PortlandGuy, Thank you for taking the time to leave us your thoughts on the Phoebe Towel Ring in SpotShield Brushed Nickel. I am sorry that the anchors did not deploy correctly and stopped your installation process. I know that is frustrating and disappointing. I have passed your comments along to a Customer Care Specialist and they will contact you to see if we can offer you a solution. I apologize that this project caused unexpected trips and repairs. Best, Corinne with Customer Care