Gemini62167,
Thank you for your review. First of all, I would like to apologize for any inconvenience this has caused you. We are always striving to exceed our customers' expectations. Bemis Manufacturing offers a one-year manufacturing defect warranty that is handled through the location of purchase. Please return your defective seat to the store for an immediate warranty replacement. The retail store does not have to keep your used seat in the store or handle it in any way. They will simply view the damage and give you a new warranty seat, sending your defective one home with you. If you encounter any difficulties while at the store, please have the store associate contact me at 1-888-722-6488.
Kindest Regards,
Bemis Customer Service