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Customer Reviews for MOEN Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel

Internet #100302525

Model #DN6850BN

Store SKU #1007185336

  • Brushed nickel finish offers a sleek, contemporary look
  • Spot Resist finish resists fingerprints for a continuous shine
  • Freestanding design provides versatile placement

Customer Reviews

  • 4.5
    out of 158 reviews
  • 92% recommend this product
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Showing 1-30 of 158 reviews
This is the best free standing toilet paper holder we have ever owned. The quality is amazing, an...
This is the best free standing toilet paper holder we have ever owned. The quality is amazing, and it is beautiful. Thank you so much MOEN for making a good product, it is perfect for us.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Beautiful item, goes perfect with towel holders in my bathroom. So easy to assembly it’s crazy. Literally no tools needed just screw parts together. Very weighted bottom, no worries about falling over.
by
  • Verified Purchase
The quality and workmanship is very good. My issue with the product is that it is rather short and smaller over-all compared to the previous one I had, so I was expecting a taller one. I believe they were both by Moen. I have had this one for a few months. I’m getting used to it, but I still wish it was taller.
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  • Verified Purchase
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  • Verified Purchase
Not level
I'm surprised this is rated so highly because is not level and wobbles. I've tried it on multiple surfaces to make sure it was the bathroom floor.
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Response from Moen Plus SupportFeb 11, 2024
Hello Edwards and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with your Moen DN6850BN Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen DN6850BN Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel, you can contact Moen directly under the product lifetime limited warranty. Moen product specialists would be happy to work with you to troubleshoot the issue and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
    • Recommended
    Nicely made. Filled our need for a free-standing toilet paper holder. Only minor complaint is the tightness of the spring roller. Very stiff, but I am sure it will loosen over time. I recommend!
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Wobbles
    It’s a shame when you buy a product based on what you think is a good brand only to find that you have to locate the uneven areas on the cheap plastic piece bolted to the bottom of this simple device and attach felt stickers, which fortunately I had from another project, to keep the stand from wobbling from side to side when sitting on a completely flat tile.
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    Response from Moen Plus SupportDec 8, 2023
    Hello Jimmy and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel is not sitting flush. We would be happy to assist you with your DN6850BN under warranty. Please contact our Consumer Services Center for warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST). Moen
      Looks nice, but the bottom is not flush. Wobbles.
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      Response from Moen Plus SupportNov 16, 2023
      Hello Fast Enough and thank you for the feedback you posted on the Home Depot website regarding the Moen Sage Freestanding Toilet Paper Holder. We are sorry to hear of the issues you are having with the installation. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
      • Verified Purchase
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      • Verified Purchase
      Nice looking and sturdy. Has a quality look and feel.
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      • Verified Purchase
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      • Verified Purchase
      Good quality, and nice finish.
      by
      • Verified Purchase
      Very surprised for a MOEN product. Did not stand flat and wobbled around. Item was returned
      by
      Response from Moen Plus SupportAug 5, 2023
      Hello Karen and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that you returned the Moen Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel. We hope you will give us a try again in the future. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
      • Verified Purchase
      the base is very wobbly other its good
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      • Verified Purchase
      Perfect size. Looks good too. Love moen products,...
      Perfect size. Looks good too. Love moen products, they are the best
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      • Verified Purchase
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      • Verified Purchase
      returned it. not a stable base...
      returned it. not a stable base
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      Response from Moen Plus SupportMay 5, 2023
      Hello HomeDepotCustomer and thank you for your opinion and feedback on Home Depot website. We are sorry to hear the Moen Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel did not meet your expectations, and we hope you will try us again in the future. Should you require any warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday. Moen
      • Verified Purchase
      Nice, base heavy enough that it is not tipping over...
      Nice, base heavy enough that it is not tipping over when used
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      • Verified Purchase
      This toilet paper stand looks good, however the base is...
      This toilet paper stand looks good, however the base is not heavy enough. It also does not sit level — it tends to rock slightly.
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      Response from Moen Plus SupportJan 14, 2023
      Hello Lorayne and thank you for the feedback you provided on the Home Depot website regarding the Moen Sage Freestanding Toilet Paper Holder. We are sorry to hear that the base is not sitting level. Our Product Specialists are here to assist you with technical and/or warranty assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636. Moen
      • Verified Purchase
      Refill rod Is difficult to open...
      Refill rod Is difficult to open
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      • Verified Purchase
      This is very nice. Very well made....
      This is very nice. Very well made.
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      • Verified Purchase
      This toilet paper holder is stylish, well made and very...
      This toilet paper holder is stylish, well made and very sturdy.
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      • Verified Purchase
      Nice looking. Good quality. Sturdy. The toilet paper thing that...
      Nice looking. Good quality. Sturdy. The toilet paper thing that is removable to replace TP is a little on the “tight” side. Spring is harder to get off but maybe it will . A little shorter than expected but that’s my fault.
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      • Verified Purchase
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      • Verified Purchase
      Great finish. Heavy base. Graceful design....
      Great finish. Heavy base. Graceful design.
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      • Verified Purchase
      Changing paper my thumb caught a medal sliver....
      Changing paper my thumb caught a medal sliver.
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      Response from Moen Plus SupportOct 31, 2022
      Hello Jimmy jam and thank you for the feedback you posted on the Home Depot website. We are truly sorry to hear that your thumb caught a medal sliver when changing the paper for your Moen Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel. What you described is not consistent with the quality we strive to provide. We would be glad to help and to show you we stand behind our products. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
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      • Verified Purchase
      Showing 1-30 of 158 reviews

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