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Customer Reviews for Sunjoy Mojave 8 ft. x 5 ft. Steel Fabric Grill Gazebo

Internet #204596311

Model #L-GZ238PST-11A

Customer Reviews

  • 2.8
    out of 16 reviews
  • 57% recommend this product
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Showing 1-16 of 16 reviews
was nice after i got it together was a little challenging on the directions at certain points lik...
was nice after i got it together was a little challenging on the directions at certain points like the direction of the poles but got it accomplished and looks awesome so i bought one for my girlfriends patio for christmas
by
Response from Sunjoy Product ExpertOct 11, 2019
Dear Valued Customer, We really appreciate for the 5 star rating with our product. If you have some questions or concerns you can call us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you! sunjoy
  • Verified Purchase
  • Recommended
Nice looking Gazebo, but the fabric may not last!
After it was assembled, when I looked up from under it, I could see "light" from the seams where the fabric meets the metal part. I'm sending some pics to prove it. We just replaced a gazebo that is full-sized but the fabric didn't even last a year. I was hoping that this would. But looking at it right now, I'm not very optimistic about it. I'd like to know if you can please send me a new cover with stronger seams that won't tear? The only other one that I like in your catalog is an $800 one that I can't afford. That does not have any fabric top.
by
Response from Sunjoy Product ExpertOct 11, 2019
Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you. sunjoy
  • Pro
  • Verified Purchase
6 found this review helpful
Looks nice when you first get it and though it comes with horrible instructions, it's fairly easy...
Looks nice when you first get it and though it comes with horrible instructions, it's fairly easy to assemble. The fabric is junk. Ours tore about 10-11 months after installation and the canopy held water and stretched making puddles on top. Completely faded to almost white. Can't find a replacement cover.
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Response from Sunjoy Product ExpertSep 18, 2017
Hi Floridian, We do apologize for this matter. Thank you for your feedback. We can process a replacement for your fabric. We would be very happy if you contact us on 1-866-578-6569 so that we can further discuss about this concern.
    1 found this review helpful
    Gazebo is cute but very poorly made. One pole...
    Gazebo is cute but very poorly made. One pole was crushed and another was broken. Company said there would be a minimum of three weeks before replacements would be received at their location (from China) and then additional time to ship to me. Home Depot did not have any with which to make a replacement, so returned item.
    by
    Response from Sunjoy Product ExpertAug 3, 2017
    Hi Nancy, I am very sorry for the inconvenience, we are still working on this matter. we will get this escalated for us to be more aware of this issue.
    • Verified Purchase
    Great in rainy Oregon
    This is our second one. First one we left at house we just sold ( screwed down to deck ). It was 2 1/2 years old , left out all year and still in good condition. I plan to buy new cover when needed.
    by
    Response from Sunjoy Product ExpertApr 11, 2017
    Hi Kniz, Thank you so much for patronizing our Gazebo. We're very happy that you like it. If you have some concerns you can call us 1-866-578-6569. Thank You
      • Recommended
      1 found this review helpful
      Not as described
      This item was bought because of size 5ft by 8ft to fit my set !! It is 1 ft short 4 1/2 ftby 7ft Not happy Very disappointing Put it all together and it doesn't fit
      by
      Response from Sunjoy Product ExpertJul 19, 2017
      Hi Family2001, We are very sorry about this concern. Please contact us on 1-866-578-6569 so that we can get this resolved asap.
        1 found this review helpful
        The canopy is pure junk
        The frame is just OK but the canopy is totally unsatisfactory. The larger (bottom tier) canopy failed after about one month, ripping and shredding very easily. In addition to a cheap canopy, it does not appear to be well designed at all. It took all of my strength and the help of a 6'2" neighbor who is a powerful Ironman athlete to stretch the canopy to fit. It is just too small for the frame. Additionally the rods on which the canopy pockets fit act almost like knives placing constant pressure against this overstretched material with its inadequate stitching and lack of protection against splitting. Add to this that I could not find a substitute even from Garden Winds who is probably the largest producer of replacement canopies. I would have gladly paid twenty dollars more if the manufacturer had only put in $10 of quality control into the product. HD should stop carrying this line if this is the best the manufacturer can produce. There is a difference between cheap and inexpensive. Cheap is never a real bargain.
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        Response from Sunjoy Product ExpertJul 19, 2017
        Good Day, I am very sorry to hear that. You can always contact us by the time you had issues with our product! Please feel free to call us on 1-866-578-6569
        • DIY
        5 found this review helpful
        worth having
        grill gazebo is a nice addition to uncovered patios or backyard grill enthusiasts. was relatively easy to put together and looks really nice. unless you are bbqing in sideways rain and can grill in all types of weather
        by
        Response from Sunjoy Product ExpertOct 11, 2019
        Dear Valued Customer, We really appreciate for the 5 star rating with our product. If you have some questions or concerns you can call us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you! sunjoy
        • Pro
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Good Product
        A good product. Has some flaws but overall I am happy with it. Assembly was easy for 1 person. I am pretty sure that people who have problems with assembly could possibly be somewhat inept in the mechanical area. will recommend this canopy to friends.
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        Response from Sunjoy Product ExpertSep 19, 2019
        Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you. sunjoy
          • Recommended
          2 found this review helpful
          does what is supposed to! great!
          for over the bbq on that side of patio. keeps me in the shade when Im over the 'que. if there's a drizzle to medium rain, I'm "covered"! good stuff.
          by
          Response from Sunjoy Product ExpertOct 11, 2019
          Dear Valued Customer, We really appreciate your feedback for the product that you've purchased. If you have some questions or concerns you can call us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you! sunjoy
          • DIY
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Junk
          If you need 8 ft. For get it.it won't even go around a 7ft.hot tub.wasted my money.i want my money back.
          by
          Response from Sunjoy Product ExpertOct 11, 2019
          Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you. sunjoy
            failed in 3 weeks...
            we purchased, installed, and used it for a few weeks to cover the grill area. After a few weeks, three of the four corners failed(no snow, ice, or other weather trauma). When I found a replacement cover was $60, I asked HD to help me out - they (the CS guy that called me) agreed, but after six months and no replies to several calls and emails,I assume they think I just went away. Not a good model. I may eventually have to replace it, as the frame is useless without it, but it has colored my view on how HD supports its products. Lowes is looking much better now...
            by
            Response from Sunjoy Product ExpertJul 23, 2017
            Hi jpk61, I am very sorry for the bad experience, We will get this escalated for us be aware with this certain matter. Please give us a call on 1-866-578-6569
              6 found this review helpful
              Fits perfect.
              This product should work as advertised. Only problem is with the roof material.
              by
              Response from Sunjoy Product ExpertOct 11, 2019
              Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you. sunjoy
              • Verified Purchase
              • Recommended
              3 found this review helpful
              Wrong sizing!!!
              Great quality and price. I found this in the store. The Box said 60Wx 96Hx 96L. I have a 90"L cement island with built in BBQ. The canopy length was an entire foot shorter than it stated . The measurement is of the widest part of the canopy:( I consulted with 2 men in Home depot and checked reviews and there was no indication of the pole distance. I hope this review helps somebody!
              by
              Response from Sunjoy Product ExpertJul 23, 2017
              Hi Swifty, We apologize for this inconvenience.. We are still working on our qualities. Since you mentioned that the canopy was small you can always contact us on 1-866-578-6569 for any replacement parts under warranty. We would be very glad if you contact us. Hope to hear from you soon.
              • DIY
              7 found this review helpful
              you get what you pay for......
              pretty simple assembly...we omitted the side trays, using it on a small deck in lieu of table umbrella...made it through a substantial day of rain without a problem. we screwed it down to our deck- very sturdy. just have one question...comes with a large J hook which hangs down from center of metal frame...what is it for??? I have a lovely hanging plant there!!. overall worth the money...
              by
              Response from Sunjoy Product ExpertOct 11, 2019
              Dear Valued Customer, We really appreciate your feedback for the product that you've purchased. If you have some questions or concerns you can call us at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you! sunjoy
              • DIY
              • Recommended
              4 found this review helpful
              nice, pretty easy to assemble, but. with flaws
              Easier to put up than I expected, well designed and attractive, but there were 3 problems: . roof finish was uneven, with thin patches . bottle of touch up paint was poorly packaged, had leaked and dried . instructions were vague, failed to point out an important orientation of the uprights - by the time I noticed, it was impossible to install the shelves without complete disassembly (at which point I was unwilling to bother) Also, while advertised as a grill gazebo, package warns not to have a flame inside - even a candle. Not an issue for me, but surprising.
              by
              Response from Sunjoy Product ExpertOct 11, 2019
              Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you. sunjoy
              • Verified Purchase
              • Recommended
              12 found this review helpful
              Showing 1-16 of 16 reviews