Customer Reviews for Samsung 28.07 cu. ft. French Door Refrigerator in White
- Twin Cooling Plus keeps food fresher longer
- Ice Master produces 10 lbs. of ice per day and stores 4.2 lbs
- CoolSelect Pantry provides added temperature control
Customer Reviews
Nov 5, 2023
Disappointing Refrigerator
As many others have noted, the ice maker freezes up and has to be thawed out constantly. A hair dryer is required to completely melt. This refrigerator has been a huge disappointment. The fact that Samsung is aware of the issue but has done nothing about it is very disappointing. We will no longer buy any Samsung products until we feel confident they will stand behind their product and its performance.
by
Response from SEA CareNov 8, 2023
Bud73, we understand how you feel about the ice maker's efficiency. Let's help us help you with this.
Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice maker has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146498752) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USAug 11, 2023
The worst fridge in the market.
I inherited this 2014 Samsung refrigerator when I bought the condo. It broke 3 times in the past with over $1,600 in repairs. The ice maker never works and has a manufacturing defect. Starting in 2019, the fridge started to leak. The moisture content in the fridge is high causing all my food to spoil after just one day.
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Response from Customer careAug 14, 2023
Hi JWang,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146146913) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USJul 3, 2023
Icemaker is Still Freezing Up
Still having the same problem that I reported a month ago; I just spent almost an hour with a hair dryer removing all the ice (not frost) blocking the ice maker - "We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions."
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Response from Samsung CareJul 10, 2023
Greetings,
We'll be happy to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145995200) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USMay 8, 2023
Drawer went out
Our flex zone draw stopped showing the temperature and we are unable to select between options. Now it freezes the items that we have in the drawer and is ruining so many items. This happened right after we just had someone hear to fix the ice maker and it went out of warranty. We had so many issues. What a disappointment and a waste as we have had it for approximately 3-4 years I believe. For this amount of money it should last way longer.
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Response from SEA CareMay 9, 2023
Dirk, let's go ahead and have the refrigerator back on track.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Customer review from Samsung USJan 30, 2023
Ice maker issue
Overall it’s good . If I didn’t have to fight with the ICE MAKER . The tray would get stuck because a block of ice would prevent it from coming out . Eventually I could see that ice block would just grow with time .
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Response from SEA CareFeb 1, 2023
We understand it is important to have a working ice maker to help us have cold beverage during the hot summer days. Let us help you with this, Eliza.
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 74.
https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (90675696) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USOct 12, 2022
Our refrigerator is falling apart!
The freezer drawer is broken, the ice and water dispenser lever fell off and I can't find a replacement lever, only the entire assembly for lots of money!
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Response from Samsung CareOct 13, 2022
We appreciate your review of your overall experience with the parts of your Samsung refrigerator, Xist. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Customer review from Samsung USAug 15, 2021
Negative 5 stars! DO NOT BUY!!
bought this model may 2017. the icemaker went out about a year after. the ice maker was worked on and/or replaced twice. it constantly freezes over. you have to completely remove the ice bin, and chip off the ice that freezes around the ice maker. you cannot shut the ice maker off if you want to use the water dispenser. now the fridge is leaking! the water froze the bottom drawer inside the fridge which then cracked. water leaks out the bottom of the fridge and ice is building up on the freezer door! the ice maker issue is well known with samsung. these issues have been going on since 2014! there is a class-action lawsuit pending right now. they have refused to fix this issue and continue to send out defective ice makers in their products. buyer beware!!
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Customer review from Samsung USDec 31, 2020
Twin Cooling Freezing
i’ve had my refrigerator for 5 years and it started making an extreamly loud sound, it was periodic, and it stopped when i opened the doors. then a month later ice appeared in the back of the fridge inside the holes of the back wall. turns out its so common, the sound and the issue is listed on the samsung website. there are also many youtube videos on the issue. samsung should have done a recall on the refridgerater to fix this defect! the warrwnty is expired, but why should i pay for it to be serviced when samsung knows this is an issue with their refrigerators. how do i know they didnt set this up so people whould have to pay for service, labor, and parts. so my options are to defrost the fan and cooling panel every few months are buy another refridgerater.
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Response from Samsung CareMar 9, 2021
Anyone would be disappointed if they had to endure this with their fridge. We sincerely apologize for the inconvenience this has caused. We shoot for 100% customer satisfaction and exceptional quality products. We did not do that this time, but I hope we can earn your trust with our products in the future. ^Pat
Customer review from Samsung USSep 20, 2020
Discontinued model
It is surprising, a year and a few months ago I bought this unit at home depot, the unit looks great and keeps my food cold, that's it. its extremely noisy, the worst thing is that it is so new and already discontinued, you can no longer find spare parts anywhere and if there are there are few, the parts manuals are confusing and the parts stores do not show photos of parts because they no longer exist. don't buy this brand, the best has always been and will be GE - Whirpool and maybe LG that you find parts even in the supermarket.
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Response from SamsungFeb 3, 2021
Hey there, bigcero07. Please reach out to our parts distributor at (800)627-4368 for assistance in purchasing any additional parts for this refrigerator. ^Lo
Jun 12, 2020
The fridge itself is actually pretty good. I love how the shelves can adjust to different heigh...
The fridge itself is actually pretty good. I love how the shelves can adjust to different heights to accommodate different groceries. The left door might as well not have shelves. They are (all but one) too small to hold anything. The freezer and ice maker are the reason for the low review. The ice maker has barely worked from day one. When it does work it freezes over and clogs, and then won't work again. Trying to pull out the ice bin to unstop the frozen over cubes, pretty much breaks the bin. The freezer holds the essentials in the lower part, but hope you don't care to see what's in the top drawer! It won't pull out far enough to be able to get to anything. The color is the main reason I went with this model. I will not buy Samsung again! It should not be having these issues less than 2 years after purchase! Paying this much for a product should ensure a quality product, unfortunately, in this case, it does not.
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Response from SamsungFeb 3, 2021
I understand your frustrations on your refrigerator and I would love the opportunity to speak with you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142571306.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
Jun 6, 2020
Terrible ice maker
[This review was collected as part of a promotion.] the unit looks great and keeps my food cold, thats it. its extremely noisy, constantly leaks water and ice maker is terrible. product keeps cracking and leaking. dont buy
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Response from Samsung CaresAug 24, 2020
Hello! Thank you for reaching out to us with your concerns and we'd love to help! Here are links that'll help resolve the leaks https://bit.ly/3lforbK and noises https://bit.ly/3gn6Afj that you may be experiencing with your Samsung refrigerator. ^Ty
Customer review from Samsung USFeb 13, 2020
Right around the three year mark, the fan started making a loud noise like it was hitting somethi...
Right around the three year mark, the fan started making a loud noise like it was hitting something. At the recommendation of Samsung support, took all of the shelves and drawers out, took off the Twin Cooling panel, and found a build up of ice around the fan. We've now had the same issue three times in the last six months and each time we have had to throw out food because it got too warm before we noticed it wasn't cooling anymore. We will not be purchasing another Samsung appliance ever again.
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Response from SamsungFeb 3, 2021
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141299638.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Dec 17, 2019
5yrs ago... not built to last
[This review was collected as part of a promotion.] samsung rf28hfedbsr due to its faulty interior design {ice build up, water pooling on top of the fridge, the temp fluctuates,} may break down any moment.
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Response from Samsung CaresDec 19, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Customer review from Samsung USOct 20, 2019
Another Awesome Appliance from Samsung!
[This review was collected as part of a promotion.] this is our second samsung appliance installed in our new home. there is so much room in this fridge! a+ on this appliance, we'd buy it again and definitely recommend it.
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Response from Samsung CaresOct 21, 2019
Excellence is not about being the best, but producing the best! A perfect match is sometimes hard to find, but glad that you have found your match with Samsung's sleek design and ample storage. We appreciate your recommendations and welcome you to the Samsung experience. ^Cat
Customer review from Samsung USAug 28, 2019
OK - Ish
[This review was collected as part of a promotion.] purchased in nov 14. may 19 - fan stopped cooling fridge, found a fix. ok till aug 4th - same issue. 23 days later same thing. tired of fixing the cooling system/fan. i was home & didn't loose food.
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Response from Samsung CaresAug 29, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140324750.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:
Customer review from Samsung USAug 22, 2019
Set up and delivery was rushed. Water dispenser continuously drips. Need to have a service call...
Set up and delivery was rushed. Water dispenser continuously drips. Need to have a service call.
Other than that the refrigerator is great, size is amazing.
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Response from SamsungFeb 3, 2021
Thank you for taking the time out to share your feedback and experience. ^Perez
Aug 14, 2019
DO NOT BUY THIS REFRIGERATOR. It is riddled with defects and issues known to Samsung, yet they co...
DO NOT BUY THIS REFRIGERATOR. It is riddled with defects and issues known to Samsung, yet they continue to sell it, unfixed. I've had to have three repairs in my first year of ownership, including once when they temp would not lower below 62 degrees and everything within it spoiled in the days it took to get a warranty repair. Do yourself a favor and google Samsung refrigerator complaints before purchasing if you are considering this. Ice maker leaks, frozen over cooling units, ruined floors beneath, noisy ineffective fans, etc.
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Aug 6, 2019
DEFECTIVE SAMSUNG REFRIGERATOR
[This review was collected as part of a promotion.] my refrigerator started making noise and leaking and not cooling in the refrigerator within 4 years. cannot find a technician to repair this model as they claim it is a common defect. not functioning.
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Response from Samsung CaresAug 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USJul 22, 2019
First the door handle broke. Samsung would not replace it. They told me I would have to buy a w...
First the door handle broke. Samsung would not replace it. They told me I would have to buy a whole new drawer, because you can’t just buy the handle. Next, the freezer went out at five years. The entire freezer full of steaks, shrimp and other expensive food was destroyed. No help from Samsung once again. Next, the refrigerator went out spoiling all the food. When contacted Samsung a repair guy came out multiple times and charged me for service all and in the end said compressor was out. The compressor was supposed to have a 10 year warrant, but the said another part cased it Togo out, so too bad. Once again, no help from Samsung. Have been fighting them over the phone now for over a month. I guess these are disposable refrigerators, because the don’t last longer than 5 years. My last refrigerator lasted 15 years. Samsung has been very frustrating! Still no resolution, just another ticket number with a promise to call back in 24-48 hours.
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Response from SamsungFeb 3, 2021
I understand that this product has not lived up to your expectations. I really appreciate you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product and service. ^Cat
Jul 13, 2019
Beautiful fridge
great fridge, but two items: 1. samsung places a sticker right under their name, the glue from the sticker will not come off.
2. the drawer is noisy.
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Response from Samsung CaresJul 15, 2019
Cleaning the Exterior
Wipe the control panel and digital display with a damp, clean, soft cloth.
Do not spray water directly on the surface of the refrigerator. The door handles, and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or Clorox for cleaning. They may damage the surface of the appliance and may cause a fire.
Do not spray water directly on the refrigerator. Use a clean, damp cloth to clean.
This information is on page 36 of the user manual. Here is a link http://bit.ly/2TwBOpb to use to download a copy of the user manual. Thank you for choosing Samsung. ^Cat
Customer review from Samsung USJun 18, 2019
My fridge is 3.5 years old, and I have to take the back panel off and use a hair dyer to thaw the...
My fridge is 3.5 years old, and I have to take the back panel off and use a hair dyer to thaw the ice build up because it stops the fan from working. Its loud, the water leaks from ice maker, have to reset ice maker to many times. Poor, Poor, Poor! I have a Whirlpool in the garage that is over 20 years old, and still working like a champ, guess I should have stuck Whirlpool.
Regretfully unhappy former Samsung customer!
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Response from SamsungMay 27, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a loud noise and leaks. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144544619
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a loud noise and leaks. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144544619
Thank you for choosing Samsung. Have a great day.
-Trisha-
Jan 3, 2019
Ice maker freezes up constantly. Its a couple months outside of warranty and I had to pay to get ...
Ice maker freezes up constantly. Its a couple months outside of warranty and I had to pay to get it serviced myself. Tech said there is a service memo about this fridge, he replaced y clips, siliconed around the maker to prevent air from getting in, pulled back the water line and a few months later it still has the same issue. I now have another tech out from the same company and he says they are recommending to replace the entire ice maker and cost is around $500 bucks.
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Response from SamsungFeb 3, 2021
Hi, Elias, we are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1139019252 . Thanks! ^Susu
Nov 14, 2018
Difficult to clean. Ice maker is clogging.
Our fridge is barely 5 years old. Ice maker made increasingly loud noises a few months ago. We paid repairman to assess. Bill to repair would've been over $500. Instead, youtube helped us address some of the problems. Too long to list here. Basically, the ice gets stuck often. We have to defrost manually. Next problem. Glass shelf over the drawers is difficult to clean. Mold grows between the glass & drawers. Drawers jam whenever pulled open. Shelf space can be better designed. I don't recommend this model. Check out youtube review videos. Appliances are not made with quality in mind. We're looking for basic fridges now. By the way, our previous fridge lasted 12 years.
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Response from Samsung CaresNov 14, 2018
I definitely understand your concern, and would love to speak with you concerning your ice maker. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138654873.
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
• Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
Customer review from Samsung USNov 12, 2018
Defective ice maker. Cannot be repaired
Do a search and you will find this is a common problem that countless tech visits will NOT fix.
Ice maker freezes up and water drips into ice bin and out ice chute.
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Response from Samsung CaresJan 23, 2019
the1percent, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USOct 16, 2018
Very nice. Big & easy to personalize the heights of shelves. Lots of glass, bright LEDs, easy to ...
Very nice. Big & easy to personalize the heights of shelves. Lots of glass, bright LEDs, easy to see everything. Easy slider trays. Could put a large deli tray and 2 watermelons in there. French doors are new to us, but like them so far. Freezer at the bottom makes sense. So easy to see what’s in there. Hoping it lasts for many years. Love it!
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Response from SamsungFeb 3, 2021
Hey there, it is awesome to see that you are enjoying all the wonderful features on this refrigerator. Thank you for being a part of the Samsung family. ^Michelle
Oct 16, 2018
Replaced a less than eight year old same unit . That leaked all its fluid out from a poor solderi...
Replaced a less than eight year old same unit . That leaked all its fluid out from a poor soldering issue . Samsung wouldn’t support this issue . Would be about a $1000.00 repair . The Cabinets were built to accommodate this particular size so we had to go with Samsung again . Plenty of interior room and the top shelf is hinged to allow placement of taller items . Was delivered a month ago .
Cons : so darn noisy. The ice maker knocks , rattles and groans . Samsung says it’s normal noise . This model has a single ice maker only .
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Response from SamsungFeb 3, 2021
Hello Vo, I apologize that you have had to go through this experience. Thank you for bringing this to our attention. We are always looking for ways to improve and reviews like yours help us understand where we can grow. ^Michelle
Oct 8, 2018
Buyer beware!!
We purchased this refrigerator along with 3 other appliances a little over a year ago. Very shortly after we brought it home we experienced issues with the ice maker and freezer. The ice maker kept freezing up and the ice was a little melted when it was dispensed. We had Samsung come out about 6 times. Every time the ice maker would work for a couple weeks and than eventually freeze up again!! Now that it is over a year they will not do anything! However we have had this problem all along!! I feel it is a flaw in the design of the fridge. Now I am stuck with it!!
We have also had issues with our Samsung stove, microwave and dishwasher!! Unbelievable!! Stay away from Samsung products!!
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Response from Customer CareApr 21, 2022
Hi Christiec74,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428609
^Ross
Customer review from Samsung USSep 25, 2018
The fridge is beautiful. The ice maker dispenser leaves much to be desired. It is slow to dispe...
The fridge is beautiful. The ice maker dispenser leaves much to be desired. It is slow to dispense and often takes 2+ pushes of the lever to activate. Seems to be an issue with Samsung... cousin's fridge does same thing (different year and model).
Otherwise roomy, bright, and easy to use. Love the black stainless!
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Sep 18, 2018
Plenty of room in this beautiful refrigerator.
Plenty of room in this beautiful refrigerator.
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Aug 31, 2018
Broke exactly 3 days after the 1 year warranty expired. All samsung refridgerators have a water l...
Broke exactly 3 days after the 1 year warranty expired. All samsung refridgerators have a water leakage problem where water will pool at the bottom of the fridge due to the drain icing over. Samsung had tried to fix it with a small metal clip on the de-icing coil, and this did nothing to resolve the issue. Every owner is going to run into this issue, google it, it's been happening to these products for years and they've done nothing to solve it.
On top of the water leaking issue, the freezer is unreliable at keeping things cold. Despite setting it at -8F, items in the freezer will melt because it's actually above 31F in there. Other days, it will manage to get back up to the target temperature, there's no way to tell.
They charge $80-100 just to look at the refrigerator, regardless of whether or not they can do anything to fix it. They then charge labor and charge parts on top of that. They charged me for diagnosing the broken refrigerator and failed to find a solution, and just gave up, no solutions.
I'm left with an expensive broken refrigerator after not even 2 years, with no solutions. And they charged me just to tell me that there's nothing they can do. All I can do is just buy a brand new refrigerator now because I can't trust it to consistently stay cool. I can tell you for sure that I will NOT be buying another Samsung product, ever again.
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Response from SamsungFeb 3, 2021
Hi Kevin! I'm sorry to see that you have experienced this event, and I'd like to find a solution for you. Please get in contact with us through our social media channels so we can take care of this case:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
