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Customer Reviews for MOEN Icon 2-Handle MOENtrol with Transfer Valve Trim Kit in Chrome (Valve Not Included)

Internet #202920623

Model #TS4112

  • Required valve for installation not included
  • Transfer valve trim only with 2 single-handle levers
  • M-Pact system; update your trim without replacing your plumbing

Customer Reviews

  • 2.2
    out of 5 reviews
  • 50% recommend this product
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Showing 1-5 of 5 reviews
Looks very poor fit
Sticks out way too far, what a Joke on the customer
by
Response from Moen Consumer ServicesMay 22, 2019
Hello r3group and thank you for the feedback you posted on the Moen website. We are sorry to hear of your experience with the Icon shower trim installation. The T4112 Icon Chrome Moentrol® valve trim is not designed to have a flush mounted volume control handle. In most installations, there is a gap between the handle and the escutcheon plate to ensure the plate screws do not interfere with the operation of the handle. The gap can be between ½” to an inch. The Moen Icon trim has been thoughtfully designed and manufactured under strict quality guidelines to provide you with years of dependable and beautiful service. Many times this gap is defined by the amount of room behind the shower wall the installer has to position the valve. Our product specialists would be happy to troubleshoot any future issues you experience and diagnose what repair parts would be needed.
    Sticks out too far
    My wife and I bought this control with trepidation because reviews online had menitoned issues with getting it to sit correctly. The person at our bath supply and my contractor both assured us that the knobs sit relatively flush and look nice in the indentations in the control plate. What we actually ended up with is exactly what the online reviews complained about and what is pictured below........the control knobs stick out SIGNIFICANTLY from the control plate and look rather unattractive. Not what we were going for at all.
    by
      Would have been perfect except for flaws!
      Was very happy to get this in a timely manner, it has the good look of Moen, but the nickel is dimpled in two places. While this isn't terrible, in certain lights it is very apparent. I know it will work well because it's a Moen. Just wish it had been in perfect condition when it arrived.
      by
      • Verified Purchase
      • Recommended
      Do not buy this product. If you follow the instructions to the letter in mounting the valve you ...
      Do not buy this product. If you follow the instructions to the letter in mounting the valve you end up with the handles sticking out about a half inch from the recessed face plate. It will not at all look like the picture that they use in their marketing material or instructions. In addition the screw to put on the diverter handle is not long enough if you install the spacer that comes with it. I called Moen and they are not aware of this problem yet there has been reviews going back 6 months that this is a problem. They also have no fix for this except to tell you to move the valve and state going to another type of handle will not work. All the customer service person would say is that if it sticks out a maximum of an inch then that is acceptable. Not in my book.
      by
        Great finish and detail
        smooth operation, Moen is the only product I will by due to the amazing customer service and warranty.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Showing 1-5 of 5 reviews