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Customer Reviews for KEENEY 2 in. Plastic Water Softener Air Gap

Internet #204374532

Model #PP855-69

Store SKU #1000707200

  • Air gap-design works well with appliances that drain a standpipe
  • Plastic construction makes it durable and easy to maintain
  • Can be used with 1-1/2 in. or 2 in. standpipe

Customer Reviews

  • 4
    out of 44 reviews
  • 75% recommend this product
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Showing 1-30 of 44 reviews
The plastic seems a bit fragile and not flexible. I used a 1/2” to 5/8” slip joint to attach the hose and the plastic whitened under stress. Attaching the air gap to a standpipe with a hose clamp also caused the air gap to whiten. Hopefully both attachments won’t crack or crumble the air gap. Only time will tell.
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Response from OateyMay 9, 2024
We appreciate your feedback, although we're sorry to hear that your experience with our product didn't meet your expectations. If you're still encountering difficulties with the product, please don't hesitate to contact us directly at technical@oatey.com. We're committed to assisting you and resolving any concerns you may have. Oatey
  • Verified Purchase
Works as described, would be nice if they threaded the inlet.
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  • Verified Purchase
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  • Verified Purchase
I used this Keeney air gap mounted on a 1 1/2" standpipe drain for a water softener with a 3/8" ID discharge hose. The top of the Keeney will not hold the hose in place during discharge. I did the following procedure I read in another review, and it works great. Thread the inside of the top with a male 3/8" pipe tap. Then screw in a nylon 3/8" male thread X 3/8" hose barb adapter and secure the softener hose to the hose barb with a screw clamp. As also suggested by the reviewer, I drilled a #6 hole through the side of the drain standpipe and ran a stainless steel screw through the hole and into the body of the Keeney air gap. This is because some reviewers stated the entire air gap would eject from the drain pipe during the high pressure discharge phase. All works fine now with no splashing. I suggest Keeney thread the top of the air gap as a courtesy and also offer the threaded X hose barb adapter as an option, because this particular adapter can be hard to find.
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  • Verified Purchase
Noticed a small leak and used the Home Depot Picture analyzer to look up the product. It was exactly the same and leak has been solved.
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  • Verified Purchase
Device cannot handle backflow, water pressure from a water softener
I installed this unit per specifications attach the backflow tube from my Rheem water softener. During the backflow process the receiving hole in the device could not take the volume of water being sent from the water softener, causing a backflow all over the floor!
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Response from OateyMay 8, 2023
Thank you for writing a review. We realize your experience with our product has been less than ideal and we would like to have the opportunity to change that, as quality is a top priority at Oatey. If you are still having issues with this product, please reach out to us directly at technical@oatey.com so that we can help. Oatey
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    • Verified Purchase
    Easy to install. Fits my pipe....
    Easy to install. Fits my pipe.
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    • Verified Purchase
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    The product seems to be of good quality. It was...
    The product seems to be of good quality. It was easy to install without tools.
    by
    • Verified Purchase
    Like some of the other reviews a little tiny bit...
    Like some of the other reviews a little tiny bit of water splashes out but works good otherwise
    by
    Response from Keeney Customer SupportApr 15, 2021
    We are sorry to hear about this product issue. Keeney understands how disappointing this can be for you. Thank you for taking the time to express your concerns with this product.
    If you have any further questions/concerns, please do not hesitate to contact: ksupport@oatey.com. PlumbPak
    • Verified Purchase
    Water splashed out of opening when water softener is recharging....
    Water splashed out of opening when water softener is recharging.
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    Response from Keeney Customer SupportFeb 22, 2021
    We are sorry to hear about this product issue. Keeney understands how disappointing this can be for you. Thank you for taking the time to express your concerns with this product.

    If you have any further questions/concerns, please do not hesitate to contact: ksupport@oatey.com. PlumbPak
    • Verified Purchase
    This was required to pass inspection by the local water company. I had to mate it to a PEX pipe ...
    This was required to pass inspection by the local water company. I had to mate it to a PEX pipe on the softener and had to use several plumbing components to get the right fit. With the volume of water that passes through the Air Gap when the softener regenerates, it splashes a little water out of the gap. Overall, it worked for what it is supposed to do.
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    • Verified Purchase
    1 found this review helpful
    Very universal fitting well thought out product also looks very professional .
    Very universal fitting well thought out product also looks very professional .
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    • Verified Purchase
    • Recommended
    This product is totally adequate for its purpose. My...
    This product is totally adequate for its purpose. My only con is that the device easily accommodates only one size of delivery hose. If the waste hose from your device (a water softener in my case) is not just the right size, you will need to arrange some means of securing the hose.
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    • Verified Purchase
    Little bulky...
    Little bulky
    by
    Response from Keeney Customer SupportJun 15, 2020
    Thank you for taking the time to express your concerns with this product.
    If you have any further questions/concerns, please do not hesitate to contact: ksupport@upt.com. PlumbPak
    • Verified Purchase
    The opening is too small for my arsenic filter, but may have worked for water softener. The great...
    The opening is too small for my arsenic filter, but may have worked for water softener. The greater flow rate of the regeneration spilled out of the unit.
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    Response from Keeney Customer SupportJun 3, 2020
    We are sorry to hear about this product issue. Keeney understands how disappointing this can be for you. Thank you for taking the time to express your concerns with this product.
    If you have any further questions/concerns, please do not hesitate to contact: ksupport@upt.com. PlumbPak
    • Verified Purchase
    This works excellent. Previous system use to require me...
    This works excellent. Previous system use to require me to keep a bucket under the water filtration discharge pipe. Since installing the Kearney, I no longer have water escaping from the discharge. Great product.
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    • Verified Purchase
    This item is versatile and easily fits into a standard...
    This item is versatile and easily fits into a standard drain pipe.
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Works as advertised....
    Works as advertised.
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    • Verified Purchase
    The only thing that would improve this product would be...
    The only thing that would improve this product would be to provide a better way to connect the discharge hose to it. After looking at all types of clamps, glues, and threaded pipes, I wound up just stuffing the water softener discharge hose in the end of the air gap drain and held it in place with aluminum duct tape. Looks home made but works. It would have been better if there was a half inch tube on top that you could put a hose on with a hose clamp.
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    • Verified Purchase
    2 found this review helpful
    Installs easily and works as advertised. ...
    Installs easily and works as advertised.
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    • Verified Purchase
    1 found this review helpful
    5 Star Review
    Rating provided by a verified purchaser
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    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
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    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Product worked fine on water softener line. I was worried about fit but flexibility of product t...
    Product worked fine on water softener line. I was worried about fit but flexibility of product to use in different configurations eliminated any problems.
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    • Verified Purchase
    • Recommended
    Worked perfectly for our Water Softener installation....
    Worked perfectly for our Water Softener installation.
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    • Verified Purchase
    Showing 1-30 of 44 reviews