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Customer Reviews for Masonite 32 in. x 80 in. Flush Hardwood Right-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door

Internet #202872492

Model #17712

Store SKU #1000372270

  • Eco-friendly construction with lightweight hollow core
  • Single bored for your choice of lockset (sold separately)
  • Door is trimmable up to 1/4" from bottom to adjust for fitting

Customer Reviews

  • 2.6
    out of 22 reviews
  • 50% recommend this product
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Showing 1-22 of 22 reviews
The Door Arrived damaged and was dropped off after hours. This is the second door we have had shipped which both were damaged and dropped off at 7PM which is unacceptable.
by
Response from Masonite DoorsApr 15, 2024
Thank you for your feedback, Joseph. We are very sorry to hear that you are not fully satisfied with the quality of the 36 in. x 80 in. Flush Hardwood Right-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite Masonite
  • Verified Purchase
It was supposed to be unfinished, but the door jamb was painted. Not acceptable.
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Response from Masonite DoorsMar 20, 2024
Thank you for your feedback. We are very sorry to hear that you are not fully satisfied with the quality of the 24 in. x 80 in. Flush Hardwood Left-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite Masonite
  • Verified Purchase
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  • Verified Purchase
Misleading description: door jamb is FJ, primed!
Some other reviews are old, so I took a chance, but unfortunately they are still true. The door jamb on this door is primed and finger jointed! NOWHERE in the product description does it say this. When a product description says "natural wood" and "ready to stain" that traditionally means ALL of the wood can be stained. So I consider this FALSE ADVERTISING. After waiting a month for the door, I needed to get my project done, so I made my own door jamb and threw out the one it came with.
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Response from Masonite DoorsOct 6, 2023
Thank you for your feedback, ski1. We are very sorry to hear that you have had this experience with the Masonite 32 in. x 80 in. Flush Hardwood Right-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door, Unfinished @ The Home Depot . Masonite is dedicated to providing exceptional product and service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please do not hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite Masonite
    It installed easily and was the perfect size. Thank you...
    It installed easily and was the perfect size. Thank you and happy holidays!
    by
    • Verified Purchase
    Once I got the door it is fine. Shipping thumbs down. However I ordered the door on 11/28/18 Goo...
    Once I got the door it is fine. Shipping thumbs down. However I ordered the door on 11/28/18 Good door came in on 1/23/19. That's 5 days short of 2 MONTHS to get my door. Home Depot needs to put more pressure on this vendor to get better shipping times or switch to someone who can perform within a reasonable expectations.
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    We bought this door and jamb for staining so it...
    We bought this door and jamb for staining so it could be stained. the jamb came finger jointed primed. The door slabs were also not good quality for the money. I wanted poor quality I would of just bought it off the rack that way and not spent three times the price.
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    Response from Masonite DoorsFeb 5, 2019
    Thank you for your feedback, HomeDepotCustomer. We apologize that you have not been satisfied with the Flush Hardwood Left-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door. We will forward your concerns over to quality control for the issues you have experienced. If you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Masonite
    • Verified Purchase
    6 found this review helpful
    There’s no meaningful description of the jamb anywhere in regards...
    There’s no meaningful description of the jamb anywhere in regards to the finish, The picture clearly shows an unfinished jamb, so hoped for the best. Jamb was primed and not stain grade. The door was lost the first time I ordered so I spent hours on sanding in desperation to get my project done.
    by
    Response from Masonite DoorsJan 7, 2019
    Hello DIYer, thank you for your feedback. We sincerely apologize that you have not been satisfied with your experience with the Flush Hardwood Left-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door. In the description of this door it states that the texture type is smooth meaning it is coming paint grade. However, we do apologize for the confusion and if you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Masonite
    • Verified Purchase
    5 found this review helpful
    The door had a 3/8" bow from end to end. We did not notice until after we had painted it. Returne...
    The door had a 3/8" bow from end to end. We did not notice until after we had painted it. Returned it and got another. I didn't need the practice of painting doors.
    by
    Response from Masonite DoorsOct 3, 2018
    Thank you for your feedback, Bk. We sincerely apologize about this issue you have experienced and are forwarding your concerns over to our quality control department for further review. If you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Danielle Masonite
    • Verified Purchase
    3 found this review helpful
    Product was supposed to have been unfinished but the jamb/frame was primed. More work for my crew
    Product was supposed to have been unfinished but the jamb/frame was primed. More work for my crew
    by
    Response from Masonite DoorsMay 7, 2018
    Thank you for your feedback, volsfan. We apologize for any confusion or inconvenience about the Flush Hardwood Left-Handed Hollow-Core Smooth Birch Veneer Composite Single Prehung Interior Door. We have reached out to you regarding this matter to best assist you. If you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Masonite
    • DIY
    • Verified Purchase
    4 found this review helpful
    The door is Poor quality ...
    The door is Poor quality
    by
    • Verified Purchase
    5 found this review helpful
    The door arrived in perfect shape with no damage. The door is iight enough to carry upstairs with...
    The door arrived in perfect shape with no damage. The door is iight enough to carry upstairs with no problem. It fits perfectly and was easy to install in about an hour by a DIYer who had never installed a door before. It stained beautifully. I couldn't be more pleased.
    by
    • Verified Purchase
    • Recommended
    Nice birch door
    Door knob hole was predrilled and Not stated.in wrong spot
    by
      1 found this review helpful
      Replacment
      Wasn't supposed to have knob hole cut out.made things hard
      by
      Response from Masonite DoorsJun 28, 2017
      Thank you for your feedback. I apologize about any inconvenience this may have caused. This door does come with a single bore for a lockset (sold separately). This information is displayed in the key bullet points under the door name at the top of the product page, as well as specified by Bore Type in the Details section under Specifications. I hope this helps. If you have any additional questions or concerns, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Danielle Masonite
        1 found this review helpful
        Looks good. Thanks.
        Looks good. Thanks.
        by
        Response from Masonite DoorsMay 23, 2017
        Thank you for the five stars, Don! It is our pleasure, and we are so grateful to hear that you are enjoying your new door! Should you need any assistance with your door, please call the Masonite Consumer Helpline at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. -Danielle Masonite
        • Verified Purchase
        • Recommended
        Door seems of good quality, looks nice painted. However, part of wood around handle was cracked ...
        Door seems of good quality, looks nice painted. However, part of wood around handle was cracked and missing and had to be repaired with wood putty. also top corner on one side was dented and "folded back." Again, had to prep before painting.
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        • Verified Purchase
        • Recommended
        2 found this review helpful
        Picked up door at my local Home Depot. No visible damage to packaging. Unwrapped door two days la...
        Picked up door at my local Home Depot. No visible damage to packaging. Unwrapped door two days later to install. The door and frame had been very well strapped and shimmed to its proper shape. The door veneer is very nice and stained nicely. The three hinges work smoothly and installation took about 45 minutes.
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        • Verified Purchase
        • Recommended
        3 found this review helpful
        Easy to Install
        This is obviously not the most expensive door available, but the 2 doors I purchased in the store were in perfect condition, they were extremely easy to install, and they look 100% better than what I previously had.
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        • DIY
        • Recommended
        1 found this review helpful
        Not as shown
        I planned on matching existing interior birch doors and ordered the prehung so that the jams could be stained to match. This door came with pre-primed white jams. Not stainable. This is a big set back on the job since it was weeks for delivery. The door slab was what I was looking for, very nice, but the jams were a surprise and not usable for this job.
        by
        • Pro
        11 found this review helpful
        Listing is incorrect
        Listing shows a clear pine jamb, which I had planned to stain. I ordered 2 doors and waited weeks for them to arrive. Went to pick up and noticed the doors have primed jambs. So either I have to keep them and paint the jambs to match the room or return them. What a waste of time!
        by
          17 found this review helpful
          Worst Door
          This door was warped and it was missing it's "core" where the door knob attaches. My trim guy says this is worst door he ever tried to hang. Took weeks to get this lousy door did not have time to wait for another door. Wish I had gone with the Lowe's door.
          by
            10 found this review helpful
            fine
            good ..............................................................
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Showing 1-22 of 22 reviews

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