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Customer Reviews for Sunbeam Mixmaster 4 Qt. 12-Speed Black Stand Mixer with Stainless Steel Bowl

Internet #204264089

Model #002594-000-000

  • 12-speed electric stand mixer with a bright look
  • Tilt head and 4 qt. bowl allow easy addition of ingredients
  • Includes kneading paddles and dough hook attachments

Customer Reviews

  • 3.7
    out of 285 reviews
  • 62% recommend this product
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Showing 1-30 of 285 reviews
Worst mixer ever!!
I bought this mixer with a Christmas gift card and I am so disappointed with it. I used it two times and the mixer broke off of the stand and now I only have a hand mixer. All plastic parts. Not worth the money.
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Response from SunbeamMar 7, 2022
Thank you for contacting Sunbeam®! We hope that you and your loved ones are all well and good upon receiving this response. We are sorry to hear that your Sunbeam® Mixmaster® Stand Mixer broke. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
    An Antique
    Received this Sunbeam Mixmaster as a wedding gift over 54 years ago! Still working and more reliable than my husband.
    by
      • Recommended
      Product Liability Claim Waiting To Happen!!!
      Cheap! Do not waste you’re money! The metal clips engineered to lock the mixers in place are poorly manufactured. Had no idea they broke off, until I started eating my dough.
      by
        How do I get a refund
        I bought this sunbeam mixer about 6 months ago and have used it only a handful of times. Each time we have used it, we have struggled to attach the beaters in the slots, there is a faint grey symbol showing which beater goes in which hole, but no way of showing how they fit into the hole. The slots are only able to be seen if you rotate the mixer upside down and look inside, which is very hard to see. The beaters have a tiny bit of plastic at the top of the metal pole, im guessing this is where is slots into. These plastic bits are too big/loose so when we try to attach the beaters into the machine, they stop them from going further up and all the way in. The qaulity of your products in the passed have always been great value and lasted our family many years, this is why we are dissapointed in this purchase.
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        Response from Consumer CareJun 4, 2020
        Oh no! We're so sorry to hear this. Please allow us to correct this. Send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our Consumer Care team is available Mon-Fri 9am-6pm, EST.
          50th Birthday Gift
          Have an older Sunbeam Mixmaster that I love and for my daughter's 50th birthday wanted her to have one too. The only differences between the new & old one is hers now is orange and mine is the standard white and I have glass bowls and hers are metal.
          by
          Response from Consumer Care DepartmentMar 10, 2021
          Thank you for leaving such a nice review about our stand mixer. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
          • Verified Purchase
          • Recommended
          Great for baking cake!
          My husband and I just got a second one of these so we could make wedding cakes more efficiently - we don't know what we'd do without them! We recently learned how to put the beaters in properly - make sure to put the one with the white tip towards the outside of the bowl (it's wrong in some of the pictures). We also learned how to take off the top part - so much easier to transport that way! Why didn't we read the manual sooner? :P
          by
          • Verified Purchase
          • Recommended
          I love my sunbeam, it’s 50years old works great.
          Mine was given to me 25 years ago. I love it. It is wonderful.
          by
            • Recommended
            Mixmaster Model 2591
            Looking for a manual for this model. Beaters won’t stay in...
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            Response from Consumer CareJan 19, 2022
            Thank you for contacting the Sunbeam® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Sunbeam® Mixmaster® Stand Mixer did not exceed your expectations and that the beaters will not stay in. This is certainly not the experience we want you to have. Beaters that will not stay in the hand mixer or stand mixer may be a sign the plastic gears that hold them in place are broken. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. To be able to get the instruction manual for your mixer and replace the beaters of your unit, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day! https://www.sunbeam.com/support/contact-us
              • Recommended
              Unacceptable
              I used my mixer for the first time today and I was mixing cookie dough and it just kept pushing everything to the sides and up. The bowl did not rotate. I was very disappointed.
              by
              Response from Consumer CareNov 19, 2021
              Thank you for contacting the Sunbeam® Brand. We appreciate you bringing this to our attention. We are sorry to hear that the Sunbeam® Mixmaster® Stand Mixer did not exceed your expectations. This is certainly not the experience we want you to have. When this happens, it could be that the dough is too heavy. The amount of batter being mixed is too large. We suggest decreasing the amount of batter used. When attaching the turntable, make sure to place the revolving turntable into the base of the stand by pressing the turntable into the center hole of the adjustable slot until it snaps into place. When adjusting the turntable, the turntable must be adjusted depending upon which bowl size is being used. To adjust, press down on the Turntable Bowl Selector Switch and slide the switch to the proper icon. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. https://www.sunbeam.com/support/contact-us Have a nice day!
                Works great!!!
                This is my second mixer in 50+ years. It is dependable, easy to use, has never failed me. I bought a little mixer to use for short quick mixing but all the speeds are too fast so it ha been sitting in the back of a bottom shelf, unused for years. My Sunbeam Mixmaster Stand Mixer is the best. I love it!
                by
                  • Recommended
                  Long lasting
                  I’ve had mine in white for 10 years and still works just as well as it did when I took it out of the box.
                  by
                    • Recommended
                    So happy I could find this mixer again!
                    I grew up with this mixer. I’ve owned all the subsequent versions of must have kitchen mixers and processors from top to bottom. This is still my favorite mixer for cakes, cookies, mashed potatoes…you name it. Lightweight, easy to store and does a perfect job.
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                      • Recommended
                      Mixer
                      I wanted to replace my mix master I've had for years came with 2 glass bowls ..dough hooks. Well this one is useless it doesn't mix properly...everything clings to side of bowl when trying yo beat sugar and eggs. I just can't use it! Useless.
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                      Response from SunbeamJul 12, 2021
                      Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry to hear that your Sunbeam® Mixmaster® Stand Mixer is not properly working. It's definitely not the experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward hearing from you.
                        50 plus mixer
                        I have to tell you my 50 plus year old mixer is still working great!
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                          • Recommended
                          Beaters
                          I have a red sunbeam mixer and it only came with the regular beaters. Is there a way to order the dough hooks and the other set of beaters
                          by
                          Response from Consumer Care May 4, 2021
                          Thank you for contacting Sunbeam®! We are sorry to hear that your Sunbeam mixer only came with regular beaters. You can definitely order accessories at any of our partner retailers. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. We hope this helps!
                            Miss old Mixmaster - 15 years of use, almost daily
                            I miss having two bowls. I would often find myself using both bowls. The two different beaters were useful also. This is a Review of My Old Mixmaster. I wish I could find a compatible choice.
                            by
                              • Recommended
                              Confused
                              I wanted a stand mixer and was happy to inherit my mom's Sunbeam from the late 60s. I have used it a few times and am baffled by ingredients flying out of the top of the bowl or climbing the shafts of the mixers to get caught up in the housing. LOTS of cleaning with toothpicks! I'm also puzzled by the dough hooks not reaching close to the bottom of the bowl. I had to lift the bowl up in the air and move it around to have the hooks actually mix the material. Yesterday I tried to mix dough and needed to constantly use a spatula to push the material into the center/the dough hooks to get it somewhat mixed. The whole machine dances wildly on the counter and the bowl spins at high speed while I'm trying to accomplish this. Some of the dough attained the right texture but the dough never collected into a single ball. Is all this to be expected? I'm confused.
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                              Response from Consumer Care DepartmentApr 22, 2021
                              Thank you for reaching Oster® Brand. We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a nice day!
                                classic vintage Mixmaster
                                We have the classic vintage mixmaster and after couple of years, the motor in the base has failed and there does not appear any way to repair or replace that motor that turns the bowl. Very disappointing for an otherwise outstanding product.
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                                Response from Consumer Care Mar 29, 2021
                                We are sorry to hear that the motor in the base of your Sunbeam® Mixmaster® Stand Mixer has stopped working. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a very positive one and please call us at 1-(800) 458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
                                  Disappointed mom and grandma
                                  I have yearned for a stand mixer for years. I have always wanted to improve my cooking skills and a stand mixer was among my needed items. We do not have money for such luxuries so I was only able to do so much. My sweet daughter and granddaughter purchased this model not knowing that it came with only heavyduty blades. It will beat a cake mix to within an inch of its life if you are not very careful. Even when being hypervigilant it is still not kind to a genoise batter. Disappointing!
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                                  Response from SunbeamMar 22, 2021
                                  Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
                                    Don’t buy
                                    My husband bought this for my birthday 2 years ago in may. I did not read the reviews before I told him witch one to buy. I was making a cake and the dough was thick I thought I did something. Having to clean the beaters off and using my hand mixer. I was going to order the bread hook as it didn’t come with one.(as stated in the box) But now I read some reviews and wish I would have bought the other brand as this isn’t going to work. I should have known you get what you pay for. Very disappointed and unhappy.
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                                    Response from SunbeamMar 11, 2021
                                    Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-(800) 892-7684. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
                                      Terrible
                                      I bought this mixer last May and it quit on me in the middle of my holiday baking. I pulled my old one out that my daughter brought for me several years ago and it quit too. Fortunately I had a another brand that a good friend gifted me so I pulled Big Bertha as I call it out to finish the job. I am so disappointed in Sunbeam now!!!
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                                      Response from SunbeamMar 9, 2021
                                      Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, we encourage you to give us a call at 1-(800) 892-7684. For your convenience, we are here to help you Monday-Friday, 9am-5pm Eastern.
                                        Not good for kneading dough
                                        This worked fine for mixing eggs and other liquids. I didn't have any problems until I had to knead dough. Found chunks of black plastic bits that fell out from the machine where you plug in the beaters/kneading part.
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                                        Response from Consumer Care Feb 19, 2021
                                        We are sorry to hear that you have found chunk of plastic bits that came out of the beater inserts of your Sunbeam® Mixmaster® Stand Mixer. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by filling up this form: https://www.sunbeam.com/support/contact-us.
                                          Don't purchase
                                          Bought this mixer after my last one of 40 years died. I hadn't used my new one much in the four years I had it and then discovered that the beater was bent. Contacted Sunbeam for a new set of beaters only to find that none are available. So do yourself a favour and purchase another brand - one that might be able to get parts.
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                                          Response from SunbeamFeb 15, 2021
                                          We sincerely apologize if you're having difficulties with your Sunbeam® Mixmaster® Stand Mixer. I am confident that one of our Sunbeam Consumer Specialists can help you with your unit. Please fill out our customer service contact form accessed through this link: https://www.sunbeam.com/support/contact-us, and we will be in touch. We look forward assisting you.
                                            Dough hooks
                                            I have been trying to find dough hooks for my 2350 stand mixer but no one has them, any suggestions?
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                                            Response from Consumer Care Feb 1, 2021
                                            We are sorry to hear that you were unable to find dough hooks for your Sunbeam 2350 stand mixer. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. Our Sunbeam beaters are available online and in-store authorized retailers and here's the complete list: Amazon, Walmart, Target, Bed, Bath & Beyond, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, QVC, Walgreens and The Home Depot. Have a good day!
                                              • Recommended
                                              POOR QUALITY
                                              this mixer is a piece of junk. The head is very, very dificult to raise from the bowl. The controls are backwards for a right handed person. The bowl is too heavy to pour out batter. The mixer is very light in weight.
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                                              Response from Consumer CareJan 26, 2021
                                              We are sorry to hear that our Sunbeam® Mixmaster® Stand Mixer does not meet your needs. We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
                                                Works well
                                                I received it as a gift for Christmas from my kids
                                                by
                                                Response from Consumer Care Jan 8, 2021
                                                Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
                                                  • Recommended
                                                  Its ok
                                                  I received this a few years ago for Christmas. Its ok as long at its not a thick batter, which makes me sad because I wanted it for bread making. Now the attachments are rusting and I can't seem to find d replacement for them.
                                                  by
                                                  Response from SunbeamFeb 10, 2021
                                                  Please accept our sincerest apology for the inconvenience this has caused you. We will make sure that our design and production team are made aware of your feedback. Please allow us to give you a better experience. Please fill out our customer service contact form accessed through this link: https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
                                                    Too hard to work for older hands
                                                    Heavy, bulky, loud... buttons hard to work using arthritic hands. I lost the receipt or I would take back
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                                                    Response from Consumer Care Jan 4, 2021
                                                    We are sorry to hear that our Sunbeam® Mixmaster® Stand Mixer did not meet your expectations. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com. We look forward to assisting you!
                                                      Piece of Junk
                                                      This mixer was a replacement for an in warranty mixer at the end of last year. Used it maybe once all year. Use it to make Christmas goodies/candies. This week tried to make a cheese roll combining 3 cheeses only to have it stop beating. No advance hints such as motor overloaded and smell of smoke. IT JUST STOPPED. Maybe I should have only used it to beat egg whites. Of course since it is a warranty replacement I no longer have any replacement options.
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                                                      Response from Consumer Care Dec 28, 2020
                                                      We are sorry to hear that your Sunbeam® Mixmaster® Stand Mixer stopped beating. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
                                                        Vibration
                                                        I have had this mixer since last November. It always vibrates on base. i made sure it was attached correctly as well as started slow. I bought mine because I have arthritis in my hands and it is getting hard for me to hold the hand held mixer and a friend of mine has this one and we bake pumpkin rolls together and I really liked hers. I advised her how mine vibrates when on base and my base is plastic and very light. Maybe that’s why it vibrates mixer heavier than base. I like the mixer but I am concerned it won’t last
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                                                        Response from Consumer CareDec 14, 2020
                                                        This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
                                                          • Recommended
                                                          Showing 1-30 of 285 reviews