Hello HomeDepotCustomer and thank you for the rating you posted on the Home Depot website for the Moen Ashville 24 in. Towel Bar in Chrome. The Moen Ashville 24 in. Towel Bar in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.