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Customer Reviews for STERLING Prevail 57 in. x 56.5 in. Framed Sliding Bathtub Door in Nickel with Handle

Internet #205143195

Model #572005-59N-G03

Store SKU #1000236646

Customer Reviews

  • 3.8
    out of 22 reviews
  • 58% recommend this product
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Showing 1-22 of 22 reviews
The entire thing was very cheaply made. If I were home when the contractor opened the box I woul...
The entire thing was very cheaply made. If I were home when the contractor opened the box I would have sent it back.
by
Response from Sterling Product ExpertJun 20, 2019
Hello Rizzo, this is Laura with Sterling Plumbing. I am sorry you are not completely satisfied with your Prevail shower door. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this has not been your experience. Could you please email our Customer Service team at KohlerCustServ@Kohler.com? We would like to visit with you and gather more information regarding your shower door. We look forward to hearing from you. -M. Laura K., Sterling Customer Service
  • Verified Purchase
I have young children and thought the ComforTrack would make life easier when bathing the kids bu...
I have young children and thought the ComforTrack would make life easier when bathing the kids but have found that we have to put a towel over the ComforTrack seal so we do not get wet as water collects under the ComforTrack seal and comes out when you squish it down. The directions say to caulk the ends of the ComforTrack seal that flexes, caulk is meant to seal 2 rigid materials not a rubber coated sponge designed to flex against a piece of metal. The design is just not practical for long term use. I have contacted Kohler and they did send me a new base plate and ComforTrack seal which I did replace taking the painstaking time to remove all the shower door frame and caulk residue and reinstalled but still have the same problems. It will be a matter of time before black mold starts forming underneath the ComforTrack seal. There also a small gap from the inner shower door where a little splatter that can splash up and leak which I have seen others mention in their reviews. This was tolerable in my opinion but not exactly what I would want in a $300+ shower door. If I had to do it over again I would just put in a shower curtain, simple and effective and the curtain easily replaceable. If I really wanted shower doors - I would not get the ComforTrack seal and just stick with a rigid track on the base since you will need to put a towel over it anyways.
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Response from Sterling Product ExpertSep 21, 2017
Hi Headred83, this is Laura with Sterling Plumbing. I am sorry for the issue with the ComforTrack seal. If we may improve your experience in any way, please email our Customer Service team at KohlerCustServ@Kohler.com. We're glad to help! - M. Laura K., Sterling Customer Service
    4 found this review helpful
    I was disappointed that this door was 59 x 56.5,...
    I was disappointed that this door was 59 x 56.5, not 57 x 56.5. The doors overlap much more because of the width. I like the frosted glass, the nickel framing, and the threshold. I do not have a problem with water leakage as others have indicated. Would have given 5 stars but for the incorrect width.
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Good value for the money. Clear instructions. The ComforTrack is...
    Good value for the money. Clear instructions. The ComforTrack is what sold me on the doors. We'll see how the vinyl-covered foam holds up over time. I like the non-waterspotting treatment on the inside of the doors.
    by
    • Verified Purchase
    1 found this review helpful
    Too many quality defects
    PROS: easy installation, nice looking material, well packaged parts and good instructions. CONS: too many quality issues. Issues with my package: 1. the top beam came slightly warped. This caused the middle of the beam to collapse slightly. Because of this, the doors touch the inside of the beam and don’t slide smoothly. 2. The side frames on the glass doors were not straight. They look like parentheses. So the door does not sit flat against the wall. 3. The rubber gaskets between the frame and the glass were not installed well. In some areas the gasket is completely under the frame, and not visible at all. Some areas, like corners, the gasket is not under the frame at all, meaning water will get in behind it. I was planning to buy another for my second bathroom, but after seeing the poor quality, I am looking for other products.
    by
    Response from Sterling Product ExpertNov 22, 2018
    DIYdad, my name is Sarah with Sterling Plumbing. I'm truly sorry to hear that you were not satisfied with the quality of your Prevail showerdoor. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We appreciate you taking the time to provide us with this feedback. Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. We’re here to help. –Sarah B. Sterling Customer Service
      It was exactly what I wanted....
      It was exactly what I wanted.
      by
      • Verified Purchase
      These doors are beautiful, but to be honest I wish...
      These doors are beautiful, but to be honest I wish the picture in the instruction manual would have shown an accurate description of which way the rubber is installed. I’m still not sure if the shorter part of the rubber was supposed to face the outside of the tub. It kept coming off the rail.
      by
      • Verified Purchase
      2 found this review helpful
      Great...
      Great
      by
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Easy to keep, doors work well love the rubber at...
      Easy to keep, doors work well love the rubber at the bottom keeps from hurting your shin. The only negative is it needs to be a bit taller (4 to 5 inches would be perfect).
      by
      • Verified Purchase
      2 found this review helpful
      The shower door is beautiful and functional!...
      The shower door is beautiful and functional!
      by
      • Verified Purchase
      Nice doors for the money. So far, very pleased.
      Nice doors for the money. So far, very pleased.
      by
      • Verified Purchase
      • Recommended
      I wasn't sure about the "ComfortTrack technology" and how that would look, but it's just fine. Y...
      I wasn't sure about the "ComfortTrack technology" and how that would look, but it's just fine. You will need some extra silicone under ComforTrack guide to prevent leaks, but this was well worth it.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The door is very nice. Good looking! The Comfortrack makes it easy to step in and out using the ...
      The door is very nice. Good looking! The Comfortrack makes it easy to step in and out using the edge of the tub. Installation was easy for my contractor - took him about 90 minutes.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Product was as described. Seems adequate for the price. The glass looks a little cheap. I've n...
      Product was as described. Seems adequate for the price. The glass looks a little cheap. I've never installed one before and I thought it was pretty easy. It took about three hours, but I took my time with the measurements.
      by
      • Verified Purchase
      • Recommended
      3 found this review helpful
      Shower Doors
      Very happy with the doors! Sturdy and look great installed.
      by
        1 found this review helpful
        Nice buy
        So far, no problems, only had up a few days. I assume it was easy, average to install. I had a professional to install. The door is not all that fancy, but it's nice for the price value. I would purchase another one. But, only time will tell, if it holds up for some years.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        1 month review
        We installed these doors about a month ago. So far, so good. The installation was pretty smooth. The only thing was the wall jambs needed to be shorten about a 1/4 inch, because when we put the top track on, it was a little too high for the doors to be both level and on the bottom track. So we had to take everything off, make the cuts and put everything back on. Because of this, it took longer to finish the installation, which was slightly frustrating at the time, but they look really nice and work well so far.
        by
          • Recommended
          3 found this review helpful
          Customer very unhappy
          Installing this on a new bathtub for a customer. The installation was not easy at all. The doors do not glide properly or with east and does not shut completely. Just a very unhapppy customer. As a contractor, I DO NOT recommend this door.
          by
          Response from Kohler Product ExpertApr 15, 2016
          TopBuild, my name is Sarah from Kohler Co. I am sorry to read the installation was not easy and there are problems with the performance of the Prevail. Here is a link to the installation instructions: http://goo.gl/G1x84m We suggest checking to be sure a gap exists between the center guide and the door panel. If no gap exists, the rollers should be lowered (see step 22). Please ensure the inside center guide is properly secured. The door panels should be aligned correctly with the center guide and seal (see step 21). We also suggest verifying the rollers are properly installed (see steps 17-18). If there is any debris in the top track groove, it can be cleaned. Regarding the issue with the doors not shutting completely, we recommend determining whether the door panel top or bottom is closer to the wall, and then adjust the roller closest to the wall. If you have any additional questions, please reach out to our Customer Service team by email at KohlerCustServ@kohler.com. They'll be glad to help! Sincerely, Sarah B. KOHLER Customer Service
          • Pro
          • Verified Purchase
          1 found this review helpful
          GOOD PRODUCT, GOOD PRICE
          EASY INSTALLATION AND BETTER TRACKS FOR DOORS THAT ARE VERY EASY TO CLEAN.
          by
          • DIY
          • Verified Purchase
          • Recommended
          2 found this review helpful
          Cheap product
          Quality is cheap. The doors are thin. Water is still splashes outside because the bottom rail is too short. Not worth the money
          by
          Response from Sterling Product ExpertFeb 12, 2016
          NQ, My name is Sarah with Sterling. I am sorry to read your Prevail shower door is not containing the water inside the shower. This is not normal and we would suggest that you check the bottom track seal to ensure it is installed correctly in the track channel. The seal can also be checked for damage. The door should not be caulked on the inside edge of the bottom track, this must be left open to allow adequate drainage. We suggest reviewing steps 9-10 & 24-25 on the installation instructions (http://goo.gl/QX0fYG) to ensure it was caulked correctly. Lastly, the showerdoors should close level. This means they should be hitting the bottom and top bumpers at the same time when closing. If you are still having an issue with water leaking, please contact our Customer Service team at KohlerCustServ@kohler.com. We're happy to help! Sincerely, Sarah B. Sterling Customer Service
            Showing 1-22 of 22 reviews

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