Thank you for your review. DreamLine is sorry that your Unidoor Plus shower door arrived with a broken part. Replacement parts that can be shipped by a ground shipping carrier usually ship out of our warehouse withing 24-48 hour of your calling in. Glass panels have to ship by motor freight carrier and that can be a considerably longer shipping time depending on what part of the country the panel is traveling to. We are sorry that you experienced a delay in shipping. Thank you for choosing DreamLine and for your review.