Hello LJ,
Thank you for taking the time to share your feedback on your experience with your Baldwin door knocker. We are so sorry that the instructions were not included in the box. Here is a link to the instruction PDF http://s7d1.scene7.com/is/content/Baldwin/0195-installation-5049508.
If it's more convenient for you, we'd be more than happy to mail you a printed out copy. You can contact our customer support team at (800) 566-1986, with case number 201510189654.
Thank you, Baldwin