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Customer Reviews for MOEN Kingsley Posi-Temp Single-Handle Valve Trim Kit in Brushed Nickel (Valve Not Included)

Internet #100665061

Model #T2111BN

  • Required valve for installation not included
  • M-Pact system; update your trim without replacing your plumbing
  • Single-handle lever only

Customer Reviews

  • 4.4
    out of 113 reviews
  • 79% recommend this product
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Showing 1-30 of 113 reviews
Nice and sleek
This is a sleek shower set. Easy to install(per the plumber) and looks and feels great. It's simple and modern and will last us decades. Should anything go wrong(drip leak), you can easily change out the internal cartridge. Moen customer service is also top notch should you have any questions or needs parts.
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    • Recommended
    Product was defective. Brass valve body was so poorly cast that pipe inlets were so out of round ...
    Product was defective. Brass valve body was so poorly cast that pipe inlets were so out of round there was no way a pipe could be inserted.
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    Response from MoenOct 5, 2018
    Hello CasaHeil and thank you for your feedback on Home Depot’s website for your Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection being defective. What you experienced is not consistent with the quality we strive to provide. You can contact Moen directly under the products Lifetime Limited warranty, Moen’s Consumer Services department is here to provide assistance and we would be delighted to work with you to address the issue you described. Please feel free to call us at 800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Monday through Friday Eastern Time or complete the form at http://www.moen.com/consumer-support/contact-us.
    • Verified Purchase
    5 found this review helpful
    Easy to install and works perfectly with our new Pulse shower system.
    Easy to install and works perfectly with our new Pulse shower system.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    The reason I give this valve 5 stars is due to many years of experience installing them for my cu...
    The reason I give this valve 5 stars is due to many years of experience installing them for my customers. It's reliable, easy to use, and comes with a limited lifetime warranty. If the cartridge fails, Moen will send you a completely new cartridge at no charge. How cool is that? This valve has exceeded my expectations. In fact, I just completed a product review regarding this shower valve here: http://www.legendaryhs.com/moen-positemp-shower-valve-review-licensed-plumber/
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      • Recommended
      22 found this review helpful
      shower valve
      The total experience was great, from speaking to customer service in finding the right valve to receiving it within a couple days, even before it was to arrive. Furthermore, we know from experience that Moen carries a reliable product that delivers years of service. Moen stands behind their products so it something were to go wrong, they will make it right; although we have never had this problem. Once we received the valve it was soldered efficiently and quickly. The value comes with a scald free security that water can't be turned on to hot. The mechanics of the value bring smooth operation that one can place the knob/handle in the exact spot for consistency of comfortable and relaxing shower that bring vitality in the morning and relaxation for the evening.
      by
      • DIY
      • Verified Purchase
      • Recommended
      5 found this review helpful
      Solidly built, smooth operation
      This brass valve maintains temperature of water even when someone else in the house flushes the toilet. The instructions for installation are clear and there are videos available on U-Tube that can also be helpful. The one I bought has fittings for soldering brass piping to the ports. You can also get it with threaded fittings or barbed for direct connection with the modern PEX type piping. Ask your plumber which one would be best for you before you buy. My plumber used the copper piping to make a secure mounting before connecting the PEX pipes. Follow the instructions to flush the lines after installation to save the cartridge.
      by
      • DIY
      • Verified Purchase
      • Recommended
      20 found this review helpful
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      • Verified Purchase
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      • Verified Purchase
      Showed up late so I returned...
      Showed up late so I returned
      by
      Response from Moen Plus SupportApr 10, 2023
      Hello KEVIN and thank you for the feedback you posted on the Home Depot website. We suggest contacting the Home Depot customer service department directly regarding the late arrival of your Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection. We do hope you give us a try again in the future. You can reach the HD.com customer service department at 1-800-430-3376; you can call any day between 6:00 am and 2:00 pm Eastern Time. You can also call your local store, they can either answer your question or transfer you to store manager. Moen
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      1 found this review helpful
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        Plumber/installer liked it...
        Plumber/installer liked it
        by
          It’s a handle and the trim… what more can...
          It’s a handle and the trim… what more can I say. Looks good and works great. Valve wasn’t included
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          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
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          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
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          • Verified Purchase
          1 found this review helpful
          although i did not have this particular device installed, the...
          although i did not have this particular device installed, the concept is really a plus in terms of user safety, since it prevents accidental scalds. my plumber used a different posi-temp model that has the water shut-offs built into the device, which is a really smart idea. anyone who is replacing a bathtub faucet should consider purchasing pone with a posi-temp device.
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          • Verified Purchase
          Made well and works well....
          Made well and works well.
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          • Verified Purchase
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          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
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          • Verified Purchase
          A lifetime guarantee; the product is very good....
          A lifetime guarantee; the product is very good.
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          • Verified Purchase
          Terrible Warranty Service
          Issues started with the install. The depth to install the valve back from the wall was incorrect and the escutcheon wouldn't sit flush with the wall. I called Moen - installers responsibility to make sure the dimensions are correct before installing, not our problem. That took some time and holes in walls but I got it fixed. Issue 2: the valve stem snapped off the cartridge inside the valve body after 30 months, leaving the valve stuck on. I called Moen and they quickly figured out the part I needed and said a replacement will ship shortly. That was 25 days ago. It took 10 days for them to actually ship the part. Now it has slowly been tracking its way across the country for another 15 days. Here is the issue: I only have this one shower and I'm not going to take showers in others homes right now. So my wife and I have been bathing in the back yard with the hose. Had I got the part within a few days this would be a different review, but its been 25 days of back yard showers and now the part appears to be stuck at a UPS hub. I'm so frustrated that they don't seem to care one bit about the consumer! I'll give them this: they make no guarantees about how long it will take to get the parts. The super annoying part is that a few days after the part shipped I got a coupon for the Moen website and it recommended I just purchase the valve I need or a new shower head system all together. I'm very tempted, but believe me, it wouldn't be from Moen! I've had other warranty issues years ago with a different plumbing fixture manufacturer and had the parts within 3 days. This is unacceptable! TERRIBLE follow up on warranty issues.
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          Response from MoenJul 30, 2020
          Hello Jesse and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with your new Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection. We are also sorry to hear of the difficulty you experienced when attempting to contact one of our product specialists for installation assistance and later for a replacement part. We would appreciate another opportunity to show you we stand behind our products. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
            Sticky valve
            I have Moen cartridge valves like this one in two of my houses (the one I live in and 1 rental) for an average of 30 years. They are in both the showers and the bathroom faucets, (I guess builders like them because they are inexpensive). In all cases, (8 in all), the valve is hard to pull out (turn on the water) and push in, sometimes to the point of slamming against the stop. I have replaced the cartridges, only to have the problem return in a couple of weeks. On one shower, replacing the cartridge did not even fix the issue. On several of the faucets, I just replaced them with a different brand.
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            Response from MoenJul 25, 2020
            Hello Frustrated and thank you for your feedback on Home Depot’s website for our Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection. Moen cartridges do not have an estimated life expectancy and are subject to standard maintenance based on varying factors such as system pressure and regional water conditions. Moen® products have been manufactured under the highest standards of quality and workmanship. Under the current Limited Lifetime Warranty, Moen warrants to the original owner that the faucet will be leak- and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. Should you require any warranty assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Monday through Friday Eastern Time. Moen
              Very easy to install and the instructions were quite useful....
              Very easy to install and the instructions were quite useful.
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              • Verified Purchase
              Not as pictured.
              There are ugly icons (snowflake and fire ball) on the back plate for the shower handle which is not pictured.
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              Response from MoenJul 20, 2020
              Hello Jess and thank you for the feedback you posted on the Home Depot website about the Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection. When you purchase the Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection you only get the rough-in valve. The trim kit for the parts on the outside of the shower wall must be purchased separately, which is why it is not pictured with the rough-in valve. Moen offers many Posi-Temp trim kit options and many of them do use the Sun/Snowflake logo’s to denote the hot/cold temperatures. Some Moen Posi-Temp trim kits have a red/blue “dot” or a red/blue “pill” shaped marking as an alternative. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                Had to solder pipes, not threaded as pictured....
                Had to solder pipes, not threaded as pictured.
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                Response from MoenJul 17, 2020
                Hello Sallyatthebeach and thank you for the feedback you posted on the Home Depot website regarding the Moen Brass Rough-In Posi Temp Pressure Balancing Valve. We are sorry for the confusion but this valve is intended for solder connections. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time. Moen
                • Verified Purchase
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
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                • Verified Purchase
                I have no problem with the performance of the product....
                I have no problem with the performance of the product. It works as it should. My only complaint is that the back plate is a little shinier than the knob. I was not expecting that with brushed nickel. That being said, it still looks nice.
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                • Verified Purchase
                Showing 1-30 of 113 reviews