The tub came undamaged, but it was not assembled plumb....
The tub came undamaged, but it was not assembled plumb. It is made of rather cheap materials. A friend bought They’re more expensive model which seems to be made out of more substantial materials.
by
Response from Universal Tubs SpecialistMar 16, 2023
Hi, Ruth! Thank you for reaching out to us! Regarding the Model #HD3054LWH. We appreciate your feedback on the product. The unit is designed with Glossy White marine grade Acrylic with fiberglass reinforcement and a freestanding steel support frame. Therefore, Comfort is at the forefront in our user focused design. Giving enjoyment with the various features offered without sacrificing ease of use and simple installation. Our tubs are the culmination of over a decade of research to provide our users with the highest levels of both safety and innovation. If you have any questions or concerns, please feel free to contact us directly to the number 305-330-1146 option-3 Technical support. Monday through Friday Eastern Standard Time (EST).
Verified Purchase
Sep 27, 2018
tub looks great works great , best value in walk in tubs. not a lot of whistles and bells ...
tub looks great works great , best value in walk in tubs. not a lot of whistles and bells .
but does what it needs to do. I wish it had a little more room to close the door once you are inside the tub
tight space to move the door past yourself to close the door. It was missing a small cover at the front of
the tub GOT NO HELP FROM VENDOR FOR A PANELL. I made something that will work looks ok but it would have looked better if it matched . But yes I would buy it again even knowing what I know now. you can t beat it for the price
by
Response from Universal Tubs SpecialistDec 18, 2018
Dear Customer,
Thank you very much for your positive feedback regarding our HD Series 54 in. Right Drain Quick Fill Walk-In Whirlpool Bath Tub with Powered Fast Drain in Biscuit. We are happy to know that you are pleased with this tub.
We strive on producing the best quality of products for our customers. If you find it necessary, and need any parts, please contact our Tech Support Department in order to support you with any technical question. You can call us at 866-588-8008 or email info@universaltubs.com. We are available 8:30am – 6:00pm EST Monday thru Friday.
We appreciate your business and look forward to hearing from you soon.
Sincerely,
Universal Tubs Team info@universaltubs.com
Verified Purchase
Recommended
Feb 28, 2017
Multiple problems out of the box...
Multiple problems out of the box
by
Response from Universal Tubs SpecialistFeb 5, 2018
Hello DS, We are very sorry to hear that you are not happy with our 4.5ft Walk-In Whirlpool Bathtub. We would love to speak to you to hear what exactly happened and what we can do to correct these problems. please reach out to our Customer Care team. Our phone number is 866-588-8008. We are opened 8:30am – 6:00pm EST Monday thru Friday or email info@universaltubs.com.
We appreciate your business and look forward to hearing from you soon.
Thank You, Universal Tubs Team
Verified Purchase
Dec 3, 2016
Service was super! I was call before shipping and questioned about application and we changed to ...
Service was super! I was call before shipping and questioned about application and we changed to a tub that had larger seat for my customer. thanks for the call
by
Verified Purchase
Recommended
Jun 9, 2015
whirlpool tub
Just what I was looking for. Great for a relaxing bath.