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Faucet out of whack
So I see that I’m not the only one with this issue. I’m on a fixed income, and now I’ll have to “hire” someone to either replace parts or the entire faucet, again (initial installment). Unit isn’t even 3 years old yet. Very frustrating.
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Response from Customer CareAug 8, 2022
Hi Patricia, We're here to help! Based on the pictures for your Pasadena faucet, we'll need to send you a new spray head #950-283S. You don't need to hire a professional, the spray head unscrews from the hose by turning it counterclockwise, and then you screw the new spray head back on. We also have a team of experts that can help if you need assistance over the phone. As the original purchaser, your Pfister product is backed by a lifetime warranty, and we'll send you the necessary parts at no cost under your product warranty. Please call us at 1-800-732-8238 to send you the necessary parts and get everything back in working order. Thanks, Pfister
    Spray head leaks
    I installed this faucet about a year ago, worked great for about 14 months then the head started leaking where you change it from stream to spray, I have seen other comments on this same problem on here.
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    Response from Customer CareApr 27, 2022
    Hi Groy, We're here to help! We'll be happy to send you a replacement spray head to get it fixed. As the original purchaser, your Pfister product is backed by a lifetime warranty, and we'll send you the necessary parts at no cost under your product warranty. Please call us at 1-800-732-8238 to send you the necessary parts and get everything back in working order. Thank you, Pfister
      What happened with the faucet
      I purchased this faucet a year ago and all of the sudden I notice the faucet has a leak. No rime or reason.
      by
      Response from PfisterFeb 1, 2021
      Hello Nans,
      To help you with your Pasadena faucet, we’d like to understand where the leak is and provide the correct solution. If you purchased the faucet, your Pfister product is backed by a lifetime warranty, and we'll be happy to troubleshoot with you and send you any necessary parts under your product warranty. Please give our support team a call at 1-800-732-8238 so that we may assist you. We hope to hear from you soon!
      Thank you,
      Pfister Pfister
        • Recommended
        5 found this review helpful
        Love faucet but the pull down hose leaks everywhere
        I love my faucet but I really need the hose not to spray everything when I am using it.
        by
        Response from PfisterJan 22, 2021
        Hi Jenamen27,

        We’re sorry we didn’t see this sooner. The hose shouldn’t be spraying when you use it, and we can help. If you haven’t contacted us yet, please call us at 1-800-732-8238, so we can send you a new hose to correct it. As the original purchaser of the product, you are backed by a Pfister Lifetime Mechanical & Pfinish Warranty that covers Pfinish & Pfunction for as long as you own it.

        Thank you,
        Pfister Pfister
          • Recommended
          10 found this review helpful
          Worked ok--for a year
          Over the year of using this, our water pressure got worse and worse, until it was barely more than a trickle. Took apart the sprayer and looked for the actuator/water saver but never found it. Finally bought another faucet. When this was taken out, we found the actuator in a connection in the main water intake. Being on well water, gravel pretty much completely blocked the tiny hole in the actuator. We could have cleaned it--or removed it--if we knew it was there and saved us the new faucet. I know it sucks having to make special adaptations for CA, but it should have been easier to find and clean.
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          Response from PfisterNov 30, 2020
          Hello Debbie,

          We’re sorry to hear of your experience with the Pasadena kitchen and wish we could’ve helped you before you replaced it. Although the restrictor is not a removeable piece, we could have provided some guidance on how to clear the debris or we could have replaced the spray head if needed under your product warranty. If you should choose a Pfister product in the future, please know our Support Team is more than happy to assist you at 1-800-732-8238.

          Thank you,
          Pfister Pfister
            4 found this review helpful
            So far so good!
            So far so good! We installed two months ago, installation was easy. The look is simple with a high curve facet which I was looking for. Smudged free! The only draw back so far is when you pull down the facet head it’s hard to click back at times.
            by
            Response from PfisterNov 30, 2020
            Hi MG,

            Thank you for your feedback. The Pasadena faucet is equipped with AccuDock technology, which is an advanced docking system that ensures a secure, tight connection to the faucet spout once you manually retract it. If you could, please give us a call at 1-800-732-8238. We'd like to see if there is anything we can do to help and understand why it’s hard to dock it at times.

            Thank you,
            Pfister Pfister
              • Recommended
              3 found this review helpful
              pull down leaks
              I've returned 3 of the Pasadena and all 3 have leaked from the pull down sprayer.
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                8 found this review helpful
                Leaks Horribly
                I bought it as a gift for Christmas of 2019. Installed in February and it is badly leaking out of the 2-function spray head button. It is literally useless now.
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                Response from Customer CareAug 4, 2020
                Hello Scandellis, Thank you for your feedback and we're sorry to hear of the trouble you’ve encountered with your Pasadena faucet. Your product is backed by our Lifetime Warranty, covering the finish and function for as long as you own it and we would appreciate the opportunity to assist you with a new sprayhead replacement. Please call our Support Team at 1-800-732-8238 at your earliest convenience so that we can get a new sprayhead sent out to you right away. We hope to hear from you soon. Thank you, Pfister
                  It worked great for a 1 year
                  I purchased this faucet a year a go and all of the sudden I notice the faucet has a leak. No rime or reason as only 2 adults live in my home. We are not reckless when using the faucet. I need it fixed and don't know what to do since there is a line to go to the store I can't even ask a simple question. Can I have a replacement or suggestions on how to fix the leak? I am adding a couple of photos for your view.
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                    • Recommended
                    5 found this review helpful
                    Life Expectancy
                    My Passadena kitchen faucet looks good and works fine but don't expect it to last more than 2-3 years. My cartridge needed replaced due to a slow constant drip. Under warranty I was sent a new cartridge. However, it was impossible for me to get the cartridge out without damaging the faucet. Warranty sent me a new faucet!!! Then the faucet head spring a leak at the swivel head. Warranty sent me a new hose and head! It is now a few years later, and again the cartridge needs replaced and the swivel joint at the spray head is leaking. These things have a lifetime warranty, so I am in the process of processing for parts again. Since I was unable to remove the old cartridge the first time, I will probably need to go through the process again to finally get a new faucet? I am pretty handy, so making the repairs is acceptable. If I were not handy, I would be very frustrated with this system and process. All of these faucets, regardless of make, seem to come from China and are garbage. But they do seem to stand behind the warranty, and there doesn't seem to be other reasonable options. It can be a head ache when you have to keep making the repairs.
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                    Response from Customer CareApr 9, 2020
                    Hello TKProp, Thank you for the detailed review of your Pasadena kitchen faucet. We’ll follow up with our product teams and share your feedback for future product improvements. We’re sorry for your trouble, it sounds like you’ll be calling or have called our Support Team at 1-800-732-8238 for assistance with replacement parts. If there is anything else you need please just let us know, we’re here to help. Thanks, Pfister
                      • Recommended
                      Poorly made. Mine began blasting water out of the...
                      Poorly made. Mine began blasting water out of the selector switch on the wand after 3 months
                      by
                      Response from PfisterFeb 18, 2020
                      Hi Lucas,

                      Please give our support team a call at 1-800-732-8238, and our team would be happy to assist you with a new spray head replacement. Your Pasadena faucet is backed by our Pforever Warranty, which protects the finish and function of your faucets for as long as you own them. Any parts needed to repair your faucet will be sent to you at absolutely no charge. We look forward to hearing from you.

                      Thank you,
                      Pfister Pfister
                      • Verified Purchase
                      5 found this review helpful
                      So far it’s doing perfectly fine. The handle is very soft and the style is simple but elegant.
                      So far it’s doing perfectly fine. The handle is very soft and the style is simple but elegant.
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                      • Verified Purchase
                      • Recommended
                      3 found this review helpful
                      This is a nice looking faucet however it shows water marks. Otherwise very happy with it.
                      This is a nice looking faucet however it shows water marks. Otherwise very happy with it.
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                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Best kitchen faucet I have experience.
                      Best kitchen faucet I have experience.
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                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Easyto assembly
                      Easyto assembly
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      I will begin by saying “My Faucet is sexy !! There is something about the design of the faucet...
                      I will begin by saying “My Faucet is sexy !! There is something about the design of the faucet: it has slender, sophisticated casual Style. i found the sprayer a little tricky to reattach but that doesn’t take away from this showstopper.
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                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      This is a beautiful substantial faucet that perfectly matches my slate appliances! Highly recomm...
                      This is a beautiful substantial faucet that perfectly matches my slate appliances! Highly recommend this faucet. Great price for such a high quality piece.
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                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Leaking from handle
                      I had no issue with this faucet until today. Water is leaking horribly through the pull out handle and spray button. Can someone help me with this?
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                        I bought this faucet in 2016. what I like in this facet is pull down sprayer, because it is easy ...
                        I bought this faucet in 2016. what I like in this facet is pull down sprayer, because it is easy to rinse a dishes or just clean sink. soap dispenser wasn't in use from day one- just not very convenient for me. two years later sprayer started leaking and the screw the handle lost. I called customer service and now waiting for the part to arrive in two weeks. Customer service rep was very helpful and since this facet has life time warranty it was very easy to address the issue. I would recommend this facet because of lifetime warranty.
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                          • Recommended
                          Easy Install. Works like a charm.
                          Easy Install. Works like a charm.
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                          • Verified Purchase
                          • Recommended
                          Bought this for the basement bar. Easy to install by myself. Plastic nut wrench was included. I d...
                          Bought this for the basement bar. Easy to install by myself. Plastic nut wrench was included. I did not install the soap dispenser.
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                          • Verified Purchase
                          • Recommended
                          Nice faucet overall and very easy to install. Unfortunately, three issues I encountered prevent...
                          Nice faucet overall and very easy to install. Unfortunately, three issues I encountered prevent me from recommending it. First, the soap dispenser dribbles soap EVERY TIME it is used. I mean a lot of soap. So 30% or more of your soap will end up in the sink. Not cool at all. Second, the pull-down is counterweighted, but does not have a guard to prevent contact with or entanglement with the supply lines underneath the sink. I am worried that the constant bumping with the heavy weight will loosen the connections. I will have to come up with something to prevent this. The third issue is that the neck of the soap dispenser bottle is very, very narrow. About the diameter of a lip balm. As a result, it is impossible to fill the dispenser at a speed greater than a trickle. Anything more and air can’t escape, causing the soap to overflow at the neck and make a mess. A funnel doesn’t help and actually makes it worse. So I might just replace the soap dispenser, which is really too bad since, you know, that is part of why I bought this unit. One other issue that is a mixed bag is the supply lines for the faucet. The great part is that they connect directly to your supply lines so you don’t need the $5 braided connector lines. The not-so great part is that these included lines are over 2 feet long. If you have a normal kitchen set up, you will need to loop these lines under your sink. There really needs to be a way to cut them to length and THEN attach the fitting on the end. It is all installed and I am keeping it, but I won’t buy it again.
                          by
                            Same issue as crypticview ball at the end of the sprayer encased in a molded plastic connector is...
                            Same issue as crypticview ball at the end of the sprayer encased in a molded plastic connector is now leaking. Unfortunately I did not catch the problem right away and water leaked into the cabinet below. Only when a puddle was noticed on the floor did I know something was wrong. I hoped for better quality from Pfister especially at this price point.
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                            Response from PfisterJul 18, 2019
                            Hi Dontpanic, well that’s not good, but we can help make it right. First, give our support team a call at 1-800-732-8238, they’re happy to assist you with your faucet issue. Your faucet is backed by our Pforever Warranty which covers both finish and function. Second, we’re going to follow up with our product teams and share your feedback for future product improvements. If there is anything else you need please just let us know, we’re here to help.
                            Thanks,
                            Pfister Pfister
                              3 found this review helpful
                              Easy to install. The 3 foot supply lines were a nice bonus. Works great.
                              Easy to install. The 3 foot supply lines were a nice bonus. Works great.
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                              • Verified Purchase
                              • Recommended
                              Extremely easy to install thanks to the included quick-install tool....
                              Extremely easy to install thanks to the included quick-install tool. I had to install it with the handle in front instead of to the right because of interference from the breakfast bar right behind the sink. In that orientation I had to cross-plumb the inlet hoses (hot to cold and cold to hot) so that the control function would be logical (hot to left).
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                              • Verified Purchase
                              1 found this review helpful
                              My husband did not have a problem in installing this. It’s easy And smooth to operate. I’m happy ...
                              My husband did not have a problem in installing this. It’s easy And smooth to operate. I’m happy with this buy
                              by
                              • Verified Purchase
                              • Recommended
                              Matches our new GE slate appliances perfectly. ...
                              Matches our new GE slate appliances perfectly.
                              by
                              • Verified Purchase
                              It works for a while. Overall the metal is a nice color and the water turns on and off. The weigh...
                              It works for a while. Overall the metal is a nice color and the water turns on and off. The weight is too heavy for the hand wand. It's like you have to pull too hard to get the wand out. But then the weight doesn't seem to be heavy enough to pull the hand wand back into a "docked" position. The water valve actuator moves too much for temperature control. If you install this within 3-4" of the wall behind it the actuator handle will hit the wall. The soap dispenser kind of works, if you don't use it several times a day the soap all drains back into the reservoir so you have to prime it again by pumping it 15-20 times. Now for the major issue: the hand wand started leaking after 2 years of owning this faucet. There is a ball join on the end of the mesh-encased tube that is supposed to give the hand wand some slight move-ability and not make the whole hand wand system too stiff. The problem is where this ball joint on the end of the tube connects to the hand wand itself, is a plastic fitting. So now that it has cracked, it leaks everywhere when the water is on. I have contacted Pfister about a replacement part and if this is still under warranty. Since their warranty states 10years, it is lame that this has only lasted 2 years.
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                              Response from PfisterNov 17, 2017
                              Hello crypticvapor,
                              Thank you for taking the time to share your experience with you Pasadena faucet. You have provided some great feedback that we will be sure to pass along to our product and quality teams for review. Pfister's Pforever warranty will cover the finish and function of your faucet, so we are happy to see that you have reached out to our consumer service team. We'll gladly send you any replacement part you may need at no additional cost to you.
                              Thank you, Pfister Pfister
                                5 found this review helpful
                                I could tell you but why dont I just show you, this is the 3rd time (yes one, two, three times) t...
                                I could tell you but why dont I just show you, this is the 3rd time (yes one, two, three times) this happens. When a Picture is worth a 1000 words. . .
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                                Response from PfisterNov 10, 2017
                                Hello MSoto809,
                                Thank you for providing an image of the leak from the button on the spray head of your faucet. We have shared your comments and the image you provided with our consumer service team and an agent will be following up with you to ensure we get this fixed right away. Pfister's Pforever warranty covers the finish and function of your faucet for as long as you own it. We created warranty case # 201711307388 on your behalf and will be in contact soon.
                                Thank you, Pfister Pfister
                                  7 found this review helpful
                                  Good
                                  Good
                                  by
                                  • Verified Purchase
                                  • Recommended
                                  Showing 1-30 of 692 reviews