Directions were very poor, hardware was missing, usually you get spare parts, not in this case. L...
Directions were very poor, hardware was missing, usually you get spare parts, not in this case. Luckily I had screws and some extra bolts and cam locks from other projects. Came with pieces that in no way fit where they were supposed to.
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Response from SouthShoreCustomerServiceFeb 8, 2020
Thank you very much for taking the time to leave a review. We are deeply sorry to hear about the inconvenience you encountered while assembling your new South Shore loft bed. I simply want you to know that our products come with a 5-years warranty. So, you can call our customer service team at 1-800-290-0465 if you are missing some parts or received some damaged parts, it would be our pleasure to ship you the parts you need. :) Have a great day!
I love this bed! The storage is amazing and I love the little cubby area!
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Verified Purchase
Nov 7, 2017
Love the bed it is very pretty and not to big! Love that the drawers and shelfs are connected to ...
Love the bed it is very pretty and not to big! Love that the drawers and shelfs are connected to it , it saves so much room in my daughters small bed room! My daughter loves the area underneath ans has several toys under there! Only gave it 4 stars because some of the pieces of wood did get chipped and had some spots in them . Thankfully most of the pieces could be hidden. Putting it together is also very tideous! It took me 2 days to get it together completely but i am female and had no one helping so im sure that made it take longer! But ultimately my daughter loves it and so do i !
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Verified Purchase
Recommended
1 found this review helpful
Apr 10, 2015
Great bed!
I read all the reviews and was unsure if I made the right purchase. Well it turns out I did. The quality is good, the finished bed seems pretty sturdy and it looks fantastic. With all that said here are 2 comments on the reviews. One....there were some damaged pieces but we were able to make it work. Shipping is a nightmare on something like this and you can tell the vendor packs it good so its not their fault. Two.....it is 3 boxes. Each box takes about and hour and fifteen minutes to put together. I suggest doing it with 2 people. All in all its a great buy. I am glad I purchased it.
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Recommended
3 found this review helpful
Aug 5, 2020
Great buy!
Great solid bed! My daughter loves it. Wasn't too hard to put together
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Verified Purchase
Recommended
Customer review from homedepot.ca
May 9, 2020
This took my handy husband and I two afternoons (after work) to completely assemble. IT IS HEAVY!...
This took my handy husband and I two afternoons (after work) to completely assemble. IT IS HEAVY! But I like that it supports 250 pounds. Most loft beds don't. My daughter weighs about 35 pounds and I'm about 235 but I've gotten in it twice so far with her. I try to be still since I'm not sure how well it will support our combined weight. That said, my husband is light but neither of us feels comfortable using the ladder so both of us use a step stool to get into the bed.
My 4 year old loves this bed. She especially loves the hidey hole underneath it. And I LOVE the included storage!! Her room has never been so tidy.
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Response from SouthShoreCustomerServiceMay 10, 2020
Thank you so much for this great review. We are glad to hear that you like our furniture! As for the weight limit it is 250 lbs with the mattress and it really have it be respected to provide the bed from breaking.
My daughter (5) loves her new bed. It was a bit fiddly to put together, but was sturdier than I had thought - especially after reading some of the reviews. A great solution for small rooms.
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Response from SouthShoreCustomerServiceFeb 16, 2020
Hello Cheryl, thank you very much for taking the time to leave a review, it's truly appreciated! Have a great day! :)
Verified Purchase
Recommended
Customer review from homedepot.ca
Jan 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceJan 4, 2020
Hi, Looks like your experience with our product wasn't exactly as you expected as per the rating you gave. However, without any details, we won't be able to have a chance to assist you with your issue or to improve as a company. I simply wanted to let you know that our products are coming with a 5-year warranty. If you would like to obtain free replacement parts or assistance to take care of this, please feel free to reach us 7-days a week at 1-800-290-0465 or service@southshorefurniture.com. Thank you for choosing South Shore!
Verified Purchase
Sep 13, 2019
Great bed
My granddaughter loves her bed. I would recommend it.
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Verified Purchase
Recommended
Customer review from homedepot.ca
Jun 5, 2019
Bed is great, Dresser Drawers Break
I bought this about this about 6 months ago. Was very happy with the bed, took a while to build but end result met all our needs in a small room. Within the last two weeks two of the dresser drawers have broken and are unrepairable. Reading more recent reviews on sites it appears this is a common issue. Very disappointed. Now we need a second dresser which was the benefit of getting this vs a single bed.
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Response from South Shore TeamJun 7, 2019
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to 1-800-290-0465 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Customer review from homedepot.ca
Sep 27, 2018
Well made , great for space saver.
Well made , great for space saver.
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Recommended
Sep 12, 2018
This bed has worked out great for our daughter...gave it 5 stars as a finished product...would gi...
This bed has worked out great for our daughter...gave it 5 stars as a finished product...would give it 3.5 as an assembly project. Took 2 of us 4 hours to assemble...instructions were fair, not sufficient overall. Construction goes together with pins and pegs and some screws, essentially. Finished product is sound, the unit is solid and heavy. The only 2 concerns we have is that the pop-out shelf in the bed area goes on with the same pins and pegs as many other parts...we don't feel it's as sturdy as it should be. We gave our daughter strict instructions to NOT lean on it and/or ever hang on it from below...it would rip right off. Other concern is one of the last parts to assemble when we were supposed to 'wedge' two vertical wood bars up under the mattress particle board support area...the bars are too short to wedge. We hung on to them in case we notice any sagging, we'll figure out a way to screw them in as supports. Make sure you build it where it's going--you'll need a handful of strong folks to move it if you ever need to. It's a very functional piece and our daughter has enjoyed it thus far!
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Verified Purchase
Recommended
2 found this review helpful
Aug 25, 2018
Took 2 1/2 hours to put together and we love...
Took 2 1/2 hours to put together and we love it!
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Verified Purchase
Aug 12, 2018
Easy to follow instructions and very sturdy!...
Easy to follow instructions and very sturdy!
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Verified Purchase
Mar 20, 2018
4 hours start to finish. Two people
Easy and simple ...
4 hours start to finish. Two people
Easy and simple
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Verified Purchase
Mar 6, 2018
The bed is super cute, put together, but a pain...
The bed is super cute, put together, but a pain tonronso. One piece came broken, but it's a little inconspicuous (the board under the mattress made of particle board). When climbing up the ladder and onto the bed, my child, frequently scrapes her leg on the rough edge of the bed.
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Verified Purchase
1 found this review helpful
Feb 13, 2018
Needed to go buy all new screws to assemble the...
Needed to go buy all new screws to assemble the bed
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Verified Purchase
1 found this review helpful
Feb 6, 2018
Great loft bed, but it is missing a part and...
Great loft bed, but it is missing a part and need to contact them.
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Verified Purchase
Dec 20, 2017
My daughter loves this bed and I love it too. It was delivered before the estimated time and was ...
My daughter loves this bed and I love it too. It was delivered before the estimated time and was pretty simple to assemble. It took 3 people a little less than a day to assemble it and there were no missing or damaged pieces. We love this bed!
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Verified Purchase
Recommended
Dec 18, 2017
We have been really happy with this bed (and our...
We have been really happy with this bed (and our 7 y.o. loves it), but we had some issues with assembly, hence one star off.
Assembly issues: First, a couple caveats: the boxes are very heavy (we live on the third floor, I ended up opening the boxes at the bottom of the stairs and bringing the contents up piecemeal), and while most of the assembly can be done solo, there are some parts you definitely need two people on. That said, most of the assembly was straight forward and went pretty quickly. The instructions were largely easy to follow, though it was occasionally unclear which screw they were talking about. But there were a couple places where it suddenly became very difficult: a few places where you're supposed to use wood screws to connect things, I ended up having to pre-drill holes with a power drill because I could not turn the screws in without stripping the heads. Worse, a couple of the drawer pieces were machined wrong, so I had to contact customer service to get new ones sent, because the drawer bottoms wouldn't line up. Customer service was very helpful and efficient, however.
Since finishing it, we've been very happy. The kid loves it, and it's really eased a lot of storage woes we've had (cramped urban apartment). Most of the build quality seems good. My only real gripe is that the plastic ladder rungs are a little uncomfortable on bare feet.
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Verified Purchase
Dec 12, 2017
Decent product, some of the corners and finishes were damaged.
Decent product, some of the corners and finishes were damaged.
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Verified Purchase
Recommended
Dec 8, 2017
damage , very poor quality ,
damage , very poor quality ,
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Dec 7, 2017
Nice one ...
Nice one
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Verified Purchase
Nov 7, 2017
It took 2 days to put together and came in a million pieces. But the quality is amazing, and it l...
It took 2 days to put together and came in a million pieces. But the quality is amazing, and it looks great.
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Verified Purchase
Recommended
Oct 14, 2017
This is by-far, the worst piece of furniture in our house, by a mile. The drawers fall apart very...
This is by-far, the worst piece of furniture in our house, by a mile. The drawers fall apart very easily. With kids, they tend to shove clothes and this explodes the drawer to an inch of its life. The particle board is ridiculously poor quality. I've had to reinforce with multiple brackets just to try and keep it together. It doesn't feel that sturdy. The "ladder" climbing up is hard on the feet for older kids (7 or 8). The cam bolts are a joke (small and barely hold it together). If it wasn't a giant monstrosity to move or replace -- AND COST $450 each -- I'd dump them and get real furniture. We have dollhouses made with better design sense.
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Response from South Shore TeamOct 18, 2017
Hi, We are not at all pleased to hear about the experience you had, sorry about that. We would be glad to give you the support you deserve, as part of the 5-year warranty that comes with your purchase. When you have a chance, could you please contact us at 1-800-290-0465 or service@southshorefurniture.com. Thank you, South Shore Team
1 found this review helpful
Sep 20, 2017
Pretty simple to assemble. Feels sturdy. My 3 year old loves it.
Pretty simple to assemble. Feels sturdy. My 3 year old loves it.
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Verified Purchase
Recommended
Sep 19, 2017
Love the product!! Quite a few pieces were damaged, but customer service was terrific and sent th...
Love the product!! Quite a few pieces were damaged, but customer service was terrific and sent them right out to me. Tons of storage and nicely made. My son and I built it ourselves. Easy to put together. I bought 2 beds along with the dressers. Great product for the price!!
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Verified Purchase
Recommended
Aug 15, 2017
I was miss lead. I thought I was getting the...
I was miss lead. I thought I was getting the extra dresser/ desk but apparently you have to pay extra for it. Looking at the picture you think your getting it right, but your not.
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Verified Purchase
Dec 9, 2016
Twin Loft Bed
The bed is very well built. It took a whole day to assemble but we are pleased with the quality and our granddaughter loves it! We would definitely recommend this as an affordable bed.