Hello HomeDepotCustomer and thank you for your opinion and feedback on Home Depot website. We are sorry to hear the Moen Sage Freestanding Toilet Paper Holder in Spot Resist Brushed Nickel did not meet your expectations, and we hope you will try us again in the future. Should you require any warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.