Customer Reviews for Home Decorators Collection Sonoma 22 in. W x 30 in. H Rectangular Framed Wall Mount Bathroom Vanity Mirror in Dark Charcoal

I'm sorry to hear about the issues you've encountered with your deliveries and the condition of the items. That sounds frustrating and not at all what we aim for. Please reaching out to our customer service line at 1 (866) 839 2888 for further assistance.

We apologize for the inconvenience and frustration you experienced with the sink coming unattached after such a short period. It's disheartening to hear that the proposed solution from the manufacturer didn't meet your expectations. Your feedback is important to us, and we're sorry that the product did not meet your needs. We appreciate you sharing your experience. Please try contacting our customer service team again at 1 (866) 839-2888 to find a resolution to this issue with the manufacturer.

It sounds like you've been through a lot with these vanities with the paint chipping on both. Call our costumer service line at 1 (866) 839 2888 for further assistance with this problem.

Thank you for your feedback! We're glad to hear that you found the hanging hardware convenient and that the mirror arrived undamaged. We'll take note of your feedback regarding the surface and strive to improve. Enjoy your new mirror!

We sincerely apologize for any inconvenience caused by the imperfections in the product you recently purchased from us. It has come to our attention that there were scratches in the paint and defects on the top, and we deeply regret that your experience did not meet the high standards we strive to uphold.

Please contact us via our website at www.ovedecors.com and create a parts order to get in contact with us. We look forward to hearing from you!

We apologies with the inconvenience you've faced please contact our costumer service department at 1 (866) 839-2888 they will further assist you.

We regret to learn about the peeling issues you've experienced with the vanity. Your satisfaction is important, and we apologize for any inconvenience. If you haven't already, please reach out to our customer service team 1 (866) 839 2888 so that we can better understand the situation and work towards a resolution. We appreciate your feedback and want to ensure you have a positive experience with our products.

We sincerely regret the inconvenience you've encountered with your Sonoma vanity that was shipped to you, and unfortunately, it passed our quality check. We want to assure you that while we handle the shipping and sale of a substantial number of these vanities, the vast majority of them meet our stringent quality standards. However, we do acknowledge that, on rare occasions, human errors beyond our control can result in a product slipping through with lower quality than expected. We deeply apologize for any inconvenience this may have caused and are committed to addressing this issue promptly to ensure it doesn't happen again in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you've experienced with our vanity. We strive to provide high-quality products that meet or exceed our customers' expectations, and it is disheartening to learn that your experience fell short of that.

Thank you for your feedback, we are sorry you are having issues with your Sonoma vanity. We take any quality issues very seriously and your item is under warranty for any manufacture defects. You can contact our Customer Service department for resolution from Monday to Friday, 8h00 to 17h00 EST either via email at customerservice@ovedecors.com or by calling 1-866-839-2888. We look forward to hearing from you so we can make this right.

We appreciate your feedback and are genuinely sorry to hear about your experience with the double sink vanity purchased from Home Depot for your beautiful bathroom addition. We understand the frustration you must be feeling, and we want to address your concerns.

It is indeed important to emphasize the need for proper ventilation in any bathroom, as high humidity levels can affect various materials over time, including those used in vanity cabinets. While we cannot directly control the installation and maintenance of the product, we would like to offer some insights to help prevent similar issues in the future.

The material used in the vanity cabinet is typically engineered wood or MDF (Medium-Density Fiberboard), which is chosen for its affordability and durability in a controlled environment and Rubberwood, which is a type of hardwood known for its durability and resistance to wear. However, in high humidity environments, it can be vulnerable to moisture-related damage. Proper ventilation, using exhaust fans or open windows, can go a long way in preserving the longevity of bathroom fixtures.

Regarding the warranty, we understand your disappointment with the one-year policy based on the date of purchase. We strive to provide a reasonable timeframe for customers to discover and address any issues with their purchase. However, we appreciate your feedback and would like to see if we could help in any way. Please call us at 1.866.839.2888

Thank you for taking the time to share your experience

We appreciate you taking the time to share your concerns about the vanities you recently purchased and had installed. Your feedback is essential to us, and we apologize for the issues you've encountered with our products. We are committed to delivering high-quality items to our customers, and we are concerned that your experience does not align with our standards.

It's indeed disheartening to hear about the cracking paint and wood warping on the vanities you've installed, especially after such a short period of use. We understand that this situation can be frustrating and inconvenient, and we would like to resolve it to your satisfaction.

While this is not the level of quality we aim to provide, we believe that your experience may be related to a specific defect in the products you received. We take these concerns very seriously and would like to work with you to address the issues promptly.

To initiate the resolution process, please contact our dedicated customer support team at 1.866.839.2888. Our representatives are prepared to assist you, gather more information about your situation, and collaborate with you to find a solution that meets your expectations.

We sincerely apologize for the inconvenience caused by the basin dropping from the countertop. Typically, our basins are attached using high-adhesive silicone. To resolve this issue, we recommend that you contact us at your earliest convenience by calling our customer service at 1.866.839.2888. Our team will work with you to find a suitable solution and determine the cause of the incident.

We sincerely apologize for the issues you have encountered with our product, and we appreciate your feedback. We understand how frustrating it can be when a product does not meet your expectations. We are committed to ensuring that our customers are satisfied with their purchase and will do our best to assist you in resolving these problems.

Please contact us directly at 1.866.839.2888, and we will work with you to address these issues as quickly and effectively as possible. Our customer support team is available to assist you with any concerns you have related to the product. We take your feedback seriously and are committed to improving our products and services.

We sincerely apologize for the inconvenience caused by the basin dropping from the countertop. To resolve this issue, we recommend that you contact us at your earliest convenience by calling our customer service at 1.866.839.2888. Our team will work with you to find a suitable solution and determine the cause of the incident. Thank you for bringing this matter to our attention,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and hope you enjoy your purchase for many years to come.

Thank you for taking the time to share your feedback. We’re sorry to hear that you had a negative experience. If you have any further questions or concerns, please do not hesitate to contact our customer service team at 1.866.839.2888 for further assistance.

We deeply empathize with your current predicament and are eager to assist you further. In light of the images presented, which seem to indicate a concern related to water infiltration, we kindly request your cooperation in reaching out to our dedicated team at 1.866.839.2888. By doing so, we will be equipped to conduct a comprehensive assessment of the damages and gather the necessary information to provide you with the most informed and effective solutions. Your prompt response will greatly facilitate our efforts to address this matter intelligently and promptly.

Thank you for your feedback, we are sorry you are having issues with your Sonoma vanity. We take any quality issues very seriously and your item is under warranty for any manufacture defects. You can contact our Customer Service department for resolution from Monday to Friday, 8h00 to 17h00 EST either via email at customerservice@ovedecors.com or by calling 1-866-839-2888. We look forward to hearing from you so we can make this right.