Hello Mac,
I'm really sorry to hear this! If you reached out to us directly at Trex Furniture, please feel free to follow up with us at support@trexoutdoorfurniture.com or 877-907-8739. If you've been working with The Home Depot, please make sure to reach back out to them for an update on your replacement order.
Again, I really apologize for the hassle and inconvenience,
Bryce