Customer Reviews for SAFAVIEH Amherst Light Gray/Ivory 4 ft. x 6 ft. Geometric Quatrefoil Area Rug

Hello Michele, Thank you for your review and we're sorry that you’re displeased with your rug. A few solutions that will help your rug lay flat are 1) Back rolling / reverse rolling the rug. Unroll the carpet and roll it up again in the opposite direction. To keep it secure, place heavy furniture on the rug while back rolled/ reverse rolled to keep it from unraveling. (Leave it back rolled for 1-3 days). For more suggestions please see here: https://safavieh.com/rug-care-and-cleaning. If you need assistance, please contact our Safavieh Client Service Team - https://safavieh.com/contact . We hope to hear from you!

Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.

Hi! We are pleased to hear that you are happy with your purchase. We thank you for your positive feedback and we hope that you will consider the Safavieh brand in the future!

Thank you for your review. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent!

Hello - Thank you for your review. For items received defective or damaged, please contact the retailer where you purchased the item to arrange for an exchange. To ensure a quick resolution please provide your retailer with proof of purchase (invoice), purchase order, tracking number and photos if applicable. Please contact your retailer directly to learn more about their specific return policy.

Thank you for your review! We thank you for your business and hope you will consider the Safavieh brand in your future home decor purchases!