Customer Reviews for Delta Phoebe Pivoting Toilet Paper Holder in Brushed Nickel

Skip Delta...I bought all my bathroom hardware and this is by far the WORST if you are mounting to drywall. I used the anchors and YOU CAN PULL THE ENTIRE THING OUT OF THE WALL WITHOUT MUCH FORCE. Unbelievable.

Like the lines of this product B

The enclosed template had been printed not to scale. So after I marked the first set of holes using the template, and finished my installation, the hardware was about 1/4" too close. So I realized that the measurement printed on the instructions of 6-3/4" did not match up to the drawing. So I made a second set of holes 6-3/4" apart. This time the hardware was off by about 1/8". At this point I was livid, I laid out the hardware and took my own measurement (which I should have done in the first place)... 7" on center. I created a THIRD set of holes and this time the installation worked. Now I have 4 extra holes to cover, sand and paint.

Toilet paper holder good. Mounting hardware: crappy. As a toilet paper hold, this works fine. I'm giving a poor score for "value" because the mounting hardware that came with this thing is not usable. I'm writing specifically about the drywall anchors. I tried two of them and both of them disintegrated under torque. The first was with an electric driver, the second with a manual screwdriver. It's a poor value because these disintegrations created an hole in my wall that was too big and rough to use for installing the roll holder. I had to go back to Home Depot to purchase stuff to fix the hole. Then I discovered that I didn't have any paint left to match the bathroom, so I had to spend a few hours of my life trying to find paint. I also expect that for the next 30 years of my life, I'm going to have to listen to my wife grouse about the toilet paper holder not being perfectly centered on the wall. Thanks Delta, thanks for that. Great experience. Wonderful way to spend a Saturday. If you buy this, do yourself a favor and buy some decent wall anchors to go with it.

It looks very nice and easy to install. My only concern is every time you tear some tp from the roll it causes the metal pieces to clang together. Very annoying.

This is an otherwise good product ruined by cheap anchors. I remodeled the master bath about a year ago and used Delta's Phoebe line. They worked great. I recently remodeled the guest bath, and I used the Phoebe line again. What a difference a year makes! The anchors they're using now are absolute garbage. First of all, the anchor has barbs that are supposed to stick into the wall while the screw is being tightened to secure the anchor inside the drywall. The barbs are backwards, so they actually slide out of the drywall instead of digging in. So the solution is to push in harder as the screw is being tightened to keep the anchor from spinning. This in turn causes the nut to pop out of the end of the anchor, rendering the anchor utterly useless AND halfway installed in the wall. Just try to get it out without destroying the drywall around it. If you're picking up any of the Phoebe line at Home Depot, I highly recommend you open the box, look at the anchors, and buy a similar set from the hardware aisle. You will save yourself a lot of time, frustration, and damaged drywall. Delta, I'm sure you're saving a good 5 cents per unit by using these horrible anchors, but you are not making your customers happy. Spend the extra few cents and go back to the old anchors.

I chose this because of the design and the lever function for adding and removing toilet paper. It even comes a template to mark the holes in the wall. My only gripe is the overall length is bit long for a standard toilet paper.

... but didn't come with any instructions on how to install. The hardware makes no sense if you’ve never seen/used it before. Didn’t need the anchors.

Love this. Works perfectly. Fits the large rolls of toilet paper. Just lift up and 'slide it in'. No more dealing with the dropped spring loaded holder

Rating provided by a verified purchaser

Rating provided by a verified purchaser

As many have noted, the provided hardware is terrible. The anchors bent in half, so i had to buy new anchors just to install it. But now that its installed, it looks great and functioms well. Delta is cheapening it’s brand by included such inadequate hardware.

Rating provided by a verified purchaser

Easy to install. Very sturdy.

Easy installation, we have same fixture in basement bath.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

This is such a superior option to the spring loaded model... never again for that style!

We love it!!!! Why haven't we had these from the beginning!! No more dropping that obnoxious toilet paper spring and having it make a ton of noise. Thank you!!

Excellent product, beautiful design, brushed nickel (our favorite), good price

Rating provided by a verified purchaser

The wall anchors provided by Delta are inadequate; they failed quickly under normal installation on standard drywall. I attempted to use the drywall anchors provided and gently coax them in but it was not possible, they were not strong enough to cut into the drywall and instead just twisted. Now I will need to do some minor repair / reinforcing to the wall before I continue. I will need to mount the holder with anchors I provide myself. The extra time and need to purchase additional items significantly diminish the value. There are many similar comments (even pictures) about this Delta line going back many months even years so this is not a new issue and still exists in their current inventory. I will consider this when deciding to use this or any other Delta product in the future. Unfortunately, I did not read these valuable reviews before purchasing, otherwise I would not have done so.

Nice looking toilet paper holder. Easy to install. I would recommend using different wall anchors if you aren't able to drill it into a stud.

Too big. Looks nice but I had to return it. Thanks

Rating provided by a verified purchaser

The holder is well made, the mounting hardware ( screws and anchors ) are not. Save the frustration , replace the screws and anchors that come with it. Those in the kit will break or strip. I have done several houses with Delta products recently and have learned.

Sleek and easy to use

This would have been a nice product, but everything about the mounting hardware is terrible: the wall anchors are useless, breaking nearly immediately even after pre-drilling the holes, the included screws are flat-head and strip easily, and after finally overcoming those deficiencies, the mounting brackets themselves broke during installation, prompting a return to the store. Don't waste your time on this product.

Rating provided by a verified purchaser

Rating provided by a verified purchaser