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Customer Reviews for MOEN Eva European Single Post Toilet Paper Holder in Oil Rubbed Bronze

Internet #202044365

Model #YB2808ORB

  • Toilet paper holder is made of zinc in oil-rubbed bronze
  • European design makes changing the roll quick and easy
  • Matching suite of products available

Customer Reviews

  • 4.6
    out of 273 reviews
  • 85% recommend this product
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Showing 1-30 of 273 reviews
Stylish look, poor quality
We had our bathroom remodeled in September of 2020. Last year we had to have the toilet paper holder reattached to the wall with a special dry wall locking screw to keep it from falling out of the wall. Now, sometimes the whole fixture comes off the wall mount. But more frustrating than that is that every time you use it, you have to reposition the arm back in place or it hangs crooked. Some kind of plastic connector inside the arm joint is warn. Disappointing that this hasn’t lasted even three years yet.
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Response from Moen Plus SupportJan 25, 2023
Hello Frustrated and thank you for the feedback you posted on the Moen website. We are sorry to see that your Moen Eva Chrome Toilet Paper Holder is broken. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
    Keeps coming out from wall! The system sucks!
    The way this installation system works does not work to install into drywall specially if it's something you use everyday like the toilet paper holder and towel holder. We installed the anchor it comes with as well as the metal clip and within a month it started getting loose from the wall ! This is the second one that fails and will try a different brand! Terrible holes left on wall going to have to repair now!
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    Response from Moen Plus SupportSep 15, 2022
    Hello Ysabel and thank you for the feedback you posted on the Home Depot website. We are sorry to hear the difficulty you are experiencing with the mounting hardware for your Moen Eva European Single Post Toilet Paper Holder in Brushed Nickel. As the original purchaser of the Moen Eva paper holder, you could have contacted Moen directly; we would have been happy to troubleshoot the issue and show you we stand by our products. Our product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
      Was professionally installed during a bathroom remodel/ needed a small rack that matched my other...
      Was professionally installed during a bathroom remodel/ needed a small rack that matched my other accessories/ this was perfect
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      • Verified Purchase
      • Recommended
      1 found this review helpful
      great color, sturdy, easy to install
      great color, sturdy, easy to install
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      • Verified Purchase
      • Recommended
      1 found this review helpful
      Great Design, Poor Functionalty.
      This holder consistently comes loose and, with the design, is not easy to take off and tighten. After coming loose a second time, I attempted to remove and tighten, resulting in the holder ripping a whole in the wall.
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        Nice towel bar, installation not as easy as advertised
        While the towel bar was exactly what we ordered and quite well made, the instructions bear little resemblance to my reality. Note that when it comes to hanging anything on a wall I am evidently seriously challenged. The installation concept is great and the identical towel bar next to this one attests to the fact that if you know what you are doing it can be firmly installed. My first hole drilled was fine, nothing but sheetrock. The installation mechanism worked like a big molly bolt (because it IS a big molly bolt). Tight and secure against the wall. The second hole I drilled hit a stud which the instructions covered in detail. Just snap the rotation blocks off the installation screw and put it in the hole. Except it wouldn't fit in the hole. Taking the molly expansion piece off the screw left the hole too large for the screw which is NOT a wood screw and would not thread into the 2x4 (and believe it or not, you can not re-drill a hole smaller). I eventually found a larger wood screw that would suffice, probably from one of my other hanging experiences, and attached the unit to the wall. This installation method is nice in that it isn't really visible after you've finished. Bottom line is the towel bar looks and works great, perfectly matches the one attached next to it, and is attached firmly to the wall. And yes, I would recommend this brand to a friend as I'm sure the installation problems were of my own making.
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        • DIY
        • Verified Purchase
        • Recommended
        2 found this review helpful
        Attractive design, easy to install
        It's been installed for a week and is doing the job. Looks great and easy to use.
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        • Pro
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Size did not match what was advertised. Could not use. Was returned
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        Response from Moen Plus SupportJan 19, 2024
        Hello DON and thank you for the feedback you posted on the Home Depot website. Thank you for bringing to our attention the incorrect measurement shown for the Moen YB2824ORB Eva Towel Bar. The Moen YB2824ORB Eva Towel Bar is a 24” towel bar; when installed and measured from outside edge to outside edge, it is 26”. We are working with our friends at Home Depot to have this updated. We are sorry to hear that you returned the Moen YB2824ORB Eva Towel Bar and we hope you will give us a try again in the future. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
        • Verified Purchase
        Falls off the wall
        This holder is the worst. With one screw to hold it to the wall, it is unreliable to use. The D part can become loose and fall off from its attachment...had to use a hex wrench several times to re-attach it. The holder itself can fall of the wall repeatedly. This is a lousy product... I will NEVER to buy it again.
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        Response from Moen Plus SupportJan 14, 2024
        Hello Sara in Florida and thank you for the feedback you posted on the Moen website. We are sorry to hear about the difficulty you are experiencing with your Moen Eva Chrome Toilet Paper Holder. We would be happy to help you and show you we stand behind our product. We have sent you an email so that we can get more information to assist you.
          Fits with other Moen EVA fixtures and towel racks. Easy to install
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          Builder installed less than a year ago, now useles
          My builder installed this toilet paper holder and in less than a year it has fallen apart. Not the quality I expected from Moen. Paper holder arm has completely come off and fixture is completely useless.
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          Response from Moen Plus SupportOct 14, 2023
          Hello RachelW and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulties you experienced with the Moen YB2808CH Eva Chrome Toilet Paper Holder. We are pleased to see that you were able to work with our product specialists and that a replacement Moen YB2808CH Eva Chrome Toilet Paper Holder was ordered for you. We appreciate the opportunity to show you we stand behind our products.
            This is a lovely toilet paper holder, but I did not use after all. My bathroom is circa 1972, so many of the new products are a big large and heavy for what I need. However, this is a very lovely holder.
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            • Verified Purchase
            Easy to install, and functional as described by Moen!!
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            • Verified Purchase
            Easy to install, and functional as described by Moen!!
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            • Verified Purchase
            Easy to install, and functional as described by Moen!!
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Moen Eva series
            Very nice looking addition to the bathroom . The entire.series is modern, with a gentle touch. Faucets are disability appropriate without looking it. Easy to install.
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            • Verified Purchase
            • Recommended
            I bought this to replace one I already had. However,...
            I bought this to replace one I already had. However, it seems fragile as the first one fell of its holder and could not be fixed.
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            Response from Moen Plus SupportJun 9, 2023
            Hello RuthK and thank you for the feedback you posted on the Home Depot website for the Moen Eva European Single Post Toilet Paper Holder in Chrome. The Moen Eva European Single Post Toilet Paper Holder in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
            • Verified Purchase
            i have nothing to say....
            i have nothing to say.
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            • Verified Purchase
            MOEN makes excellent quality products! I have bought several in...
            MOEN makes excellent quality products! I have bought several in the EVA collection for a recent bathroom remodel.
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            • Verified Purchase
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            • Verified Purchase
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            Showing 1-30 of 273 reviews

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