Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. For outdoor rugs, it is advised that you store the rug inside during heavy winds, storms, hurricanes, and winter. We recommend that you refer to our Safavieh rug care and cleaning guide: https://safavieh.com/rug-care-and-cleaning. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.