Hello NANCY and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that your Moen Ashville Towel Rings in Chrome have broken. As the original purchaser of the DN7986CH, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).