and you are sure the walls are plumb. Luckily the company I called to install was able to make it work. Do take the suggestion of having a Pro install this. There are the small leaks around the door jams at the bottom but nothing a bath mat or towel can’t handle. High quality product and I would recommend or buy for another remodel but not on an older house (1971 mine).
by
    • Recommended
    Looks great
    I bought this for our master bathroom and I am so glad I did!
    by
    Response from Product SupportAug 9, 2021
    Hi Ssilvers27, Thank you so much for the 5-star review! We are so excited to hear you are enjoying the superb quality of the VIGO Gemini Frameless Neo-Angle Shower Enclosure. We are thrilled to have you as part of the Vigo family! We look forward to serving you again soon!
      • Recommended
      Very sharp looking enclosure
      Let me start by saying this is a well made enclosure and I could have given it a 4.5 rating. I wouldn’t give it a 5 because there are a couple things that are hokey. Would I buy another one. Yes. Vigo strongly recommends professional installation. Don’t take this advice lightly. If you have not done serious remodeling and have serious tools hire a professional carpenter to install. The walls have to be plumb and the base level or it does not fit. I had to cut out part of the subfloor to get the base level. Not hard unless you don’t have the right tools. The house walls were off plumb and required 1/2” adjustment to get things square. The shower fit perfect when I installed it but it took effort on the front end. Now for the hokey things. Some of the provided screws are to short to catch a stud as recommended. Sounds trivial except the provided screws are stainless steel hex drive. I could not find a source for those. I ended up using square drive so I could not install the provided decorative covers. One door hinge required bending so the doors closed smoothly. It was accomplished easily but required a vise to bend it. The shims required to prevent hinge metal contact with the glass appear to be an after thought. They work, but they fall out during assembly and just don’t seem up to the quality standard of the rest of the product. Since they are critical I would expect a better idea. I also worry that long term the silicone seals will yellow. That I won’t find out for the next ten years. Now, my wife who didn’t like the idea of a glass shower, was absolutely ecstatic when she first saw it. It was well beyond her expectations. Her words not mine.
      by
        • Recommended
        Beautiful Door. Challenge was to align the doors to stop leaks.
        Everyone who sees the shower says "Wow!". Well made product. I would have given the shower 5 stars except for the liners on the glass doors. It has been a challenge to line up the doors perfectly so that there are no leaks. The directions for this area are a bit confusing. I am a little bit concerned that over time the shower doors may start leaking again. Overall rating is 4.5 stars.
        by
          • Recommended
          I bought this shower enclosure, to replace an old, outdated one, for the master bathroom of a hou...
          I bought this shower enclosure, to replace an old, outdated one, for the master bathroom of a house I was selling. For the price, it was a great value. It instantly gave the bath a new, updated look.
          by
          • Verified Purchase
          • Recommended
          Looks expensive but it's not
          I wanted a high-end master bath on a budget. Sure, I could have spent more money, but i would have gotten the same look. I especially like the Neo-angle because it mirrors the existing angled wall on the other side of the room; a dated feature I was not in love with. By using the Neo-angle shower unit, I was able to turn a dated feature (angle wall) into a desirable design feature! That also saved me a ton of money by not having to remove the angled wall. It saved space allowing the spacious 48 inch shower I needed, while allowing me to put a free-standing tub there as well. I'm also enclosing a before picture. I'm sure you'll agree that this small master bath pulls a big punch in design features and functionality; something good for resale.
          by
          Response from Customer Service ManagerOct 4, 2018
          Hi Dhanti, Thank you for choosing VIGO and sharing your pictures. Your master bath looks absolutely beautiful and we hope that you enjoy it for years to come. Best regards, Dawn
            • Recommended
            Perfect for a big guy.
            Roomy well constructed shower. Installer said easy install.
            by
              • Recommended
              beautiful product
              We absolutely love this product.. It arrived in the expected time. Installing was not to difficult. We had only some minor door adjustments, and with the support staff we were able to figure it out. We have had it installed a couple of months and absolutely love it.. It is beautiful and classy. We highly recommend it.
              by
              • Verified Purchase
              • Recommended
              Buyers beware: Poor customer support
              The product was delivered without screws and plugs. After emailing the customer support got a runaround but not the needed hardware. Cannot comment on quality or any other aspect of this product since unable to install it without the needed hardware.
              by
              Response from VIGO Customer Support TeamDec 7, 2023
              Hello Rouben,

              We sincerely apologize for the inconvenience caused by the missing screws and plugs in our VIGO Gemini Frameless Pivot Neo-angle Shower Enclosure, and we appreciate your patience throughout this process. We understand the frustration you must be feeling, and we want to assure you that we are actively working to resolve this issue for you.

              We have received your recent communication, and our team is dedicated to ensuring that the necessary replacement parts are sent to you as soon as possible. Please be assured that we take your concern seriously, and we are committed to making things right for you.


              Regards,
              VIGO Product Support VIGOMarketing
                Terrible customer service
                The product arrived with missing screws. After two weeks of emailing back and forth still got no screws. Does it take an act of god to send a bag screws?
                by
                Response from VIGO Customer Support TeamDec 7, 2023
                Hello Rouben,

                We sincerely apologize for the inconvenience caused by the missing screws in your VIGO Gemini Frameless Pivot Neo-angle Shower Enclosure, and we appreciate your patience throughout this process. We understand the frustration you must be feeling, and we want to assure you that we are actively working to resolve this issue for you.

                We have received your recent communication, and our team is dedicated to ensuring that the necessary screws are sent to you as soon as possible. Please be assured that we take your concern seriously, and we are committed to making things right for you.


                Regards,
                VIGO Product Support VIGOMarketing
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  looks great
                  took me a while to get it fully istalled ,but once i did wow happy wife !!!
                  by
                    • Recommended
                    by
                      looks fantastic easy to install great service from Home Depot...
                      looks fantastic easy to install great service from Home Depot
                      by
                      Response from VIGO Customer Support TeamSep 28, 2021
                      Thank you. We appreciate your five-star, VIGO shower door review and are glad to hear you are enjoying your new VIGO Gemini Neo Angle Frameless Shower Enclosure. We strive to create the highest quality, design, and customer experience for our customers. We could not be happier to hear you are welcoming VIGO into your home. VIGOMarketing
                        changed the whole look of our bathroom...
                        changed the whole look of our bathroom
                        by
                        Response from VIGO Customer Support TeamJul 13, 2021
                        Thank you for your 5-star review and for your kind words on your VIGO Gemini Frameless Corner shower enclosure. We are pleased that you had such a great experience and that you were able to share a VIGO shower review.
                        We strive to provide the highest quality, design, and customer experience; we are confident you will continue to love your product for years to come. VIGOMarketing
                        • Verified Purchase
                        Great product
                        Look amazing. Takes lots or tweaking as it is installed
                        by
                        Response from Product SupportApr 7, 2021
                        Thank you Arichiq! We appreciate you taking the time to share your experience with us and your four-star review on your new VIGO Gemini shower enclosure. We take pride in providing our customers with quality assistance and we are happy to hear that we met your expectations. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
                          • Recommended
                          It was great to install. Very heavy and awkward to...
                          It was great to install. Very heavy and awkward to handle the glass but I did anticipate this and had help. Looks great. Take your time installing! Can't emphasize this enough.
                          by
                          Response from VIGO Customer Support TeamDec 24, 2020
                          Thank you Robert for your five star review and awesome recommendation. We are happy that you are happy with the end product. We are confident that you will continue to enjoy your VIGO Gemini Shower enclosure for many years to come. Stay well and happy holidays! VIGOMarketing
                          • Verified Purchase
                          Rating provided by a verified purchaser...
                          Rating provided by a verified purchaser
                          by
                          Response from VIGO Customer Support TeamDec 7, 2020
                          We are so very happy to hear you are enjoying your new VIGO Gemini Frameless Neo Angle Shower Enclosure. We know that you will enjoy it for many years to come! Thank you for your five star review. At VIGO we strive to provide customers with THE IDEAL EVERYDAY.

                          Happy Holidays from Team VIGO VIGOMarketing
                          • Verified Purchase
                          I was impressed with the quality and sturdiness of the enclosure. It was well packaged and undam...
                          I was impressed with the quality and sturdiness of the enclosure. It was well packaged and undamaged by shipment. My reason for not giving it a perfect 5 rating was due to a missing set screw for one of the support bracing connections. I also believe that the assembly of the unit would be greatly simplified by the manufacturer's pre-drilling of the holes in the base for the rails holding the bottoms of the glass panels. The little plastic anchors for the screws are hokey and create leakage possibilities. Having molded screw recepticals on the base itself would insure water tightness. That alone would save a lot of assembly time. Otherwise, I was pleased with its appearance and ease of assembly.
                          by
                          • Verified Purchase
                          • Recommended
                          It was not easy to assemble, but it looks and...
                          It was not easy to assemble, but it looks and works great!
                          by
                          • Verified Purchase
                          Did not leave store with product.....looked like it had been...
                          Did not leave store with product.....looked like it had been ran over with a truck. I can’t believe store management would allow something in this condition be presented to a customer....
                          by
                          Response from VIGO Customer Support TeamJul 12, 2019
                          We are very sorry that this was your experience unfortunately shipping damage is beyond our control. If there is anything that Vigo can do to further assist you please feel free to contact our team at 866-591-7792 option two. Our team is available Monday through Friday between the hours of 8 AM and 5:30 PM Eastern standard time and will be happy to assist you. VIGOMarketing
                          • Verified Purchase
                          Beautiful Shower, wonky instructions
                          definitely a 2 person job. The instructions could be better. For example: tell us the size of the drill bits needed, list dimensions of parts rather than just have pictures, be more descriptive in general. Other than wonky instructions this shower can't be beat for the price. I have had several people comment that they paid much more for much less custom glass.
                          by
                            • Recommended
                            Installed by a professional plumber. It was "okay" for about a year and then the seals started to...
                            Installed by a professional plumber. It was "okay" for about a year and then the seals started to fail, the doors came out of alignment and the braces slipped. The leaking got worse, escaped the towels I had around the base for each shower and ruined the baseboard. Please note that the seals are only guaranteed for a year and I have spent the last 2 years mopping up and trying to find new seals for it. It is a beautiful shower stall but it does not hold water in :-/. My recommendation: An over the head shower nozzle, not out of the wall kind to avoid water going directly on the sides of the stall to possibly minimizing leaking. Caulk the heck out of the sides adjoining the wall and where it meets the pan. And somehow find a source for replacement seals. I have yet to do so. The 3rd plumber consulted suggested I scrap the whole thing and put in a curved rod with a curtain. Not what I had hoped for. My advice: Don't buy this product.
                            by
                            Response from VIGO Customer Support TeamFeb 15, 2019
                            Hi KMarks,
                            We are sorry to see this review as we pride ourselves on providing excellent products. We have seal strips available and a product support team that will be more than happy to assist you. Please contact our support team at 866-591-7792, option 2. Our team is available Monday - Friday between 8am and 5:30pm EST and are always happy to assist. VIGOMarketing
                              1 found this review helpful
                              Top notch quality and installation was a breeze. ...
                              Top notch quality and installation was a breeze.
                              by
                              • Verified Purchase
                              I just want to start and say if you don't work out on almost a daily basis, this is NOT a project...
                              I just want to start and say if you don't work out on almost a daily basis, this is NOT a project you want to do. This is substantial. The glass is very heavy and sturdy. When install it looks great and does its job of keeping water in quite well. I have seen some reviews where there are complaints about water leaking out of the door, and it will leak there if you spray water on them but the instruction clearly state to not do this. I have used it for about two weeks now and love everything about it. I would have given it five stars, but the picture does not show the magnetic door seal or the edge seals. This is not a big deal but why not actually put an accurate picture of your product on the page. Overall glad I have it and would buy again.
                              by
                              • DIY
                              • Verified Purchase
                              • Recommended
                              Beautiful
                              Redid out master bath and shower corner unit is major focal point. Base and glass enclosure complicated but we'll engineered. Contractor installed which took pressure off SKY project. Love the way the glass is clear with no streaks regardless of steam after showering. No squeegee or wiping down needed. Wondering how long that will last. Some leaking but hope contractor will identify source of issue. Making certain door closure is tight. Many compliments.
                              by
                                • Recommended
                                This shower looks great and was not super hard to install; however, it leaks like a sieve in the ...
                                This shower looks great and was not super hard to install; however, it leaks like a sieve in the area between the door and right side panel. We are recaulking but not sure that adding more caulk will remedy the problem.
                                by
                                Response from VIGO Customer Support TeamJun 4, 2018
                                We are sorry to hear that you are having an issue and would love the opportunity to troubleshoot with you. Please contact our product support team at 866-591-7792 or via email at support@vigoindustries.com. VIGOMarketing
                                  I Love it! It’s gorgeous. Just what I expected from...
                                  I Love it! It’s gorgeous. Just what I expected from the pictures. I just wish the published materials were more specific in size of side walls. It worked for me since I had plenty of room in my newly built bathroom.
                                  by
                                  • Verified Purchase
                                  Impressive build quality
                                  I purchased this unit in July, 2017, but due to nature of remodel, was not able to complete installation until 03-14-18. Very impressive installation.
                                  by
                                    • Recommended
                                    Showing 1-30 of 52 reviews

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