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Customer Reviews for SnapStone Niobrara 12 in. x 12 in. Porcelain Floor Tile (5 sq. ft. / case)

Internet #205107614

Model #11-021-02-01

  • Fast & easy real porcelain tile installation
  • Snaps together for perfect grout lines
  • Install over existing hard surfaces

Customer Reviews

  • 4
    out of 80 reviews
  • 77% recommend this product
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Showing 1-30 of 80 reviews
It looks great! I gave it 4 stars because it took time & frustration for the learning curve to pu...
It looks great! I gave it 4 stars because it took time & frustration for the learning curve to putting it in. I have 18x18 inch tiles which were very heavy, but once I figured out what I needed to do it went fast. I am 65 female & did it all by myself. I started with a smaller new entryway & will be doing l a larger entry & laundry room next. I have a 4.5 inch circular saw that I cut the tiles with & it was great for cutting the tiles. Measure carefully before cutting! Watch the tutorial videos before you start, it helped a lot. If you don't count time I lost due to my frustration the 6x8 room took about 4 - 5 hours to install & 1 hour to grout & wash. I'm very happy with the results!!
by
Response from SnapStoneSupportAug 12, 2019
Thank you for your review. Please call us at 877-263-5861 if you have any questions. Thank you.
  • Verified Purchase
  • Recommended
2 found this review helpful
I love how much easier than tile it was to put down. And it spaces perfect.
I love how much easier than tile it was to put down. And it spaces perfect.
by
Response from SnapStoneSupportMar 25, 2019
Thank you for your email. Please let us know if we can answer any questions for you at 877-263-5861.
  • Verified Purchase
  • Recommended
1 found this review helpful
Tile was very easy to layout. Alignment can be adjusted easily if you start to go off line. I lik...
Tile was very easy to layout. Alignment can be adjusted easily if you start to go off line. I liked the fact that no mortar is needed like regular tile. The flexible grout was difficult to work with(can only grout very small area-grout begins to dry quickly). Manufacturers site was very helpful in preparing for the project.The tile is top quality.So far I am very satisfied.
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Response from SnapStoneSupportJan 25, 2019
Thank you for your review. Please call us at 877-263-5861 if you have any questions. Thank you.
  • DIY
  • Verified Purchase
  • Recommended
This flooring is so beautiful and durable. We have it in 2 of our bathrooms and love it so much w...
This flooring is so beautiful and durable. We have it in 2 of our bathrooms and love it so much we put it on our enclosed porch floor. It's so easy to wipe up and keep clean plus it's waterproof. No worries of it getting scratched or spotted with weather tracking. I would definately recommend this flooring!!
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Response from SnapStoneSupportJul 26, 2018
Thank you for your review. Please give us a call at 877-263-5861 if you have any questions.
  • Verified Purchase
  • Recommended
1 found this review helpful
Easy to install but disappointed that several tiles were damaged. I used them as cut off pieces....
Easy to install but disappointed that several tiles were damaged. I used them as cut off pieces. Follow the directions and clean up every five or six tiles! Ours turned out great!
by
Response from SnapStoneSupportMay 24, 2018
We're sorry to hear your order was damaged. We're glad to hear that you were able to use those pieces as cut tiles. We're delighted to hear you are satisfied with your results. Please give us a call at 877-263-5861 if you have any questions. Thank you.
  • Verified Purchase
  • Recommended
1 found this review helpful
Easy to install and making cuts is easy. instantly changes the look of the room! Great for the pr...
Easy to install and making cuts is easy. instantly changes the look of the room! Great for the professional or beginner, just take your time!
by
Response from SnapStoneSupportSep 27, 2017
Thank you for your review. Please give us a call at 877-263-5861 if you should have any questions. Thank you.
  • Verified Purchase
  • Recommended
3 found this review helpful
The installation process is amazingly easy. The only problem I had is I feel like the product is...
The installation process is amazingly easy. The only problem I had is I feel like the product is a bit fragile. With traditional tile, you would mortar to the base board but in this case, you are floating. I dropped my measuring tape twice from standing height and cracked two tiles, thus having to unsnap the tiles to get back at them. I worry about what happens when I'm done and drop something after everything is grouted. There will be no way to cut that piece out and secure it to other tiles. It will be only secured by grout. You won't be able to access the tabs. Seems like a heavy price to pay for tile that really only saves you in labor. Pricing it out, traditional methods are still cheaper by about $1.50-$2.00 a foot, but this installation is WAY quicker. I just hope I don't regret this down the road. I'd recommend it but with this reservation.
by
Response from SnapStoneSupportApr 10, 2017
Thank you for your review. SnapStone uses real, porcelain tile in it's floating system. All tile, whether traditionally installed or installed in the floating system, can break if objects are dropped on its surface. There is a repair and replacement process for broken tiles. The instructions and video of the repair/replacement process is located on our website. Or, please give us a call at 877-263-5861. Thank you, again.
  • Verified Purchase
  • Recommended
11 found this review helpful
The tile color looks like a beautiful grey on the web site, but when it arrived and we saw it in ...
The tile color looks like a beautiful grey on the web site, but when it arrived and we saw it in person, it's completely tan. There is nothing grey about this tile. I don't know if we got a bad lot, but it was marked "Oyster Grey" on the boxes, so it must have been the right tile, just not the right color at all. And it's not just a slight difference that looking at colors on a computer screen might create. It's definitely tan and not grey. We had to send it back and start our search all over again.
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Response from SnapStoneSupportSep 26, 2017
We're sorry to hear that the color wasn't what you expected. We recommend ordering an actual sample before purchasing or installing. Please visit our website to order samples and give us a call at 877-263-5861 with any questions. Thank you.
  • Verified Purchase
7 found this review helpful
Easy DIYer product. Goes down easy and grouts easily. Grout and tile are expensive but only produ...
Easy DIYer product. Goes down easy and grouts easily. Grout and tile are expensive but only product we could find that would work in a basement without fear of warping, potential water damage, etc. If the price was reduced some we would consider for other rooms in house. This is our ongoing basement project so we are ordering tile and grout as funds permit. Enjoy the photos. I gave it 4 stars since we consider the price high and obviously want to see how it last and performs. Other wise we hope Home Depot continues to carry this product. Wish it was an in-store product.
by
Response from SnapStoneSupportDec 29, 2016
Thank you for your review. Please let us know if we can answer any questions for you as you continue your project. 877-263-5861. Thanks again!
  • DIY
  • Verified Purchase
  • Recommended
13 found this review helpful
Fantastic product
This is a fantastic product. I used SnapStone to tile our laundry room floor and it was the first, and so far, only tiling project I have done. This system made my work look like it was done by a professional. There was no hassling with thin set and the joints came out perfectly uniform and level. The customer service at SnapStone is awesome. They were very accessible by phone and were willing to take their time to talk me through all of my questions. Joe even gave me his cell number and encouraged me to call any time I had a question, which I did at least three times. I won't say it was easy but if you follow the instructions, take your time with layout and have a solid floor that meets the requirements for deflection, your project should turn out looking as if it were done by a pro.
by
Response from SnapStoneSupportApr 25, 2016
We're pleased to know that you are delighted with your SnapStone floor! As you mentioned, proper preparation of the subfloor for deflection and flatness (tolerance) is key to a successful installation. Please call us at 877-263-5861 if we can answer any questions for you and thank you for choosing SnapStone!
  • DIY
  • Verified Purchase
  • Recommended
13 found this review helpful
Looks great and easy to install
Easy to tile with. I just used a tile cutter and an angle grinder to do 2 bathrooms. Finally no more linoleum in my house.
by
  • DIY
  • Verified Purchase
  • Recommended
9 found this review helpful
This product is perfect for the DIY person! It looks like we hired a professional to get the job done.
We couldn't be happier about how our bathroom turned out using the StapStone tile. Since we didn't have to buy adhesive, we saved money on the overall project. The product was very easy to use! The built in spacers made the design layout easy!
by
  • DIY
  • Verified Purchase
  • Recommended
15 found this review helpful
Tiles cracking and grout dries out and comes out in chunks! Otherwise, it looks dirty! What a was...
Tiles cracking and grout dries out and comes out in chunks! Otherwise, it looks dirty! What a waste of my money! DO NOT BUY!
by
    Tile was simple Grout was a little more difficult ...
    Tile was simple Grout was a little more difficult
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    Response from SnapStoneSupportOct 2, 2019
    Thank you! Please visit our website or call us at 877-263-5861 if you have any questions.
    • Verified Purchase
    Beautiful!...
    Beautiful!
    by
    Response from SnapStoneSupportSep 27, 2019
    We're pleased to hear of your delight with your SnapStone floor. Please call us at 877-263-5861 if you should have any questions. Thank you.
    • Verified Purchase
    Easy and beautiful
    We redid both our bathrooms and the landing in the weathered gray tiles. The installation is a breeze. I do recommend a drop or two of Dawn dish soap to help snap tiles together if you're having a hard time. It's been over two years now and we're still very pleased with Snap Stone!
    by
    Response from SnapStoneSupportSep 3, 2019
    We're delighted you're pleased with your SnapStone floor! Thank you for the Dawn dish soap tip for helping tabs snaps together more easily. Please give us a call at 877-263-5861 if you have any questions. Thank you.
      • Recommended
      I installed in my bathroom in 2007 & it has...
      I installed in my bathroom in 2007 & it has held up very well I had 9 boxes left so I decided to use in my solarium. I would caution that the tray and grout lines have changed & the old & new tile grout lines don’t quite line up but i still like this tile system. You don’t have to mess with thin set
      by
      Response from SnapStoneSupportAug 27, 2019
      Thank you for your review. We're pleased with to hear of your satisfaction with your flooring. Please call us at 877-263-5861 if you should have any questions. Thank you.
      • Verified Purchase
      Easy to install (even for folks who really don't have the gift of construction type activities) a...
      Easy to install (even for folks who really don't have the gift of construction type activities) and looks absolutely beautiful.
      by
      Response from SnapStoneSupportAug 21, 2019
      Thank you for your review. Please call us at 877-263-5861 if you should have any questions. Thank you.
      • Verified Purchase
      • Recommended
      Looked great when the project was done. Great product!...
      Looked great when the project was done. Great product!
      by
      Response from SnapStoneSupportJul 24, 2019
      Thank you for your review. Please call us at 877-263-5861 if you should have any questions. Thank you.
      • Verified Purchase
      Amazing product that is easy to install ...
      Amazing product that is easy to install
      by
      Response from SnapStoneSupportJul 23, 2019
      Thank you for your review. If you have any questions, please call us at 877-263-5861. Thank you.
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SnapStoneSupportJun 5, 2019
      Thank you for your review. Please call us at 877-263-5861 if you have any questions.
      • Verified Purchase
      Really enjoyed putting the snap stone down quick and easy....
      Really enjoyed putting the snap stone down quick and easy. I am going to put the snap stone in the Master bath.
      by
      Response from SnapStoneSupportJun 4, 2019
      Thank you for your review. Please give us a call at 877-263-5861 with any questions.
      • Verified Purchase
      Great quality tiles and easy to install. Very...
      Great quality tiles and easy to install. Very happy with these!
      by
      Response from SnapStoneSupportMay 21, 2019
      Thank you for your review. Please give us a call at 877-263-5861 if you have any questions.
      • Verified Purchase
      Love it! Started out updating the kitchen flooring, now upgrading the dinning room flooring and s...
      Love it! Started out updating the kitchen flooring, now upgrading the dinning room flooring and soon I'll do the same in laundry room.
      by
      Response from SnapStoneSupportFeb 27, 2019
      Thank you for your review. Please call us if you should have any questions at 877-263-5861.
      • DIY
      • Verified Purchase
      • Recommended
      The grout has an adhesive in it and it ruins...
      The grout has an adhesive in it and it ruins the tile. Impossible me to get it all off when grouting and that much more so after it’s dried. I spend almost everyday trying to get the adhesive off the tile with too b gone and other products... Stil lleaves a Film. I don’t recommend
      by
      Response from SnapStoneSupportFeb 20, 2019
      We're sorry to hear you have residual grout haze remaining on your floor. SnapStone grout is a urethane-based grout designed to work with the SnapStone floating porcelain tile flooring system. Grouting should be done in small sections, 6-10 square feet, followed by cleaning the grout residue off immediately with clean water and a damp sponge, before moving on to grout the next section. Please refer to the grouting instructions on our website for more information. Grout haze is leftover grout on the surface of your tile and does not damage the tile. Grout haze removal instructions are also available on our website. Or, please give us a call at 877-263-5861. Thank you.
      • Verified Purchase
      1 found this review helpful
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SnapStoneSupportFeb 7, 2019
      Thank you for your review. Please visit our website or call us at 877-263-5861 if you have any questions. Thank you.
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SnapStoneSupportFeb 6, 2019
      Thank you for your review. Please call us at 877-263-5861 if you have any questions.
      • Verified Purchase
      Color was off a little ...
      Color was off a little
      by
      Response from SnapStoneSupportFeb 5, 2019
      We're sorry to hear you were disappointed with the color. Please give us a call at 877-263-5861 if we can be of assistance. Thank you.
      • Verified Purchase
      I didn’t realize the linen pattern was actually...
      I didn’t realize the linen pattern was actually on the tile itself I was thinking more of the linen color so it wasn’t what I was looking for the snap still an idea though is great
      by
      Response from SnapStoneSupportSep 11, 2018
      We're sorry to hear that the color didn't meet your expectations. Physical samples are the best representation of the actual product, compared to print or screen images. We recommend ordering samples before purchasing your flooring to ensure the best representation. Please give us a call at 877-263-5861 if you have any questions. Thank you.
      • Verified Purchase
      Showing 1-30 of 80 reviews