I bought one of these handle sets about 12 years ago. The latch was no longer working, so I went...
I bought one of these handle sets about 12 years ago. The latch was no longer working, so I went to Home Depot to buy a new one. I noticed that the box said that it has a lifetime warranty. I called the company, they said they would replace the broken part, but asked me to send pictures so they could get the set right. The next day, I got an email saying they were replacing the set for me. They didn't like the way the finish wore over the 12 years!! I got the set 3 days later. I highly recommend this company. They truly stand by their products. This is a rarity in today's world and we should reward them for keeping their promises
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Recommended
Nov 9, 2022
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Verified Purchase
Jan 30, 2022
Exterior Thumb Latch Wears Out
Believe the bad reviews. Already gone through 2 locksets, now need a 3rd. The exterior thumb latch wears out mechanically - depresses fully but does not engage the mechanism (cheap parts, not built to last). You can't get in from the outside. Interior parts & deadbolt still OK. Baldwin sent a replacement the 1st time - that unit broke, & now they're on backorder, so they won't replace this one for now. I will now purchase another lockset - definitely not a Baldwin! Decent people, bad product.
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Response from BaldwinFeb 1, 2022
Hello GLB15, We're sorry to hear that the handleset replacement is currently not in stock and we are here to help with the best solution for you. Please contact our Support Team once again so we can assist you further. We are available at 1-800-566-1986. Thank you, Baldwin Hardware
Jan 29, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
May 20, 2020
4 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Apr 24, 2018
This is a beautiful handleset. The hardware is solid and of heavy duty quality. The color was per...
This is a beautiful handleset. The hardware is solid and of heavy duty quality. The color was perfect for our project.
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Verified Purchase
Recommended
Mar 13, 2018
Good Product! ...
Good Product!
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Verified Purchase
Aug 30, 2017
The product worked as expected but does not appear to...
The product worked as expected but does not appear to be as well constructed as others I have installed.
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Verified Purchase
Jan 25, 2017
Attractive design - Baldwin stands by warranty!
[This review was collected as part of a promotion.] The Medina Handleset was installed by our builder on all the exterior doors of our house. The design and finish is very attractive and matches other home accents beautifully. After 3 years the finish of one unit (with lots of sun exposure) started to fade. I called customer service and they were extremely helpful in authorizing the warranty and sending a replacement.
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Recommended
Customer review from baldwinhardware.com
Oct 2, 2016
Elegant & Quality
[This review was collected as part of a promotion.] Solid feel and perfectly matches my fiberglass door finish (mahogany/cherry). Movement of the lock is precise with quality and solid feel.
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Recommended
Customer review from baldwinhardware.com
Sep 29, 2016
Beautiful and Strong!
[This review was collected as part of a promotion.] I purchased this set for my front door (as well as two other sets for outside facing doors), and although it was more expensive than any of the others I considered, it has exceeded my hopes. It is ROCK solid strong and as beautiful today as the day I installed it. You will not regret this purchase. I will buy Baldwin only.