Hello - We're sorry to hear that you're experiencing difficulties with your PowerShot. Please take a look at this video on clearing jams from the stapler (https://bit.ly/3aKgpRz), as well as the video on loading (http://bit.ly/5700-load) to double-check that you're doing those things correctly. Also make sure you're using Arrow T50 staples that 1/4", 5/16", 3/8", 1/2" or 9/16" in length. If the staple is too long to penetrate the material/wood, it also may cause jams. To make sure you're using the correct length, refer to this staple video: https://bit.ly/3A5OV5O. If you continue to have problems with your stapler and believe it may be defective, we an offer a replacement under the warranty. Please contact us at customercare@arrowfastener.com or 800-776-2228. -Your Arrow Fastener Team