Hello Sue too, thank you for contacting us, and sorry to hear of your dissatisfaction with your Courtyard rug. our feedback is valuable, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention. Please feel free to provide more details, including photos of the received rug. Reach out to our Safavieh Client Service team using the following link: https://safavieh.com/contact/. We look forward to hearing from you.